Lowe's Home Improvement

Reviews

• DB

  Dena Boyd

  1 day ago
  1.0
  Do not buy anything from this Lowe’s that requires installation. The workmanship is worse than shoddy, refunds take months, and you have to constantly chase them for your own money. Refunds are issued in piecemeal increments, and they ultimately refused to return the full amount for materials and labor. It honestly feels like a system designed to let Lowe’s keep a little extra money without completing the work or providing a real service. You will be assured that they use competent, experienced installers. They do not. We ordered a sliding glass door and a front door—both very expensive items, with excessive installation fees. The sliding glass door fortunately arrived badly damaged and was the wrong door. Given the quality of the front-door installation, this may have saved our home from serious structural damage, as the sliding door installation required major framing work. The installers who handled the front door clearly had little to no experience installing doors. They removed the old door, shoved the new one tight against the right side of the jamb, nailed it in place, handed me the keys, and left. The door would not close. When I pointed this out, they adjusted the strike plate—making it even worse—and then left without fixing the problem. I had to hire a separate company to correct their work. After months of arguing with Lowe’s, they eventually issued a gift card, not a proper refund. The sliding glass door refund was even worse. Lowe’s made me wait while they “negotiated” with the manufacturer and installers. It took seven months to get most of my money back. They refunded the door first, then I had to repeatedly follow up to get the labor refunded. They never refunded the door trim. In the end, I paid Lowe’s $65.21 for the privilege of spending countless hours on the phone trying to reverse charges—because they apparently do not have qualified door installers in Whatcom County, Washington. Based on this experience, I strongly suspect this problem extends to other installation services they offer. Be extremely careful entrusting the structure of your home to installers provided by this store. At best, you’ll pay with your time and sanity fighting for a refund. At worst, you’ll pay again to fix their mistakes.
• KM

  Kit M

  4 days ago
  5.0
  Shout out to Lisa! Amazing customer service while helping me check out! Thank you so much for your patience and positive attitude!
• HH

  hubba

  Dec 30, 2025
  1.0
  Some stupid policy when using Lowe’s reward money that things need to be returned within 90 days even though I have a Lowe’s credit card that should allow returns within 1 year. Was a month over 90 days but no one had access to override this or provide store credit.
• SH

  Sydney Heller

  Dec 27, 2025
  5.0
  Peyton in the paint department is always so kind and considerate <3 It's always wonderful to see a friendly face when walking in and know that you're going to talk to someone knowledgeable. I've watched Peyton drop what they were doing to help someone without a second thought when it could've been something reasonably missed and that thoughtfulness is really cool to see. :)
• AS

  Aaron Stone

  Dec 8, 2025
  1.0
  Lowe's has a new business model that has specialized sales associates approach customers and attempt to pressure them into unwanted and unsolicited sales. This happened to me a few nights ago when I was in the plumbing isle and I was approached by a Lowe's associate desperate to pressure me into buying a gutter upgrade for my house. She was not there to ask me if I needed help in the plumbing isle. It felt like I had stumbled into a used car lot with the worst high pressure salesperson. Lowe's management, this strategy for cornering customers will fail and you will begin to lose long time customers like myself who are not willing to be harassed with unsolicited and unrelated sales while shopping. Shame on you.

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