Lowe's Home Improvement

Reviews

• TA

  Ted Aschenbrenner

  1 day ago
  1.0
  Update on Claim below: Still no joy. Over 6 weeks past the dishwasher first leaking. Had to threaten litigation to even get a call back back. They are still stalling. Assurant, Inc. is the partner that handles protection plans, extended warranties and support services for Lowe's Companies, Inc. they are deep in the middle of this. Lowes Store #0397 Major Dishwasher Install Problem & Lack of Warranty Service Lowe's Companies, Inc. As of this date and time the problem has not been addressed,  To my or my wife's satisfaction. -An extended warranty on an appliance is insurance, if there is a problem it should be repaired or replaced within the warranty period. Timeline: -Bosch Dishwasher leaked after about 4 years, still fully under 5 year warranty. -Appliance Repair Person could not remove dishwasher said it was our problem to remove it. We had originally paid to have Lowe's own installers do the install. -An email back to us from Lowes said our dishwasher was "Improperly installed". -Attempt to return Dishwasher was declined even though improper installation from day one. -So far we had to order a new dishwasher with install cost and a new warranty. -$1200.00 Bill for dishwasher removal after floor demolition and floor repair on ceramic tile. -I will not go into other damage issues here. -Ted Aschenbrenner Manassas Virginia 20109 Keywords Below are appliances products names or contractor terms etc. that could be relevant in doing due diligence on purchasing. Install keywords installer installation replace contractor  service improper faulty installation Services plumber electrician  gas logs carpentry electrician  roofer  contractor roofing gutter electrical gutter Repair Keywords appliance repair replace removal remove reviews problems issues bad reviews unresolved problems Products dishwasher stove cooktop electric stove oven natural gas stove refrigerator freezer exterior door fire screen door French door sliding door roofing roof  replacement windows screen doors refrigerator garage door gutters downspouts metal roofing fence fans light fixtures countertops granite  synthetic stone vinyl siding heating cooling systems air conditioning units kitchen remodeling bathroom vanities bathtubs showers washers dryers ranges faucets sinks walk in tubs shower conversions floors flooring hardwood laminate ceramic tile vinyl decks backup generators Extended Warranty Terms long term extended repair warranty protection plans maintenance agreements product protection plans PADDING: XTYHJHMN67, M
• RH

  Ricki Hankins

  5 days ago
  1.0
  I bought a gas stove from them in April of 2026. It was represented to me as a floor model that had never been sold. The employee selling it to me had confirmed with me that it had never been sold. He also confirmed with me that I had natural gas, as this is what he represented the stove as requiring. I confirmed that I did. After I got the stove home I then proceeded to install. Lo and behold i found that it had been converted to propane (no conversion tag as legally required on the back of the stove) and in fact had been previously sold. I have returned to the store multiple times with no attempt by staff to correct this issue. I now have a stove that is unusable with zero direction or consideration from the store that sold it to me on how I can get this corrected. Mind you all I am asking for is the correct parts to make this stove work at my home. 5 natural gas orifices in total. Do not buy an appliance from Lowe’s!! They have no clue what they are selling and will absolutely leave you hanging if an issue arises
• DD

  damon diel

  Apr 27, 2026
  4.0
  I went to the paint apartment to get some paint. I had taken a picture of a label from a old paint can, which I got from lowes previously. I needed just a pint more of the same color but in flat instead satin. So there was a gentleman there and he started talking about hw he was just made supervisor of the paint apartment and such and how this person (Deidre) was new to the department and doing good. So I showed him the picture I had taken from the paint can, I told him I wanted this paint but in a flat and just a pint of it. All the gentlemen had to do was but in the paint code. But man he started rambling on just seemed like he wasn't listening and confused, he mixed up the paint wrong twice. After the second time I told him to forget and I would come back and try again. I came back 2 days later and Deidre was there and I asked if her supervisor was there and she said no it was just her today and I said perfect. I told her exactly what I told her supervisor and she said no problem and had me read off some numbers to that she showed and it was a perfect match. Deidre has only been doing this part time for a couple weeks. I just wanted to share how great of a job she did made she will be the supervisor soon.
• SK

  Surmeet Kaur

  Apr 25, 2026
  5.0
  You will always get the best customer service here. Everyone in the store knows what they're doing, have the knowledge of their products and the store is very organized.
• JR

  Jeremy Rhodes

  Apr 10, 2026
  2.0
  I’ll start off by saying the only reason this isn’t a 1 star is because the employee, Patience, was incredibly nice and helpful in getting the store screw up solved. But from start (online order) to finish (pick up) nothing went right. The order form glitched multiple times and wouldn’t let us edit or cancel after the order was placed. In store I was sent to the lumberyard for one part of the order then got sent back to the front of the store because they were supposed to give me paperwork. Got the paperwork, went back to the yard, but then no one could find my order in the lumberyard. Took 30min to get the order pick up complete instead of the couple minutes it should have taken. Again, shoutout to Patience for sticking with me until everything got sorted.

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