Lowe's Home Improvement

Reviews

• KK

  Kia

  3 days ago
  5.0
  Shout out to Mrs.Santina over in the painting department..her customer service this morning was spectacular and her friendly approach and extremely helpful advice was definitely on point thank you for ur help I hope u have wonderful rest of ur day God bless
• PH

  Paul Haskins

  Feb 12, 2026
  1.0
  Be super vigilant when choosing to shop this location. Employees are ignorant. Items are often in the wrong location or, contrary to the website, not in stock. Leadership, the kind that own their mistake(s), is nonexistent. Super frustrating. And the 800 number that will pop up below this? They won’t do anything other than take your name and complaint.
• FW

  Fred W

  Feb 6, 2026
  1.0
  Poorly managed store. They won’t cut ¾” plywood because they claim it will break their industrial saw?? All other Lowes/HD stores I’ve been to have no problem doing it. This is more of a corporate issue but they also have Flock cameras in the parking lot, your vehicle is being tracked and added to Flock’s database every time you enter their lot.
• JN

  Jean Nissen

  Jan 13, 2026
  5.0
  I can’t say enough great things about working with Sarah W. during my kitchen remodel. From the moment I walked in, her positive attitude and genuine desire to help made the entire process smooth, stress-free, and - dare I say - fun! Her eye for design is spot on and gave me the confidence to make decisions quickly without second-guessing myself. Sarah’s knowledge of materials and products is top-notch. She explained options clearly, offered smart suggestions, and always went the extra mile to ensure I had everything I needed. It’s rare to find someone who is both incredibly skilled and truly cares about the customer experience. HIGHLY recommend working with Sarah for any remodeling project. Lowe’s is very lucky to have her!
• DB

  Dena Boyd

  Jan 11, 2026
  1.0
  Do not buy anything from this Lowe’s that requires installation. The workmanship is worse than shoddy, refunds take months, and you have to constantly chase them for your own money. Refunds are issued in piecemeal increments, and they ultimately refused to return the full amount for materials and labor. It honestly feels like a system designed to let Lowe’s keep a little extra money without completing the work or providing a real service. You will be assured that they use competent, experienced installers. They do not. We ordered a sliding glass door and a front door—both very expensive items, with excessive installation fees. The sliding glass door fortunately arrived badly damaged and was the wrong door. Given the quality of the front-door installation, this may have saved our home from serious structural damage, as the sliding door installation required major framing work. The installers who handled the front door clearly had little to no experience installing doors. They removed the old door, shoved the new one tight against the right side of the jamb, nailed it in place, handed me the keys, and left. The door would not close. When I pointed this out, they adjusted the strike plate—making it even worse—and then left without fixing the problem. I had to hire a separate company to correct their work. After months of arguing with Lowe’s, they eventually issued a gift card, not a proper refund. The sliding glass door refund was even worse. Lowe’s made me wait while they “negotiated” with the manufacturer and installers. It took seven months to get most of my money back. They refunded the door first, then I had to repeatedly follow up to get the labor refunded. They never refunded the door trim. In the end, I paid Lowe’s $65.21 for the privilege of spending countless hours on the phone trying to reverse charges—because they apparently do not have qualified door installers in Whatcom County, Washington. Based on this experience, I strongly suspect this problem extends to other installation services they offer. Be extremely careful entrusting the structure of your home to installers provided by this store. At best, you’ll pay with your time and sanity fighting for a refund. At worst, you’ll pay again to fix their mistakes.

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