Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Woodbridge, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
2,340 reviews
5 stars
1,111
4 stars
528
3 stars
212
2 stars
105
1 star
384
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times for assistance, unhelpful staff, and difficulty reaching management.
Staff Helpfulness
While some customers praised individual employees for their helpfulness, overall feedback indicated a lack of staff availability and willingness to assist.
Order Fulfillment Issues
Numerous reviews highlighted problems with order fulfillment, including missing items, incorrect deliveries, and poor communication regarding order status.
Store Management
Customers expressed dissatisfaction with store management, citing issues with organization, responsiveness, and overall management of staff.
Product Availability
Several customers noted discrepancies between online inventory and in-store availability, leading to frustration when items were not found as expected.
- CHCameron HallNov 15, 20254.0Great service
- TMTed MilliganNov 10, 20255.0I make it a point to do my shopping at this lowe's since the original store off Rt 123 and Rt 1. Never disappoint friendly and knowledgeable people. I am always looking for distressed plants to winter-over in my garden.
- JTJoseph TNov 3, 20251.0Terrible customer service from Jean Bellous! I tried to return a Halloween item after the holiday and wasn’t aware of the return policy. I was simply looking for a manager to help explain it, especially since the item was a broken store display that I had purchased after Halloween. Jean came around the counter with her hand raised and a poor attitude. She began speaking to my girlfriend, who politely asked if it was possible to buy a replacement. Jean then yelled, “I’m not going to repeat myself again!” while waving her hands in the air — loud enough for the entire store to hear. At that point, I became upset because she was waving her hands in my girlfriend’s face and speaking disrespectfully when we were just trying to understand the situation. Jean immediately picked up the phone, called 911, and falsely claimed that “her life was in danger,” giving a description of us — even though we were never asked to leave. Thankfully, her manager, Jim, was kind, understanding, and reassured us that similar situations happen often. Still, this experience was completely unacceptable. Is this really how customers are treated at the Smoketown Lowe’s? I will never return, and I sincerely hope action is taken so employees can’t make false police reports against customers asking valid questions. My final point is that no one should ever call the police on someone and waste emergency responders' time over trivial matters. This behavior is very unprofessional and could lead to delays in their response to actual emergencies. My girlfriend and I were just being polite, and we did not deserve to be labeled as "threats," nor did we deserve the false claims made to the operator on the phone.
- HFHoshang FahimNov 2, 20251.0I was in the store for almost 1 hour by aisle 14 to cut some power cable the page for assistant five times nobody showed up the store needs some good manager
- TGT GNov 2, 20255.0Great place for home DIY supplies & garden supplies. They always have what I need in stock.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and materials does Lowe's Home Improvement offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, garden equipment, bathroom storage, and more.
What services does Lowe's Home Improvement provide?
Lowe's provides services such as appliance installation, flooring installation, cabinet and countertop installation, generator and HVAC installation, window and door installation, and more.
What are the store hours for Lowe's Home Improvement in Woodbridge, VA?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours varying.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also notify you when status changes.
Does Lowe's Home Improvement offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via Order History; in-store returns require proof of purchase at customer service.
What nearby food options are available near Lowe's Home Improvement in Woodbridge, VA?
Nearby restaurants include Buffalo Philly's (American and chicken), China Express (Chinese fast food), La Luna (Mexican), KFC, Selena’s Grill (Mexican), Baskin Robbins (ice cream), Dunkin', and Arby’s, offering a variety of dining options before or after shopping.
Are there any nearby stores or services that complement a visit to Lowe's Home Improvement?
Nearby options include Blue Rhino Propane Exchange for propane needs, Smoketown Plaza shopping center, Floor Coverings International Woodbridge for flooring, and 2nd Ave for automotive parts and thrift store bargains.
What nearby amenities can customers access while visiting the Lowe's store at Woodbridge?
Customers can visit nearby places like Family Dollar for discount shopping, ALDI for groceries, Flagship Carwash for vehicle cleaning, and more, making the area convenient for multiple errands.