Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Suffolk, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsNot available
- Cash onlyNot available
Location
Hours
Reviews
4.1
1,719 reviews
5 stars
898
4 stars
427
3 stars
155
2 stars
72
1 star
167
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported rudeness and lack of assistance.
Product Availability
Frequent complaints about items being out of stock or not matching online inventory.
Store Cleanliness
Many customers noted that the store is clean and well-organized.
Delivery Issues
Numerous reviews highlighted problems with delivery services, including damaged items and poor communication.
Positive Experiences
Several customers shared positive experiences with specific employees who provided excellent service.
- AAAJ3 days ago3.0Selection is worse and worse, I find myself repeatedly leaving the store empty handed to drive to Home Depot in Chesapeake. We need more tools more materials to do beautiful custom work, not $100 t-shirts…
- HSHelen Skeeter3 days ago5.0I Love Lowes. Staff is very helpful and knowledgeable about products...
- LBL BNov 4, 20252.0Not enough carts for contractors and the people working there dont want to help you.
- BBBig BearOct 25, 20255.0Since I've moved to Suffolk THIS location has set the gold standard not just for other locations, but for this type of store PERIOD. Friendly staff, presentable store, and so much more. Hands down the best Lowe's in Tidewater, and I'm very thankful for it!
- CBCleve ButtsOct 21, 20251.0Most frustrating store to shop. No one to offer assistance and it never fails that the items you're looking for are not where the app says they are located. Spent 45 minutes this morning trying to locate a DeWalt Air Pump that there app says they have nine of in the store. In 45 minutes not one person to provide assistance. Use Amazon!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Suffolk, VA?
Lowe's offers a wide variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing items, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Suffolk, VA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Suffolk, VA offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are provided if your order status changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns for items bought online can be started in your Order History, and in-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's in Suffolk, VA provide?
Lowe's offers a wide range of installation services including appliances, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, window and door installations, and more.
Which major brands does Lowe's carry?
Lowe's carries popular brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Weber, and many more trusted brands.
What nearby places can I visit around Lowe's Home Improvement in Suffolk, VA?
Nearby you can find Blue Rhino Propane Exchange, minuteKEY locksmith, Tiger Martial Arts Academy, Rainbow Nails salon, and Dominic's Of New York sandwich shop, making it convenient to combine shopping with other errands or activities.
Are there nearby locksmith services close to Lowe's in Suffolk, VA?
Yes, there are several locksmith options nearby including minuteKEY and KeyMe Locksmiths, which can be helpful if you need key or lock services while visiting Lowe's.
What dining options are available near Lowe's Home Improvement in Suffolk, VA?
Near Lowe's, you can enjoy meals at Dominic's Of New York sandwich shop, Subway, and Auntie Anne's Pretzels for quick and convenient food options before or after your visit.