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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Virginia Beach, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2403 Virginia Beach Boulevard, Virginia Beach, VA
23454, United States
Hours
Reviews
4.1
1,979 reviews
5 stars
1,057
4 stars
486
3 stars
170
2 stars
79
1 star
187
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude and unprofessional.
Product Quality
Several customers expressed dissatisfaction with product quality, particularly regarding lumber and appliances, leading to frustration over returns and warranties.
Store Experience
Many customers appreciated the cleanliness and organization of the store, but some reported long wait times and poor assistance during busy periods.
Management Issues
There were complaints about management's handling of customer service incidents, with some customers feeling unsupported during conflicts.
Pricing and Promotions
Customers noted that while Lowe's offers good prices and promotions, there were instances of perceived false advertising and dissatisfaction with the return policy.
- TBTherese Boogades5 days ago5.0Fantastic customer service; the staff is friendly & happy to assist. Wide selection and a clean well-organized store. Shop in-person or order online for pick-up or delivery. They have a nice rewards program that's easy to access and you get cash rewards. Their app makes shopping a breeze, too. Fantastic garden center. & seasonal in additionto all the hardware! Loads of tools & they even sell clothes.
- RBRon B.Nov 16, 20251.0Absolute nightmare experience getting my tile floor done. They sent completely unskilled unqualified workers to my house, no work truck, garbage left puked in my front lawn for days, no grout lines match, hollow sound under tiles (no thinset), huge gaps and bubbles in grout, damaged multiple items in my house, toilet installed wobbling I can go on. Save your money they absolutely suck
- KDKathy DavidsonNov 11, 20255.0Great value, great and helpful staff
- NPNathan PotterOct 27, 20251.0I am losing life waiting for the system to work for commercial accounts. Home Depot you’re getting a new customer.
- LKLynn KelleyOct 26, 20255.0The most pleasant experience I’ve had in a hardware store! The clerks were great, very friendly and helpful and we found everything we needed, easily! I strongly recommend this store at this location.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Virginia Beach?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's offer for installation and home improvement?
Lowe's provides various installation services such as appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, showers, siding, sinks, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers & dryers, water filters, windows, roofing, fencing, and flooring installation.
What are the store hours for Lowe's Home Improvement in Virginia Beach?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary and some days are closed, such as November 27 and December 25.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if there are changes to your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Is Lowe's Home Improvement wheelchair accessible and do they offer recycling for batteries and light bulbs?
Yes, the store has wheelchair accessible parking and offers recycling services for electronics, light bulbs, and batteries.
What nearby places can I visit around Lowe's Home Improvement in Virginia Beach?
Nearby you can find minuteKEY for locksmith services, Blue Rhino Propane Exchange for propane needs, Leslie's Pool Supplies for pool products, and local convenience stores like Wawa and 7-Eleven for snacks or fuel.
Are there any nearby automotive services close to Lowe's Home Improvement?
Yes, H & M Automotive Service & Repairs and Southern Kia Virginia Beach offer automotive services nearby, useful if you need vehicle maintenance before or after shopping at Lowe's.
Can I find dining and coffee options near Lowe's Home Improvement in Virginia Beach?
Yes, Dunkin Donuts and Wawa are nearby places where you can get coffee and light snacks, convenient for a break during your shopping trip or before heading to Lowe's.