Extra Space Storage

4.9
590 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 451 Merrimac Trl in Williamsburg, VA today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, golf carts available, military discount, wide drive isles, vehicles are allowed in drive-up units, commercial tenants, retail space available, solar site, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
451 Merrimac Trl, Williamsburg, VA
23185, United States

Hours

Reviews

4.9
590 reviews
5 stars
560
4 stars
13
3 stars
3
2 stars
4
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Teddi and Gavin, received high praise for their friendliness, helpfulness, and professionalism, making the rental process smooth and stress-free.

Cleanliness

Customers consistently noted that the facility and units were clean and well-maintained, contributing to a positive overall experience.

Pricing Issues

Several reviews highlighted concerns about frequent and significant price increases, leading to dissatisfaction among some customers.

Convenience

The process of reserving and accessing units was described as easy and efficient, with many customers appreciating the online application and payment options.

Overall Experience

Many customers expressed high satisfaction with their experiences, recommending the facility for its excellent service and clean environment.
  • CS
    Courtney Stephenson
    5 days ago
    5.0
    Check in was very easy and the whole facility is very clean. Ms. Emma was kind and showed me where my unit was and how to get there. Ms. Teddy was also very kind and helpful with answering questions!
  • VH
    Veronica Huot
    Nov 17, 2025
    5.0
    Extra Space is a great storage facility. Very cleanly and all the workers are very nice. Highly recommend!
  • GB
    Gerald Bonsu
    Nov 15, 2025
    2.0
    It was good at first. Price was consistent at $117 per month then jumped up to $218+. I called to inquired and they stated that it was because of market rate adjustments. This was not made clear in the contract and moved out swiftly. It was the push I needed to get rid of a lot of old things. Just a very shady system they have.
  • LM
    Lourdes Mines
    Nov 14, 2025
    5.0
    The ladies were very sweet and helpful! They helped me get a unit same day with no issues or overcharging. I definitely recommend. Thank you Teresa and Emma for all of your help and kindness!
  • CR
    Colleen Richard
    Oct 31, 2025
    5.0
    Left another storage place for here and it’s the best decision I’ve made! No sneaky pro rates and a genuine team. They were able to get my son a unit in less then 30 mins and they actually answer phones and respond to messages :)

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.