Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Wise, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,302 reviews
5 stars
688
4 stars
319
3 stars
124
2 stars
51
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful, while others are reported as rude or unresponsive.
Product Availability
Customers appreciate the variety of products available, but some express frustration over stock issues and delivery delays.
Store Cleanliness
The store is generally noted as clean and well-organized, though some reviews mention issues with bathroom cleanliness.
Checkout Experience
Many customers dislike the self-checkout system and report difficulties in finding cashiers to assist with purchases.
Staff Knowledge
There are concerns about staff knowledge and availability, with some customers struggling to get assistance when needed.
- DSDrew Shepherd1 day ago1.0We are renovating our house at the moment, we have had nothing but terrible experiences from this store, we will be going to Home Depot, 2 hours away rather than continue to deal with Lowe’s incompetence and horrendous customer service. Only shop here if you want broken items and month long waits for replacements. “Customer satisfaction not guaranteed”, should be the new slogan for Lowe’s.
- JMJosh MeadeNov 13, 20255.0Great location went In to get some keys made
- TPTab PaulNov 7, 20255.0I ordered carpet, the lady helped me so much.. It's laid down now and they done a great job ..
- RSRandy SmallwoodOct 26, 20251.0One star only because zero stars doesn't work. 10-25-25, associates standing around chatting but quickly disperse and disappear when asked a question. I asked three people for help but only got one fellow to give me a thumb over the shoulder point to "look back down there in aisle 15 or 16," before scurrying away. Next time, I'll just drive on over to Home Depot in Kingsport or use the "always helpful" Ace hardware over in Whitesburg, Ky.
- MMMELOct 18, 20254.0Went for keys. Thanks for the assistance!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kinds of products can I find at Lowe's Home Improvement in Wise, VA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage and more at Lowe's in Wise, VA.
What are the operating hours for Lowe's Home Improvement in Wise?
Lowe's in Wise is open Monday through Saturday from 6:00 AM to 9:00 PM, Sundays from 9:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates are also sent when the order status changes.
Can I return or exchange items at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be started online, and in-store returns require proof of purchase at the customer service desk.
What payment methods does Lowe's in Wise accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
What installation services are available at Lowe's Home Improvement?
Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, roofing, siding, windows and more.
Are there any nearby restaurants or food options near Lowe's in Wise, VA?
Yes, nearby you can find Subway, Taco Bell, Starbucks, Sweet Spot Bakery of Wise, Mr. Gatti's Pizza, Game Changers Pizza, Arby's, and Bojangles' Famous Chicken 'n Biscuits for a variety of dining options.
Where can I get propane near Lowe's Home Improvement in Wise?
Blue Rhino Propane Exchange is located nearby if you need propane for grills or other equipment.
What other shopping options are available near Lowe's in Wise?
Nearby shopping includes Tractor Supply Co. for hardware and outdoor gear, E-Z Rentals Home Furnishings for furniture and storage, and Food City for groceries and bakery goods.