Business Details
About
Window Treatment StoreBlinds Shop
Stoneside manufactures custom-made roman shades, roller shades, solar shades, wood blinds, vertical blinds, cellular shades, transition shades, motorized blinds, motorized shades, commercial blinds, and shades, and sells direct to the public. We have a national team of Design Consultants and Installers who come to your home or meet virtually to help you select your shades, measure your windows, and install the finished product. Our nationwide team of skilled professionals is committed to delivering a five-star experience to every client, and our unwavering focus on customer satisfaction has earned Stoneside the highest customer review ratings in our industry. Please schedule your consultation in advance.
Details
- DeliveryAvailable
- Requires appointmentAvailable
- DebitAvailable
- Cash onlyNot available
Location
Stoneside Blinds & Shades Bothell
22722 29th Drive Southeast, Bothell, WA
98021, United States
Hours
Reviews
4.7
28 reviews
5 stars
25
4 stars0
3 stars
1
2 stars
1
1 star
1
- SVsailaza vinthaSep 2, 20255.0I highly recommend stoneside blinds and shades. IAN PRYOR, did a wonderful job designing our new solar shades and we could not be more thrilled. We just love his honesty and how caring about customers.
- MDMegan DeansNov 3, 20235.0Justin came and installed my blinds. He was quick, kind, professional and knowledgeable. Thanks for your outstanding customer service.
- SWSamantha WiseMay 17, 20235.0Incredible service from start to finish and love the product! Can’t recommend enough!
- GPGolden PeaMar 3, 20233.0UPDATE: The CEO of Stoneside contacted me about this matter and resolved my issue with compensatory actions. I believe they now know the flaw of their customer service loop, hope they'll improve their customer service for all future orders. --------------------- We customized all of our window roller shades from this company including some auto rollers. Please read below for how they provided their “excellence" service. Firstly, the installation was very unprofessional. The guys came in without putting on a mask(this happens during the Covid time). He stepped on our pillow directly without any protection to install the temporary window shades above our bed. I was shocked by how careless the installer was. Not to mention, certain parts were missing on the installation date. Second, it is unacceptable that the company lied in their communication. Because the installer didn't bring our auto roller charger on the installation date, I had to follow up with the designer, Stephanie Sullivan, for shipping it to us. The designer told us it will be dropped off by the installer in a few days. However, that never happened. Then I followed up with them AGAIN, she then filed a ticket with their customer service team and said it will be shipped to me ASAP. I waited about a month before I reached out to them AGAIN. Now they said it is still on the road, they'll be receiving it soon, so I waited another month. Unfortunately the charger never came in. I tried to follow up AGAIN, but they started to stop replying to my email. I just sent them an email yesterday for ANOTHER follow up. Interestingly they've blocked my email. The unprofessional installation, lying in email communication, blocking of emails, bad attitude, and are all major concerns. You think it is essential for any company to provide good customer service as it directly affects their reputation and trust of the company. However, it appears that this company doesn't care about the most basic customer service.
Frequently Asked Questions About Stoneside Blinds & Shades Bothell
What types of window treatments does Stoneside Blinds & Shades Bothell offer?
Stoneside offers a variety of custom-made window treatments including roman shades, roller shades, solar shades, wood blinds, faux wood blinds, vertical blinds, cellular shades, transition shades, motorized blinds, motorized shades, commercial blinds, and commercial shades.
Does Stoneside provide in-home design consultations?
Yes, Stoneside provides free in-home design consultations where a Design Consultant can help you select your shades, measure your windows, and install the finished product.
Can I schedule a virtual consultation with Stoneside?
Yes, Stoneside has a national team of Design Consultants who can meet virtually to assist you with selecting and measuring your window treatments.
What are the business hours of Stoneside Blinds & Shades Bothell?
The business is open Monday through Friday from 6:00 AM to 6:00 PM, and on Saturday and Sunday from 8:00 AM to 4:00 PM.
Does Stoneside offer delivery or pickup services?
Stoneside offers delivery services but does not offer pickup services.
What payment methods are accepted at Stoneside Blinds & Shades Bothell?
They accept American Express, MasterCard, Visa, cash, checks, and offer financing options.
Is an appointment required to visit Stoneside Blinds & Shades Bothell?
Yes, appointments are required as consultations need to be scheduled in advance.
Where is Stoneside Blinds & Shades Bothell located?
It is located at 22722 29th Drive Southeast, #100, Bothell, WA 98021, USA.
What nearby businesses can I visit along with Stoneside in Bothell?
Nearby businesses include Vy Tang insurance agency, Conservative Investing Concepts bank, Tek Hire Solutions IT company, and Murphy Trial Law legal services, among others.
Can I visit Stoneside Blinds & Shades Bothell after exploring other local services?
Yes, after visiting nearby places like the insurance agencies (Vy Tang, Nationwide Mutual Insurance Company), financial services (Dan Rivisto at CrossCountry Mortgage), or marketing consultants (NTSprint), you can conveniently schedule a consultation with Stoneside.
Are there any local amenities that can assist in planning visits to Stoneside?
Local businesses such as Regus offer shared office space, and schools like Mihua Foundation are in the area, providing opportunities to engage with community resources before or after your visit to Stoneside.