Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Williamsburg, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
801 East Rochambeau Drive, Williamsburg, VA
23188, United States
Hours
Reviews
4.0
1,506 reviews
5 stars
752
4 stars
371
3 stars
135
2 stars
66
1 star
182
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for rudeness and lack of assistance.
Product Availability
Customers generally find the products they need in stock and appreciate the app for locating items easily, although there are occasional reports of missing parts in product boxes.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding appliance installations and deliveries, leading to customer frustration.
Store Cleanliness
Some locations are noted for being clean and well-organized, while others are criticized for being cluttered and difficult to navigate.
Return Policy
The return policy is frequently mentioned as a point of frustration, with many customers unhappy about the strict 90-day limit and lack of flexibility.
- JSJay Stelter3 days ago5.0Today is November 20th 2025. I just came to pick up some pavers, and as I'm walking into the garden section. A gentleman named Michael handed me a flat cart asked what I was shopping for I told him I was gonna pick up pavers, he asked if I needed help. I told him I don't think so. But he continued to walk with me to the pavers. Without hesitation helped me load them onto my cart walked with me to the Register and then walked with me to my truck. To help me load the pavers. All while having good conversation and very friendly banter. Best experience ever. ( i was a Lowe's installer for decks. Fences and siding for 13 years for this Lowe's and every other one all the way to virginia beach.)
- JTJustin TrogdonOct 26, 20255.0Had supplies as listed on their app. Was able to find them easily from the app.
- ARAlberto RodriguezOct 26, 20254.0I can usually find the product I’m looking for. However, I wish I can find employees to ask pertinent questions.
- TLTanjanado LomaxOct 20, 20255.0I love this store!!! I have yet to have any issues with this store. Download the app and save yourself from walking all over the store. Staff is very friendly, knowledgeable, and are there to assist you in any way! Get those coupons and discounts!!!
- LDLee DeskinsOct 14, 20255.0We checked online before going and sure enough the things we needed were where the website said and in stock. They give you the aisle and bay. I would have ordered for pickup but didn't want to wait 3 hours I got bottom up to down room darkening shades and installed them when I got home. One less item on my checklist.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Williamsburg, VA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Williamsburg?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or having reduced hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe’s offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe’s account. You'll receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any installation services available at Lowe's in Williamsburg?
Yes, Lowe’s offers a variety of installation services including appliances, cabinets, flooring, HVAC, plumbing, windows, and more.
What are some nearby places customers can visit around Lowe's in Williamsburg?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and Walmart Auto Care Centers for automotive services.
Can I get key copying or locksmith services near Lowe's Home Improvement?
Yes, minuteKEY and Minute Key are nearby locations that offer key copying and locksmith services in the vicinity of Lowe's.
Where can I find food or dining options near Lowe's Williamsburg store?
Nearby dining options include Taco Bell, Burger King, McDonald's, and Domino's Pizza, great for a quick meal before or after your visit to Lowe's.
How can Walmart Vision & Glasses near Lowe's help customers?
Walmart Vision & Glasses nearby offers eyewear and optician services, providing convenience for Lowe's customers who might need eye care or glasses while shopping in the area.