Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Winchester, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2200 S. Pleasant Valley Road, Winchester, VA
22601, United States
Hours
Reviews
4.2
1,401 reviews
5 stars
790
4 stars
353
3 stars
107
2 stars
49
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with long wait times for assistance and unhelpful staff in various departments.
Product Availability
Customers frequently noted issues with stock levels, particularly for warranty replacements and specific items.
Store Cleanliness
The store is generally described as clean and organized, with some customers appreciating the condition of the restrooms.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, others expressed frustration over the lack of available assistance.
Delivery Issues
Several reviews highlighted problems with delivery services, including miscommunication and delays.
- AKAnita KesnerNov 12, 20251.0If I could give zero stars I would. Blonde chick at paint counter ignores me four times. Store wasn’t busy. First she was gossiping about other employees with Michael. Then turned didn’t acknowledge me. Looked at me three more times didn’t acknowledge me. Acted like she was busy. Then as soon as a man walked around me to the other side of the counter she immediately walked over and started taking care of him. I gave her a few choice words and walked out. Went to the Pleasant Valley store. And their paint lady was extremely helpful and nice Even though your store is closer to me. I’ll go the extra miles to use the other store
- BRBrent RolandNov 10, 20255.0Cathy in the paint department was the most kind and helpful person in any Lowe’s I have dealt with in a long time!
- KLKyung LeeOct 31, 20255.0Home improvement
- TBThomas BennerOct 23, 20252.0This store is my least likes lowes in the area. They've turned me around at the service counter everytime. I've tried to do a warranty exchange. They have a lazy service desk staff.
- CScristina sandigoOct 17, 20255.0Muy buenos precios y personal super amable.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Winchester, VA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Winchester, VA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, the store is closed on November 27, 2025, and December 25, 2025.
Does Lowe's in Winchester offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return through your Order History before shipping it back. In-store returns require proof of purchase at the customer service desk.
Does Lowe's Winchester accept tax-exempt orders?
Yes, you can place an order with a tax-exempt account by visiting the customer service desk in store to apply.
What forms of payment does Lowe's in Winchester accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can get propane while visiting Lowe's Winchester?
Yes, Blue Rhino Propane Exchange is nearby where you can obtain propane supplies, which complements your visit to Lowe's for outdoor and grilling equipment.
What nearby dining options are available if I want to grab a meal before or after shopping at Lowe's?
Nearby dining options include Okinawa, a Japanese steakhouse and sushi restaurant, Five Guys burger restaurant, and MOO THRU ice cream and frozen yoghurt shop.
Are there other retail stores near Lowe's Winchester that I can visit?
Yes, nearby retail stores include Pier 1 Imports for home décor, PetSmart for pet supplies, Dollar Tree for discount shopping, and Sephora for cosmetics and beauty products.