Brand Certified
Lowe's Home Improvement
3.9(1749 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
801 East Rochambeau Drive, Williamsburg, VA
23188, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(757) 259-7999
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/VA-Williamsburg/0632
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Williamsburg, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
801 East Rochambeau Drive, Williamsburg, VA
23188, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
1,749 reviews
5 stars
890
4 stars
398
3 stars
159
2 stars
82
1 star
220
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are criticized for rudeness and lack of support.
Product Availability
Customers generally found the store well-stocked and organized, but some reported issues with product availability and mislabeling of prices.
Delivery Issues
Numerous complaints highlight problems with delivery services, including delays, damaged items, and poor communication regarding delivery schedules.
Return Policy
The return policy has been described as frustrating and unreasonable by several customers, leading to dissatisfaction and loss of business.
Positive Experiences
Despite the negative feedback, many customers expressed satisfaction with their shopping experiences, particularly praising specific employees for their exceptional service.
- ZLZach Layne2 days ago1.0I received a gift card for Christmas from this location. It wasn’t loaded correctly I found out at the Lowe’s location near my residence. I called the number on the card and was told to take it to the store, they purchased the card from. So I drove from Louisa County , to Williamsburg in January. Here it is March 1st and nothing. I was told they were “checking cameras” from the manger. It was evening time on a weekend, if that helps. I’ve put a complaint in to corporate. I have called twice and they’re still “checking cameras “. My mom , who got the gift for me said a lady had swiped one card, said it didn’t load and threw it and proceeded to load the card I have now. I have receipt, talked to Higher Authorities. Spent $40.00 in gas just to get there. Terrible customer service. Apparently an older lady with a walker was working at registers. I respect the fact she is out there working but this is aggravating. Especially a company I spend a lot of money with. Home Depot , Ace Hardware and any local place is worth paying more than dealing with Lowe’s. I gave you guys 3 months and still nothing. I wouldn’t recommend this location. End of rant Management.
- JMJackie MorrellJan 31, 20265.0Nick was wonderful teaching me how to place order on live. Joseph assisted me in store, purchase additional items, push my heavy cart to the car. Becky the cashier is also wonderful
- HGHead GiraffeJan 22, 20263.0If you need help, you might not find anyone to help you. Some departments appear to be one deep and you end up having to approach an employee passing by who might be able to help you or get someone. That is a might.
- JKJohn KingJan 14, 20261.0They get one star because I can't give them 0. Their return policies are ridiculous. I'll never shop there again!
- JBJuliea BirkeyDec 22, 20254.0Typical Lowe's well organized and staff was friendly and the store was clean. Plenty of parking and there was propane, firewood and water available along with all other home supplies
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Williamsburg, VA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Williamsburg?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or having reduced hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe’s offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe’s account. You'll receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any installation services available at Lowe's in Williamsburg?
Yes, Lowe’s offers a variety of installation services including appliances, cabinets, flooring, HVAC, plumbing, windows, and more.
What are some nearby places customers can visit around Lowe's in Williamsburg?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and Walmart Auto Care Centers for automotive services.
Can I get key copying or locksmith services near Lowe's Home Improvement?
Yes, minuteKEY and Minute Key are nearby locations that offer key copying and locksmith services in the vicinity of Lowe's.
Where can I find food or dining options near Lowe's Williamsburg store?
Nearby dining options include Taco Bell, Burger King, McDonald's, and Domino's Pizza, great for a quick meal before or after your visit to Lowe's.
How can Walmart Vision & Glasses near Lowe's help customers?
Walmart Vision & Glasses nearby offers eyewear and optician services, providing convenience for Lowe's customers who might need eye care or glasses while shopping in the area.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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