Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Virginia Beach, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2403 Virginia Beach Boulevard, Virginia Beach, VA
23454, United States
Hours
Reviews
4.1
1,984 reviews
5 stars
1,060
4 stars
486
3 stars
169
2 stars
79
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude and unprofessional.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding orders, leading to customer frustration.
Product Quality
Concerns raised about the quality of products, particularly appliances, with reports of damage and malfunction shortly after purchase.
Store Experience
The store is generally well-organized and clean, but there are complaints about long wait times and insufficient staff availability.
Installation Services
Negative experiences reported with installation services, particularly with subcontractors, leading to dissatisfaction with the overall service.
- RLRichard Lovell2 days ago5.0Excellent service!
- NCNicole CavallaroDec 24, 20251.0If I could give Lowe's 0 stars I would. They ruined my family's Christmas dinner. I ordered a new fridge and washer on December 3rd. I was told that week my delivery wouldn't be delivered until December 24th between 8am to 8:00pm. I received a phone call at 8:33am yesterday confirming my delivery. I tried to call back that number to confirm the delivery was placed on hold for an hour. I did receive confirmation from the website, online chat and text message. Wake up this morning to track my message to only be told it now won't be delivered until JANUARY 8th!! So now I can't make a Christmas dinner for my family. I definitely do not recommend using Lowe's to anyone looking to buy new appliances.
- FBFelicia BurchDec 13, 20255.0Wayne was extremely helpful and knowledgeable, answering all of my questions thoroughly. I left with a big smile, confident that I would return without hesitation. Keep up the great work—a very satisfied customer. 12.12.25
- SHStephen HollidayDec 7, 20251.0Lowe’s in Virginia Beach on the blvd wil never have my business ever again. 1. Lady at returns very disrespectful and rude. Asked me “What do you expect when you buy low budget items.” I had spent over $70.00 on an item that was damaged from the factory. They called the manager up to assist me and he came off very rude and didn’t care about my concerns. After explaining the situation he replied “ And” “What’s the problem” Right now, I think shopping at Lowe’s is the problem. I will never make that mistake again.
- JDJohn DeitersNov 28, 20251.0I went here this morning November 28th. To get my bucket of goodies they were giving away. While in line one of the lowes people came out and said. If you are here for the bucket of stuff we gave them away already. She said that 50 people were there at 5am . Wait what happen to 6am like the advertise time it was supposed to give away. No one saw these 50 people I didn't and I was there at 530am. I believe someone forgot to make the buckets. Guess I'll be doing my Christmas shopping elsewhere. Pit i full !
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Virginia Beach?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's offer for installation and home improvement?
Lowe's provides various installation services such as appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, showers, siding, sinks, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers & dryers, water filters, windows, roofing, fencing, and flooring installation.
What are the store hours for Lowe's Home Improvement in Virginia Beach?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary and some days are closed, such as November 27 and December 25.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if there are changes to your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Is Lowe's Home Improvement wheelchair accessible and do they offer recycling for batteries and light bulbs?
Yes, the store has wheelchair accessible parking and offers recycling services for electronics, light bulbs, and batteries.
What nearby places can I visit around Lowe's Home Improvement in Virginia Beach?
Nearby you can find minuteKEY for locksmith services, Blue Rhino Propane Exchange for propane needs, Leslie's Pool Supplies for pool products, and local convenience stores like Wawa and 7-Eleven for snacks or fuel.
Are there any nearby automotive services close to Lowe's Home Improvement?
Yes, H & M Automotive Service & Repairs and Southern Kia Virginia Beach offer automotive services nearby, useful if you need vehicle maintenance before or after shopping at Lowe's.
Can I find dining and coffee options near Lowe's Home Improvement in Virginia Beach?
Yes, Dunkin Donuts and Wawa are nearby places where you can get coffee and light snacks, convenient for a break during your shopping trip or before heading to Lowe's.