Business Details
About
Mattress Store
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
188 Central Park Avenue, Virginia Beach, VA
23462, United States
Hours
Reviews
4.9
614 reviews
5 stars
593
4 stars
11
3 stars5
2 stars1
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful throughout their shopping experience.
Product Knowledge
Staff members demonstrated a strong understanding of the products, providing detailed explanations and personalized recommendations.
Store Atmosphere
The store was described as welcoming and comfortable, allowing customers to test products without feeling pressured.
Delivery Issues
Some customers expressed disappointment regarding delivery delays and discrepancies in product sizes, indicating a need for improvement in logistics.
Overall Experience
Many customers reported having a great overall experience, highlighting the quality of the products and the attentive service they received.
- EMEllis Mclean2 days ago5.0Ashley was great assisting me . Gave me good information about the difference in the beds and pillows to get what I prefer to my liking. Excellent help
- CLCullen LeeNov 15, 20255.0Carolyn was warm and welcoming. I could see that she trying to go beyond the norm. Love the details she knew and how accommodating she was with me trying each pillow. So far the pillow has been giving me a good long rest so far. Can’t wait to find a bed.
- BBBraxton BakerNov 15, 20255.0Davis, Ashley, and their co worker was very easy to work with and very knowledgeable! They helped me and my kids test out their beds!
- KSKiley SandersNov 14, 20255.0They did an amazing job of explaining all options without pressuring us into a purchase. They made the entire experience a breeze. Thank you!
- JSjessica simpkissOct 22, 20251.0This review is for the construction of the most recent Tempur-Pedic mattress that we recently purchased. The sales experience and our sale person was great, so this is not a reflection on him or the store. The issue is we ordered a king mattress and per the vendors website, the size of the mattress is 76x80. The mattress that we received was 73 x 79. When I called to ensure that we received the mattress we ordered as I would never imagine that a mattress would be off by this much (and an additional item in my delivery was already missing without any notice provided to us), I was told, it is what it is, and that their king mattresses are actually closer to 73 to 74 inches across, when measured correctly, which is at the foot at the bed, not the actual area where people's body's lay when sleeping. Paying over $7,000 for a mattress is insane in the first place but these mattresses are quality - the last one we just traded in on lasted 13 years. Finally being in a position to purchase another one and upgrading from a queen to a king was an exciting upgrade, and while I realize it's only 3 inches, I'm sure we can all appreciate how missing 3 inches in certain scenarios would be devastating. My new $7,000 mattress is no different. This is an extremely disappointing scenario and will take this into consideration when buying another mattress as I expect to get what I pay for, and not three inches less.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from this store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames, unless they are an unusual size or not intended for the U.S. market. Ensure your mattress sits on a flat, solid surface with proper support.
How does delivery work for mattresses purchased at the Tempur-Pedic Flagship Store?
Most mattresses come with free White Glove delivery, where the mattress arrives in plastic covering and is set up for you. The TEMPUR-Cloud mattress ships compressed via UPS without White Glove delivery.
What payment options are accepted at the Tempur-Pedic Flagship Store in Virginia Beach?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, Mastercard, and Visa.
What are the store hours of the Tempur-Pedic Flagship Store in Virginia Beach?
The store is open Monday to Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does the Tempur-Pedic Flagship Store offer in-store pickup and delivery services?
Yes, the store offers both in-store pickup and delivery services to customers.
Are custom-sized mattresses available for RVs or boats at this Tempur-Pedic location?
Yes, the store can offer custom mattresses for non-traditional locations like RVs and boats through an authorized partner. Call 888-811-5053 to discuss your custom dimensions.
What nearby shopping options can I visit around the Tempur-Pedic Flagship Store?
Nearby shopping includes Johnston & Murphy shoe store, J.Jill women's clothing store, Monkee's of Virginia Beach clothing store, and the LEGO® Store Virginia Beach.
Are there beauty and wellness services near the Tempur-Pedic Flagship Store?
Yes, Michael Michele Nail Spa and Bluemercury beauty salons are close by, great for a relaxing visit before or after shopping.
What nearby dining options are available near the Tempur-Pedic store?
You can visit Cold Pressed Juicery and Town Center Cold Pressed for refreshing beverages or Cantina Laredo for Tex-Mex cuisine nearby.
Is parking available near the Tempur-Pedic Flagship Store in Virginia Beach?
Yes, the Cosmopolitan Parking Garage is nearby, providing convenient parking options for customers visiting the store.