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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Essex Junction, VT is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
1,168 reviews
5 stars
486
4 stars
290
3 stars
134
2 stars
76
1 star
182
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, rude interactions, and lack of follow-up on issues.
Delivery Issues
Many customers reported significant problems with delivery, including missed deliveries, rescheduled orders, and damaged items.
Product Availability
Customers noted inconsistencies in product availability, with some items not being in stock despite online listings.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, many expressed frustration over the overall lack of assistance and knowledge among employees.
Store Cleanliness
The store was generally described as clean and well-stocked, with some positive remarks about the shopping environment.
- AMApril MathieuDec 27, 20251.0I will never order from Lowes again. Couldn’t be more dissatisfied by the Essex VT Lowe’s customer service and the multiple managers on duty. The last being Travis who apologized but said there was nothing they could do. Reporting it was “OneRail” and if they didn’t deliver the order then they get to keep it. (Absolutely ridiculous) I placed an online order on 12/19/25 with delivery scheduled for 12/20/25. Each day from 12/20-12/24 the delivery date changed to the following day. Called the Essex Lowe’s customer service multiple days, each time being told my order would arrive that day. It never arrived! There was no resolution or compensation for 5 days of waiting, calling, requesting help for missing order. Never received order. Every day the tracking just kept changing the date. No help, just a different excuse each day. Never got a full refund.
- JMJessica MasseyDec 18, 20251.0I purchased a brand new washer paid for delivery and installation. It was basically dropped off hooked up. No book on how to run. I called and asked for help. The associate was very rude made me feel stupid and it has been running for 4 hours and won't stop
- BJBrandon JaquesDec 8, 20253.0Won the black Friday appliance (from Shelburne road, but my appliance was delivered from at the Essex Lowe's) It had gotten rescheduled twice, first time being because the truck broke down on its way here. Was told I'd get it Monday, called Monday and they hadn't actually scheduled it, and they did the manager override for delivery today. Actually got it today, they didn't call before arriving, I had to ask the delivery people at Lowe's multiple times when It would arrive. Not the worst delivery experience but not the best, they were in the delivery window.
- PDPatrick DodgeDec 4, 20251.0The customer service at the Essex store would need to improve dramatically just to be pathetic. We purchased a new toilet on Lowes.com, and got a notification when it came in. My wife went down to pick it up, and the box they brought out had tape on it that said "DAMAGED." She could actually hear the broken pieces rolling around inside the box. The worker then asked if she wanted the half that wasn't broken. HUH?? So, then we waited for a replacement for more than a month. Zero communication from Lowes about the status. I called at least three times and all I got was a lot of excuses that it was out of their control because of "the vendor." They actually invited me to call the vendor and deal with them myself. I don't think Lowe's understand what the words "customer service" means. Look, items arrive broken sometimes. I get it. But the lack of communication or any follow through to make sure I got the item I paid for -- that's inexcusable. And to the Lowe's team -- don't bother posting your templated, insincere response to this review inviting me to contact you. You've had plenty of opportunities to contact ME and demonstrate that you care. You don't. Keep your phony response to yourself, thanks.
- HCHeidi ChamberlinDec 2, 20255.0We had ordered a shower base, walls and back from the S. Burlington Lowes- paid $80 for delivery. We got a base delivered and that was it. Upon calling the S.B. Lowes they told us they had it marked as 'walk out' but we did not take the product and told them that which they realized quickly because they sold us "negative stock". The person assisting us, Jack, said he would call around and see if he could locate the other pieces and call us back. Did Jack call us back? No, sir, no he did not. We pop into the Essex Lowes and Zach and Isaiah were around and offered to help us find the pieces we had purchased and behold there they sat on the shelf. This was hours after we were told we would get a call back from Jack in S.B. After explaining what happened we ended up talking to Mike, the assistant manager, and he was amazing. He was able to help us out, even after we opened the base that WAS delivered to us and we found out it was the wrong base (insert facepalm and deep sigh here). All items were refunded, including the delivery fee, and he helped us purchase all the items we needed right then and there. Special shout out to Ameera and Laurie for having to listen to this saga and be willing to stay engaged to get us the help we needed. Will only be shopping at this location going forward.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical, garden tools, flooring, heating and cooling, home décor, kitchen items, lawn mowers, lighting, lumber, paint, patio furniture, plumbing, tools, and more. Services include installation for appliances, flooring, cabinets, HVAC, lighting, and many others.
What are the store hours for Lowe's in Essex Junction, VT?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours vary, with some closures such as on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement in Essex Junction offer in-store pickup and delivery?
Yes, this Lowe's location offers both in-store pickup and delivery services for customer convenience.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What should I bring when picking up an order from Lowe's?
Bring your order confirmation email or order number along with a valid photo ID such as a state driver’s license, military ID, or state ID. Only the cardholder or an authorized user of the credit card may pick up the order.
Are there any nearby transit or service points that can help customers visiting Lowe's Essex Junction?
Near Lowe's in Essex Junction, you'll find Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and several banks such as People's United Bank and M&T Bank, which can be useful for financial transactions during your visit.
What nearby food options are available for customers visiting Lowe's Essex Junction?
Nearby food options include Blackburn Foods bakery, Hop Sing Chinese restaurant, and multiple Starbucks coffee shops, where customers can grab a snack or coffee before or after shopping at Lowe's.
Are there any nearby recreational or childcare facilities around Lowe's Essex Junction?
Yes, nearby you can find Reach For The Stars Childcare and Preschool and Frog&Toad Essex for childcare services, as well as MetroRock, a rock climbing gym, offering local recreational activities for families.
Does Lowe's Essex Junction provide support for customers who speak languages other than English?
Yes, Lowe's staff offer in-store translation services for languages other than English and Spanish to assist customers needing support in different languages.