Extra Room Storage

Reviews

• TR

  Trilene Roach

  Dec 9, 2025
  4.0
  We used Extra Room Storage at the Middlesex location for many years. It was very accessible to us even during the winter months. The office staff were very friendly and quick to respond when needed.
• DW

  Dondi Walbridge

  Mar 11, 2024
  1.0
  Multiple times I have tried paying for my unit on a certain day, physically on the phone giving my credit card info and it used to be done on the spot. Many times in the past several months I have called or emailed on a certain day then several days go by then the person tried to charge me and unfortunately by the day that the person tries to run my credit card it may not have that amount left in there by unforseen reasons. It always seems to happen like that after it would technically be late by the time the person tries to charge me probably in hopes that now I will have to pay a late fee when in fact as done before it should have been charged immediately not wait several days later. Unfortunately am not able to talk with the CFO about it and I know calling the business number is going to do no good cuz the same person that neglects to process my payments will be the same person I would have to ask. I don't recommend renting so you don't have the same problem as I have had to deal with. Easier said then done to try and go through a different company at the moment.
• LO

  Lee Oliver

  Dec 27, 2023
  5.0
  Great service
• BH

  Beth Henderson

  Jul 29, 2021
  1.0
  They are never in the office. They never call back. Took them almost 2 months to send me my deposit. Will never use them again! Don't go through Extra Room Storage!

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