Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Bonney Lake, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
19911 South Prairie Road East, Bonney Lake, WA
98391, United States
Hours
Reviews
4.0
1,237 reviews
5 stars
642
4 stars
302
3 stars
115
2 stars
50
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported difficulty finding assistance.
Store Cleanliness
Many customers noted that the store is clean and well-organized, contributing to a positive shopping experience.
Product Availability
Customers frequently mentioned that while the store has a good selection, they sometimes struggle to find specific items.
Negative Experiences
Several reviews highlighted issues with customer service policies, particularly regarding returns and exchanges, leading to frustration.
Positive Employee Interactions
Specific employees received commendations for exceptional service, indicating that individual staff members can significantly enhance the shopping experience.
- JGJeff GreeneNov 15, 20255.0Always have great customer service and selection at Lowe's. I really wanted this abominable snowman, but my wife said, "No."
- JCJim CarnsOct 26, 20254.0Store is clean, and the cashier are great but staff is always hard to find
- JGjulie Somers gulsvigOct 19, 20255.0Danielle went the usual in helping us with a much needed product. Thank you.
- OMO! MSep 3, 20251.0I switched to Lowes after years of shopping at Home Depot because I thought Lowes would be a better place to spend the $000s that I do every year on home improvement/gardening products and services. But I've had reasons to think twice since making that decision. On two different occassions when I've had to speak to their female shop floor staff, I've noticed one or more male staff, previously nowhere to be found, suddenly show up and ask "is everthing ok here?". The first time this happened I was in the garden center trying to get advice on plants I was considering for my front garden. I did ask the lady for assistance, so when the guy showed up asking the question, though I noticed the unsual nature of the intervention and thought it was rather cynical that this guy would think to check into the safety of the white girl talking to the black guy, I put this first incidence down to the guy's own sick mentality, made my purchase and went about my way. The 2nd time the samething happened was four days ago. I'd stopped by to pick up Miracle Gro for the same Tea Roses I'd bought on the previous occassion. I also wanted to see if they stocked the same soil revitalising products, I normally order from Amazon. I was in the aisle scanning the shelves for liquid Humic Acid products for my lawn when some woman wearing the Lowes waistecoat with badges that indicated she worked there approached and greeted me. At this point, I had no recollection of what had happened before. So I responded to rhe greeting thinking she was here to see if I needed help. Turns out she was there to sell me Leaffilter's gutter protection. I normally would have ended the conversation the minute I realized she was there to sell stuff but because I'd considered having gutter protection installed in the past, I decided to hear her out. So she was there getting my details so she could set up an appointment for someone to visit my home to provide a free estimate, and lo and behold, who showed up? A cavalry of three male staff, as it appeared, come to check on 'Alexis' to make sure she is alright with exact same question as before: "Is everything ok here?" Now, I don't know if this happens to every male customer speaking to a female Lowes staff or if it's happened to me twice because in the eyes of the people at this Lowes outlet I fit the profile of a predator, but I resent with every fibre of my being the idea of being profiled and having criminal potential projected on to my person in this sneaky, underhanded way when all I'm doing is what millions of Americans do everyday - shopping at a home improvement/DIY store?! Why would it be ok for this stranger purporting to be a Lowes employee to approach Lowes customers and collect personal information including home address, phone number, whoelse is on the mortgage title, etc., in the name of selling a Lowes partner service while you project suspicions on to the customer. There's something seriously wrong with that! I should point out that on another occassion when I was shopping for bags of marble stones I got help from a male staff who spent a considerable amount of time assisting me with loading this heavy bags on to my cart and nobody rushed over to save him from me. Guessing it must be just the female staff you must not be seen with if you fit a certian profile🤨
- KHKelly HeathAug 12, 20251.0Needed about 5 things.There was nobody in the store to help me and no cash or self.Check out only my $55 project.I spent about three dollars at their store. I went down the street to Home Depot to gentlemen helped me and I spent the rest of my budget to get my project going. Very sad experience at Lowe's.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Bonney Lake?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, paint, lawn and garden equipment, and more to support DIY projects and professional construction needs.
What are the store hours for Lowe's Home Improvement in Bonney Lake?
From Monday to Saturday, Lowe's is open from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary; for example, the store is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates regarding your order status.
What payment methods are accepted at Lowe's Home Improvement in Bonney Lake?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby dining options include Sonic Drive-In for fast food, Pizza Hut for pizza, Ichi5 Teriyaki offering Japanese cuisine, Don Chuy Mexican Restaurant, and Six Bucks Bar and Grille for American food and drinks.
What nearby services can help with home maintenance or repairs in the area around Lowe's?
Nearby services include Wolf's Handyman Services for general repairs and contractor needs, and Minute Key for key and locksmith services, which can be very helpful for your home projects or emergencies.
Are there nearby fuel stations or convenience stores close to Lowe's?
Yes, there are several gas stations and convenience stores nearby such as 7-Eleven (two locations), Mobil, Usa, Speedway Express, and Exxon & Mobil Stations, which are convenient for fueling and quick shopping needs during your visit.
Does Lowe's Home Improvement in Bonney Lake provide installation services?
Yes, Lowe's offers various installation services including appliances, flooring, doors, windows, cabinets, HVAC systems, and many others to help complete your projects.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, begin a return through your online order history. In-store returns require proof of purchase at the customer service desk. Return barcodes from order details can also be used.