Brand Certified
Lowe's Home Improvement
4.0(2596 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
3565 Holland Road, Virginia Beach, VA
23452, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(757) 631-2100
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/VA-Virginia-Beach/0086
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Virginia Beach, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,596 reviews
5 stars
1,412
4 stars
544
3 stars
248
2 stars
121
1 star
271
- HDHong Nhung Dang1 day ago1.0Their Return policy for unopened items is trash.
- ADAnthony DFeb 25, 20262.0The two by fours at lowe's were of horrible quality. I am going to a real lumberyard.
- JSJ ShffFeb 3, 20261.0I went there to pick up a Ring camera. Visited the service desk 3 times to ask for help to unlock the case. Visited the front register to ask for help to unlock the case. After 35 minutes of waiting I left. Horrible customer service and not that the company cares, but very disappointed.
- MMMaddi McGuffeyFeb 3, 20262.0Each time I come to the store and require help from an employee, including waiting at the customer service line, I have to track down an employee. There have been at least 3 instances where there is one more employee working in customer service, I am the only one in line, and they are standing talking about non-work related matters or scanning other supplies. It is one thing to want to finish a job or a conversation, but it is not accompanied with an acknowledgement of “we will be right with you” or “just one moment.” Simply no eye contact and me wondering if they are even working. Another time I was paying with a check from a contractor, and they refused to accept the check because no employees working that day knew how to process one. And they have frequent system outages to not process returns or help find inventory. If you have checked inventory yourself online before you go and have no need for return, it is just as good as any Lowes. If you need customer service, try a different location. The one on Virginia Beach Blvd is not far and is much more reliable.
- BSBadbo SmilesJan 10, 20265.0Ms. Sade is excellent. Pleasant to work with and very professional. She is amazing at her work, and she knows how to handle any situation. Thank you Jesus for her. God bless yall. A+ work ma’am!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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