The Container Store

4.3
383 reviews

About

Home Goods StoreCloset RemodelerOffice Supply StoreShelving StoreHome FurnitureKitchen Accessories
Shop at your Vienna, VA Container Store for storage & organization solutions in your living spaces at home. Design Custom Closets & Shelving Solutions in your Vienna area

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

The Container Store
8459 Leesburg Pike, Vienna, VA
22182, United States

Hours

Reviews

4.3
378 reviews
5 stars
220
4 stars
97
3 stars
29
2 stars
10
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of staff, there were significant complaints about poor service, unresponsiveness, and rude behavior from some employees.

Product Quality

Customers generally appreciated the quality and variety of products available, particularly the Elfa closet system, but some noted a decline in product quality over time.

Store Organization

Several reviews highlighted issues with store organization and inventory management, with some locations described as cluttered and poorly stocked.

Installation Issues

Multiple customers reported problems with installation services, including delays, errors, and unprofessional conduct from installers.
  • RH
    Rachel Howell
    Nov 11, 2025
    1.0
    Whatever you do, don’t use them for a closet install. They scheduled my install months after ordering and 3 weeks after my original install timing. Got here only to find out that they hadn’t measure correctly. Promised me it would be 2-3 weeks to fix. It’s been a month. No one is responsive. I’m now left to protest the chargers. Awful awful awful.
  • RR
    Rose
    Jun 13, 2023
    5.0
    Wonderful organization ideas and tools! Large and small
  • NG
    Nancy Gordon
    Nov 23, 2020
    1.0
    Bought some Ella products back in January time frame. Just tried to return brand new in package items to the store and was told by the manager that I could not even GIVE the items back to them. Very bad customer service with frustration and ZERO satisfaction.
  • WM
    William Mc
    Nov 16, 2019
    5.0
    Keeping America organized (and short of cash) since I can remember.
  • MA
    Morteza Aghili
    Mar 5, 2019
    4.0
    Nice new ideas for house , bit pricey, but seems better quality merchandise

Frequently Asked Questions About The Container Store

What are the fulfillment options at your stores?

We offer free store pickup at all our locations. Simply order online and select store pickup at checkout.

Do you offer special financing?

Yes, we offer special financing with The Container Store Credit Card. You can apply online at containerstore.com/credit-card.