Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 5478 Indian River Rd in Virginia Beach, VA today! Our large selection of storage units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, parking spaces, elevator access, military discount, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
810 reviews
5 stars
768
4 stars
25
3 stars7
2 stars2
1 star8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, particularly highlighting Yasmine's helpfulness and professionalism.
Cleanliness
The facility is consistently described as clean and well-maintained, contributing to a positive customer experience.
Pricing Issues
Several reviews mentioned unexpected price increases and concerns about transparency regarding fees, leading to dissatisfaction among some customers.
Accessibility
Customers appreciated the ease of access to their storage units and the convenience of the location.
Mixed Experiences
While many had positive interactions, some customers reported serious issues, including claims of mishandling of units and lack of support during emergencies.
- NPNebulaux PrhymeOct 20, 20255.0Great place and customer service and very nice lady at the front desk
- MSMytyl SalazarSep 17, 20251.0Beware the Bait-and-Switch!!! And don't be fooled like I was by the good reviews ~ there are class action lawsuits against them for this. I've had trouble with this company from day 1. I secured a unit over the phone on a Saturday in Feb 2025 (bc I was moving from out of town) and had a family member confirm my rental in person at the Mission Ridge location in El Paso. The guy seemed helpful and gave me my gate code. I was due to return the UHaul Sunday morning and had made arrangements with movers to help myself and a family member unload into the unit early that day. The gate code didn't work. I got lucky both coming in and going out (and letting in the movers) with fellow renters helping me get in and out. It was an emergency situation bc the UHaul was due back by a certain time in, otherwise I was going to be charged another $250-$300 for it. I called Customer Service multiple times -- they were unhelpful and said there was nothing they could do. They reached out to the manager at the location on my behalf each with each call. The manager didn't contact me until over 2 hours later, AFTER everything was done. On top of that, when I told them fellow renters let me in, they said I could be penalized for entering without my gate code!!! So not only did they cause me to not be able to access my unit as needed, but they were also threatening the possibility of penalizing me for it! I reminded them the error was theirs, not mine, and that I would seek credit for having to pay the extra UHaul fees if it came to that. Given the circumstances, I still had to come in person to the office later that week because my code still wasn't working. Fast forward to August 2025, I called the office because my bill went from $146 to $220. It was at that time that I was told they regularly increase unit rates every 4-6 months. When I said I wasn't told this info when I initially signed up and that had I known this, I would've gone with another company, the guy at the office said that the company was bought by a new company around that time and things changed. I disputed the increase and to his credit he offered me a "discount", but I'm still paying about $30 more per month than before WITHOUT insurance, which was the OTHER thing I wasn't told was automatically being added to my bill each month, after the fact, because it was a requirement. Except now it isn't. DON'T WASTE YOUR MONEY OR YOUR TIME HERE!!! GO SOMEWHERE ESLE and save yourself the hassle! I'm looking into adding my name to the class-action lawsuit.
- KPKaren PenderSep 10, 20255.0Yasmine was wonderful during my recent visit. She has been amazing during this process!
- DKDarius KiddSep 9, 20255.0Was treated extremely well best customer service I highly recommend!!!
- JCjohn candeloraSep 4, 20255.0Pleasant experience. Great promotions and the customer service on the phone was amazing. Thank you!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Virginia Beach, Fairfield, Brenneman Farm, Salem, and Alexandria.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to Regent University.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
What are the access and gate hours for Extra Space Storage?
The gate hours at Extra Space Storage are from 6:00 AM to 10:00 PM every day of the week, including Sunday.
When is the office at Extra Space Storage open?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, Saturdays from 9:00 AM to 5:30 PM, and closed on Sundays.
How can I reserve a storage unit at Extra Space Storage?
You can reserve a storage unit online through their reservation website at https://www.extraspace.com/storage/facilities/us/virginia/virginia_beach/1000000355/
Does Extra Space Storage offer climate-controlled storage units?
Yes, most Extra Space Storage facilities offer climate-controlled options for temperature-sensitive items alongside standard storage units without climate control.
Are packing and moving supplies available at Extra Space Storage?
Yes, Extra Space Storage offers a variety of moving and packing supplies both online and at the facility for purchase.
What types of payment does Extra Space Storage accept?
Accepted payment methods include American Express, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Is Extra Space Storage accessible for individuals with disabilities?
Yes, the facility is ADA compliant and offers features like elevator access and wide drive aisles for convenience and accessibility.
What nearby banks can help customers with financial services when visiting Extra Space Storage?
Nearby banks include Bank of Hampton Roads and Atlantic Union Bank, which can assist customers with banking and financial needs during their visit.
Are there any nearby medical or veterinary services close to Extra Space Storage?
Yes, Patient First provides family practice and emergency services nearby, and veterinary care is available at Vots and PAWS Clinic close to the storage facility.
What nearby food and dining options are available near Extra Space Storage?
Customers can enjoy nearby dining at DOMOISHI Ramen-Poke-Wings-Tea, Laguna Bakery and Filipino Food, Subway, and Jersey Mike's Subs, offering a range of Asian cuisine and sandwiches.