Aaron's

Reviews

• JC

  jordan cummings

  6 days ago
  5.0
  Levesa made the coordinating and leasing of all the items so seamless! Her customer service was exceptional! We’re extremely impressed with the quality of the couch. The mattress is comfortable and we last minute added on a box spring, which they were able to tack on same day. Delivery representatives we professional and efficient. 10/10 would recommend.
• JB

  John Bennett

  Dec 30, 2021
  1.0
  I recently got a PS5 from here and was told my payments would be 124$ a month (give or take a couple dollars) and was fine with that. I set it up so that they could take the money from my bank account each month. At the beginning of this month (December) i was charged 144$ and called the store to find out why the pruce went up. I was then told that i had the protection plan on and i told the guy i didnt want that. He then said that he would remove it but if kept it would go down the next month to 134$ or close to that after the one time charge for 144$. I agreed to that and he mentioned that they could also set my payments up to take the money out on the first payday of each month for me so i wouldnt have to worry about overdrafting if charged too soon. I agreed to that and we set it up for the first Wednesday of every new month. Well its now December 30th and i was charged yesterday for the second time this month. Since i purchased an engagement ring for my fiance i have a limited amount of money in my account until next Wednesday and them charging me twice this month has now put me in the negative with a 75$ fee as well as a fee for 50$ each day not paid for the maximum of 3 days. When I called the store today I explained everything to a really helpful young lady who worked there and she called the regional manager to try to fix things but was told all they could do was void my payment and recharge me next Wednesday. Thats not going to help my overdraft charge though being that its not instant. So now theres 225$ i have to pay because of THEIR mistakes and STILL have NO answer for why Im being charged MORE than I had agreed to. Some of the staff is really nice but some there shouldnt have a job. Do yourself a favor and go to Rent-a-Center and steer clear from this place. At least with them Ive not once had a problem in the tons of times dealing with them!
• DD

  Danielle Vandel (Dani)

  Dec 1, 2015
  3.0
  This is regarding what happens to your credit...I had no issues with renting the laptop, I paid it off and my account was closed as it should have been, however, my credit report now shows a "remark" because payment history was not included on the paperwork from Aarons. Remarks can negatively effect your credit and some a positive effect. Credit companies want to see your payment history, thats how they determine whether your worthiness is up to their standards. I have been calling and leaving messages at the Aarons Headquarters location for over a year now, and no one has even attempted to contact me regarding my credit issue. This is not good for my credit report, as it is keeping my score from improving. If you are considering a rent to own item, I would make sure you discuss the credit protocol and make sure you understand and they understand that you want all payment history and account status reported on your account so that you do not negatively effect your future credit that could be very detrimental to living comfortably or not. Good Luck!

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