Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Suffolk, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsNot available
- Cash onlyNot available
Location
Hours
Reviews
4.1
1,737 reviews
5 stars
910
4 stars
429
3 stars
155
2 stars
72
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some staff being praised for helpfulness while others were reported as rude or unprofessional.
Product Availability
Customers frequently noted issues with product availability and selection, often leaving the store empty-handed and expressing frustration with the need to go to competitors.
Store Experience
The store is described as clean and organized, but many customers reported difficulty in finding assistance, especially during busy times.
Delivery Issues
Numerous reviews highlighted significant problems with delivery services, including incorrect items being delivered and poor communication regarding order status.
- MRMary RollinsJan 2, 20265.0Easy to find the items I wanted to purchase.
- JHJesse HurtDec 27, 20255.0Lowe's has everything you need at a reasonable price.
- MMMacKenzieDec 20, 20251.0I’m not one to write complaints, but this interaction needs attention.. During our recent visit to the Lowe’s location on Main Street in Suffolk, VA, we had an extremely inappropriate and unacceptable experience with the customer sales manager, Lisa Beachboard. What should have been a straightforward conversation regarding a cabinet purchase instead became an encounter marked by rudeness, dismissiveness, and a complete disregard for basic standards of customer service. My husband and my father were in the store inquiring about cabinets for a home project we are actively working to complete. One of the cabinets in question was damaged, and my husband reasonably asked whether a discount could be applied so that the cost savings could be used to repair the damage. The intent was not to avoid paying, but rather to still purchase the cabinet and then buy the necessary materials in-store during the same visit to complete the repairs. Ms. Beachboard offered only a 10% discount and conducted herself in a consistently rude and condescending manner throughout the interaction. When my husband explained that the cost of repairing the cabinet would exceed the discount she was willing to provide, and reiterated that he was simply asking for enough of an adjustment to offset the repair costs, her response was wholly unprofessional. She stated that she *could* offer a higher discount but “wasn’t going to,” and bluntly told them to “take it or leave it.” Her behavior escalated further when she told my father that if he was unhappy, he should “just go to Home Depot.” For a manager to direct a customer to a competitor rather than attempt to resolve a legitimate concern is completely unacceptable and demonstrates a shocking lack of professionalism and accountability. Her tone and conduct toward both my husband and my father were disrespectful and inappropriate. This type of interaction is unacceptable in any retail environment, particularly from someone in a management position. It reflects poorly on Lowe’s as a company and falls far short of the level of customer service one would expect from a national home improvement retailer. Our family has spent a significant amount of money at Lowe’s over the years on home improvement and DIY projects. To be treated in this manner was not only disheartening but deeply frustrating. An employee who speaks to customers this way is a liability to the brand, not a representative of it. As a direct result of this experience, we are seriously reconsidering whether we will continue to do business with Lowe’s at all. This matter is serious, and I fully intend to escalate it until it is appropriately addressed. No customer should be spoken to or dismissed in the manner we experienced, and this conduct should not be tolerated by Lowe’s leadership.
- TCTamika CopelandDec 11, 20255.0Lowes LOWES Lowes...what can I say about this place? Well, for starters Kevin at the front cash register station, pointed me into the right direction after I explained to him what I needed... I was helped with doing a project for a QUANTITATIVE REASONING CLASS( SHOUT OUT TO PROFESSOR LOONEY).. And the helpfulness of staff with the experience and expertise of how selecting, measuring and cost for materials and labor are, well they get an A! I know where to go whenever I need to purchase, or get information on purchasing home supplies and more. IT'S LOWES...N. MAIN STREET Suffolk Va Had an interesting great experience 👍 👌
- SLStefany LawsonDec 8, 20255.0This is my favorite place to go for my gardening needs! I'll admit, I do curbside pickup because if I go inside...I'll be broke! So many good deals in the lawn and garden section, especially if you know how to bring a plant back ti life! If you've got a green thumb, check the garden clearance area for plants that need your help. Go. And rescue something that you can make beautiful again!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Suffolk, VA?
Lowe's offers a wide variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing items, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Suffolk, VA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Suffolk, VA offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are provided if your order status changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns for items bought online can be started in your Order History, and in-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's in Suffolk, VA provide?
Lowe's offers a wide range of installation services including appliances, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, window and door installations, and more.
Which major brands does Lowe's carry?
Lowe's carries popular brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Weber, and many more trusted brands.
What nearby places can I visit around Lowe's Home Improvement in Suffolk, VA?
Nearby you can find Blue Rhino Propane Exchange, minuteKEY locksmith, Tiger Martial Arts Academy, Rainbow Nails salon, and Dominic's Of New York sandwich shop, making it convenient to combine shopping with other errands or activities.
Are there nearby locksmith services close to Lowe's in Suffolk, VA?
Yes, there are several locksmith options nearby including minuteKEY and KeyMe Locksmiths, which can be helpful if you need key or lock services while visiting Lowe's.
What dining options are available near Lowe's Home Improvement in Suffolk, VA?
Near Lowe's, you can enjoy meals at Dominic's Of New York sandwich shop, Subway, and Auntie Anne's Pretzels for quick and convenient food options before or after your visit.