Extra Space Storage

Reviews

• VV

  vivian vance

  3 days ago
  5.0
  Very professional, courteous, and helpful. David has always been very patient with me. I trust him and will always recommend Extra Space Storage ✨️
• MD

  Mary DeFranco

  Feb 27, 2026
  5.0
  Great service! Very pleasant experience
• MH

  Mark Hauge

  Feb 20, 2026
  1.0
  Not heated, colder inside than outside. No urgency to protect the items in storage that customers were paying more to keep warm.
• YA

  Yashu Antos

  Feb 13, 2026
  1.0
  So before I rent a storage unit I always look at the reviews. And I suggest every one does.i always start with the worst reviews and work my way up to the best. As I was reading the reviews in the lowest section something caught my eye. It was from one of their customers named Gail Orendorff. She rated this facility a 1 star. And explained that they had raised the rent on her there without proper notification.But what caught my eye was the response from the owner ..He said "Thanks for the five star review.we appreciate you as a customer".. Im a psychiatrist with a masters from N.Y.U... THIS RESPONSE was pure sarcasm from the owner ,his way of saying he does not care about your review "I got your money and there's nothing you can do about it"..This behavior on his part shows immaturity and carelessness and is bad buisness and poor management. Im glad I didn't rent from them . This awareness let's me know im dealing with a narcissist and a unfit buisness man. Yeah I agree with Mrs. Gail this place would probably not be a healthy choice to rent from and should be reported to the better buisness beurul..These facilities are usually leased out 3rd party from a corporation i suggest people reach out to corporate and file a complaint against this individual as he is the owner.is not the businesses fault I rented from extra space in spokane wa. And I had a great experience. But that was there..this one is terrible and corporate should investigate this owner to uphold its reputation. You can't blame the company for one bad Apple.and this gentleman with his sarcastic response is definitely a bad apple and should not be in charge of anything..another review I read was on a person losing Halloween supplies she place in her unit .and mentioned repairs to the unit.This is a civil matter and my recommendations is you file suit. You have up to two.years to do so by the way. The filing fee is 400 dollars but you can ask to be paid that back in the settlement if every thing you said is true .my wife's a lawyer so being this is a property crime you should file a police report ,do a inventory of the items and then file..the RCW. For camera retention is limited to 90 days minimum. If this buisness told you their footage only goes back 3 weeks , then they are lieing to cover up the obvious. Or they are not following the retention code .which either or still makes them responsible..and all these storage facilities require their customers to have insurance. You should reach out to them first for a claim. Then if no results file suit.
• BC

  Bradley Chapin

  Jan 31, 2026
  5.0
  Had this unit for 9 months. Always a pleasure to work with. Heated units. Security cameras. Your stuff will be safe here.

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