Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Virginia Beach, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,376 reviews
5 stars
1,309
4 stars
509
3 stars
231
2 stars
102
1 star
225
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for being rude or unhelpful.
Product Availability
Customers appreciate the variety of products available, but there are complaints about stock issues and disorganization in certain departments.
Checkout Experience
Many customers express frustration with the reliance on self-checkout and the lack of traditional checkout options, leading to longer wait times.
Staff Knowledge
While some staff members are noted for their knowledge and assistance, others are described as unhelpful or lacking product knowledge.
Store Cleanliness
There are serious concerns regarding cleanliness, particularly in the garden center, with reports of unsanitary conditions.
- TKT K1 day ago5.0Comparable prices to home depot Easy to find things
- MAMike Arrigo5 days ago5.0Nice clean and people help full. I mostly go to depot but this place had what I needed today. And big bonus, somone actually came out side to help me load stuff!
- ADAngela DaoustNov 9, 20255.0Just wanted to give a shout out to Shanhan (paint expert) and Ian at the cash register. Both are very kind and patient. They go out of their way to help when we have questions. We appreciate their excellent customer service. Super friendly and always nice. They are very good at their jobs and it’s always nice to see them on our many trips to the store.
- TRTroy RocheOct 19, 20255.0Completive prices for the most part. I enjoy their seasonal items and displays.
- DBDavid BlackOct 17, 20255.0always shop lowes. love it
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Virginia Beach?
You can find appliances, bathroom supplies, building materials, electrical supplies, flooring, garden tools, grills, hardware, HVAC, kitchen remodeling items, lawn equipment, lighting fixtures, plumbing essentials, tools, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Virginia Beach?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed, such as November 27 and December 25.
Does Lowe's Home Improvement in Virginia Beach offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll also receive email updates about your order status.
What payment options are accepted at Lowe's Home Improvement in Virginia Beach?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Does Lowe's provide installation services for products purchased in store?
Yes, Lowe's offers a wide range of installation services including appliance installation, flooring, cabinets, blinds, HVAC, roofing, fencing, and more.
Are there any loyalty or association programs related to Lowe's Home Improvement?
Lowe's is associated with several programs such as Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and others.
What nearby food options are available around Lowe's Home Improvement in Virginia Beach?
Nearby you can find dining options like Dominic's of New York offering burgers and pizza, Bojangles' for chicken and fast food, and Sonic Drive-In for fast food and burgers, which are convenient if you want to grab a meal before or after shopping at Lowe's.
Are there nearby automotive and service-related businesses close to Lowe's in Virginia Beach?
Yes, near Lowe's you can find Autobell Car Wash for car cleaning and detailing, TMC Auto Service & Tire Center for automotive repairs and oil changes, as well as several key and locksmith services like Minute Key and minuteKEY, useful for vehicle-related needs.
What nearby convenience and gas stations can I visit around Lowe's Home Improvement in Virginia Beach?
Nearby convenience stores and gas stations include Happy Shopper, 7-Eleven locations, Citgo, Chimney Hill Pit Stop, and Exxon, which can be handy for quick stops when running errands around Lowe's.