Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Sterling, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
45430 Dulles Crossing Plaza, Sterling, VA
20166, United States
Hours
Reviews
4.0
1,506 reviews
5 stars
799
4 stars
320
3 stars
129
2 stars
54
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised friendly and knowledgeable employees.
Product Availability
Customers generally found that Lowe's had a good selection of items in stock, although some experienced issues with specific product availability and delivery.
Store Cleanliness
The store is often described as clean and organized, contributing positively to the shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed delivery dates and poor communication about order status.
Checkout Experience
Many customers appreciated the quick checkout process, although some reported issues with pricing discrepancies and coupon applications.
- HHhipu4 days ago1.0I no longer visit this Lowes location due to the insecure Flock surveillance cameras being used to track licence plates they have mounted in their parking lot.
- CGCaitlin G6 days ago1.0Pretty frustrated with this location. Lowe’s.com had the Toro extension kit at $29.99 (I have the screenshot), and Google still showed that price. We drove there 40 minutes later and the price magically jumped to $49.99. Three employees refused to honor their own Lowe’s online price-match policy. Feels like classic click-bait just to get you in the door.
- CWChristopher WhitmoreNov 10, 20251.0With 16 mph winds a cart came out of the secure area in the lot where they are stored and hit my car hard while I was driving. It left a huge dent. The store was less than helpful even after reviewing the video tape and seeing exactly what I'm saying. They claim they're not responsible. I bought a $6 item and I'm now out between 500 and $1,000. There's no sign where the cart storage is claiming no responsibility. I will never spend another penny there.
- HHHusam HilalOct 31, 20251.0My last purchase at Lowe's - BAD EXPERIANCE I had 10% coupon that I received through email, valid in store and until Nov 14th. It didn't work on the checkout machine when being scanned from my phone. I asked the assistant, and she didn't do anything, instead she wants me to swipe my card, thinking that this will apply the 10% automatically. I didn't accept that, because I know once I swipe the card, the transaction will be complete, and it will deduct all the amount without applying discount. Then I insisted on bringing someone else to help. She asked some other lady to come. That lady started explaining back and forth stuff that I already know about, like to get the 10%, you will not be able to use the 5%, blah blah blah. But then I told her, back to the 10% coupon I have, it being not working is a Lowe's problem, not my problem. And then after long conversation, she did, she applied the 10% on couple of the cheap items, and not on everything. And then she walked away immediatly. I started calling her, and SHE KEPT WALKING AWAY IGNORING ME. THAT WAS SUPER RUDE OF HER!!!! TOTALLY UNACCEPTABLE LOWE'S!!!
- ZZZONEDOUTNOWOct 20, 20252.0I will not return I was insulted on the fact the worker stood over my shoulder while I shopped, while I rung up my items he was over my shoulder. One item didn't ring up an I didnt realize it was an honest mistake as i was running my mouth to my coworker standing next to me when he reached over my shoulder an started questioning me like I'm a theif even though I'm in my full work uniform wit my work ID which literally has my full name on it why would I steal with my entire livelihood on me..could've approached me differently instead of just standing over my shoulder an jumping to conclusions that i was trying to steal it. I will not go back to a place that makes being black while shopping feel so uncomfortable.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Sterling, VA offer?
Lowe's offers a wide range of home improvement products including appliances, flooring, paint, tools, plumbing, garden equipment, and installation services such as appliance installation and flooring installation.
What are the store hours for Lowe's Home Improvement in Sterling, VA?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary, with the store closed on November 27, 2025 and December 25, 2025.
Does Lowe's in Sterling provide pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Sterling?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Online orders can be returned starting from your Order History online, and in-store returns are handled at the customer service desk.
Are there any nearby key and locksmith services close to Lowe's?
Yes, there are several nearby key and locksmith services including minuteKEY, Minute Key, and KeyMe Locksmiths, which can be convenient if you need locksmith assistance before or after shopping at Lowe's.
What dining options are available near Lowe's Home Improvement in Sterling?
Nearby dining options include Chick-fil-A, McDonald's, TCBY (frozen yogurt shop), and Raising Cane's, offering a variety of fast food and dessert options to enjoy during your visit.
Where can I shop for clothing and furniture near Lowe's in Sterling?
Dulles Town Crossing is a nearby shopping center offering women's clothing, while Men's Wearhouse is available for men's clothing needs. For furniture and lighting, Ethan Allen is also close by.
How can nearby financial services support my visit to Lowe's Home Improvement?
Nearby banks such as Bank of America and Capital One Bank offer ATM and financial services that can assist you with your purchase or payment needs when shopping at Lowe's.