Lowe's Home Improvement

3.9
2203 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Everett, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
2505 Pacific Avenue, Everett, WA
98201, United States

Hours

Reviews

3.9
2,104 reviews
5 stars
953
4 stars
562
3 stars
261
2 stars
111
1 star
217

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting poor experiences and difficulty finding knowledgeable staff.

Staff Knowledge

Several reviews highlight a lack of product knowledge among employees, leading to frustration for customers seeking assistance.

Store Cleanliness

Customers generally appreciate the cleanliness and organization of the store, noting it as a positive aspect of their shopping experience.

Product Availability

While some customers find the store well-stocked, others express frustration over the unavailability of specific items and inconsistent inventory.

Positive Employee Interactions

Despite negative experiences, some customers report positive interactions with specific employees who provided helpful and friendly service.
  • DF
    Donna Filbert
    1 day ago
    5.0
    Great support when asked for help with 193 lb box. We got two able men. Check out went smoothly with cashiers assistant. We received help loading heavy box into truck. Very smooth operation
  • JT
    Just the honest truth.
    2 days ago
    3.0
    I'm sick and tired of walking into Lowe's at Home Depot and the aisles are filled full of crap similar to Walmart. Open the aisles back up so people could walk with their product and people and wheelchairs can go easily.
  • GW
    Gazelle Williams
    Nov 9, 2025
    1.0
    On line stated they had wall clocks. Employees said they did not have any. I did not believe them, they didn't seem to have time for me.
  • DV
    Donette Villalba
    Nov 9, 2025
    5.0
    Went to take a return for an online purchase. Was quick and easy. I just went to the counter and got the return back to my Affirm account. I grabbed a bag of popcorn on my way out the door.
  • JH
    Jo Hall
    Nov 7, 2025
    1.0
    We purchased tile and scheduled backsplash installation through Lowes. Initial installation delayed due to poor communication between Lowe’s and installation contractor, over proper size of tile trim (apparently wrong size trim was ordered so the store was holding order until they heard from the installation company, but the installation company claimed to know nothing about it). Once we acted as a go between for communication the correct trim was ordered. Installation day arrives. The installer shows up without material. We specifically asked that the installer pick up material and was told this was customary. The installer said that they do often pick up materials but only if Lowe’s notes it on the work order. Once the materials got picked up and the backsplash was installed the tiles were not wiped clean from grout. After WE got the tiles wiped off it was clear 6 tiles were cracked. Today the installer was scheduled to replace the broken tiles between 8-11. No one shows up so we call Lowe’s installation coordinator who contacts the installer. Apparently it was not put onto the installer’s schedule as they were waiting for pictures. The problem is that no one ever asked us for pictures, again lack of communication. There just seems to be no communication between Lowes and their contracted installers which leaves customers with long delays and spending hours trying to find out what is going on to act as a go between Lowes and their contracted installers. Overall quality of the work is poor as the customer should not be the ones cleaning the grout off the tile and the tiles should not be left cracked. The installer did come later to fix those 6 tiles but within hours of those 6 tiles being replace we noticed a crack in another tile. At this point I we will probably just give up and live with a brand new backsplash that is already cracked. That is sad

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.