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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Bonney Lake, WA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
19911 South Prairie Road East, Bonney Lake, WA
98391, United States
Hours
Reviews
4.0
1,241 reviews
5 stars
644
4 stars
302
3 stars
116
2 stars
50
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees received praise for being helpful, others were criticized for being unresponsive or unhelpful.
Product Availability
Customers noted a good selection of products, but some experienced issues with stock availability and pricing discrepancies.
Store Experience
The store is generally clean and well-organized, but customers reported difficulty finding staff for assistance.
Installation Issues
Several customers expressed frustration with installation services and communication regarding order statuses.
- EJEric JohnsonDec 10, 20251.0Your website was leading..when I selected the link stall option for my garage door it gave me a date of install that was weeks off..don’t have that feature yet bit isn’t accurate..also I had to go back and add a second installation for my second garage door opener that I bought together with my main operator, shouldn’t the system just add two installation charges or basically do the math for both?? Also when I did get the second install added (which took 3 phone calls) they didn’t add it to the original to installation so they came the first time and told us tough luck the second operator wasn’t scheduled..biggest joke of a service I have ever seen..oh yeah and then the installer put my operator off center of my garage door so the arm sits sideways..I did every thing online and with their 1.800 # service idiots but they said it was coordinated their the Bonney Lake store
- CLChloe LNov 30, 20255.0❤️ Mel went above and beyond to help us find exactly what we needed. She was incredibly kind and took care of all the hard work for us.
- JGJeff GreeneNov 15, 20255.0Always have great customer service and selection at Lowe's. I really wanted this abominable snowman, but my wife said, "No."
- JCJim CarnsOct 26, 20254.0Store is clean, and the cashier are great but staff is always hard to find
- JGjulie Somers gulsvigOct 19, 20255.0Danielle went the usual in helping us with a much needed product. Thank you.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Bonney Lake?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, paint, lawn and garden equipment, and more to support DIY projects and professional construction needs.
What are the store hours for Lowe's Home Improvement in Bonney Lake?
From Monday to Saturday, Lowe's is open from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary; for example, the store is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates regarding your order status.
What payment methods are accepted at Lowe's Home Improvement in Bonney Lake?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby dining options include Sonic Drive-In for fast food, Pizza Hut for pizza, Ichi5 Teriyaki offering Japanese cuisine, Don Chuy Mexican Restaurant, and Six Bucks Bar and Grille for American food and drinks.
What nearby services can help with home maintenance or repairs in the area around Lowe's?
Nearby services include Wolf's Handyman Services for general repairs and contractor needs, and Minute Key for key and locksmith services, which can be very helpful for your home projects or emergencies.
Are there nearby fuel stations or convenience stores close to Lowe's?
Yes, there are several gas stations and convenience stores nearby such as 7-Eleven (two locations), Mobil, Usa, Speedway Express, and Exxon & Mobil Stations, which are convenient for fueling and quick shopping needs during your visit.
Does Lowe's Home Improvement in Bonney Lake provide installation services?
Yes, Lowe's offers various installation services including appliances, flooring, doors, windows, cabinets, HVAC systems, and many others to help complete your projects.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, begin a return through your online order history. In-store returns require proof of purchase at the customer service desk. Return barcodes from order details can also be used.