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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Sterling, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
45430 Dulles Crossing Plaza, Sterling, VA
20166, United States
Hours
Reviews
4.0
1,521 reviews
5 stars
811
4 stars
320
3 stars
131
2 stars
54
1 star
205
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Product Availability
Customers appreciate the variety and availability of products, but some experienced issues with pricing discrepancies and stock management.
Store Cleanliness
The store is generally noted for being clean and organized, contributing to a positive shopping experience.
Delivery Issues
Several customers reported significant problems with delivery services, including delays and miscommunication regarding orders.
Staff Knowledge
While many customers found staff knowledgeable and helpful, there were instances of poor product knowledge and assistance in certain departments.
- MCMaria Kristina Dela CruzJan 4, 20261.0The price at the register rang up differently than what was clearly posted on the shelf. I asked a staff member about the discrepancy, and they confirmed the higher price over the radio. I asked if I could go back to verify the sticker myself since I was very sure, and that's when I caught an employee actively changing the price tag mid-dispute. I took pictures as it happened. When I returned to the register and told them what I witnessed, I overheard the staff member radio the manager to verify. His response? "Yeah, that's the price" as if it had always been that way. They were willing to honor the price if I had the original sticker but they had already covered it up. In hindsight I should have just peeled off the new sticker. Had I not seen them changing it with my own eyes, I would have been gaslit into thinking I misread it. Staff who had clearly more common sense and ethics questioned the manager, "If they got it, shouldn't we honor the originally posted price?" The manager refused. Staff member was very apologetic to us.
- PPpurpleroses purplerosesDec 30, 20253.0What you'd expect. Expensive
- JMJustin McCaveDec 28, 20255.0I recently visited Lowe’s to purchase Luxury Vinyl Plank (LVP) flooring and to explore carpet options, and I had a very positive experience. From the moment I arrived, the sales associates in the flooring department were friendly, approachable, and genuinely helpful. They took the time to answer my questions, explain the differences between various LVP styles, wear layers, and installation options, and helped me compare products without any pressure to upsell. While browsing carpet selections, the associates were equally knowledgeable and patient, offering useful guidance on materials, durability, and maintenance based on my needs. I appreciated how organized and well-stocked the flooring section was, which made it easy to view samples and visualize how the products would look in a home setting. Overall, Lowe’s provided excellent customer service and a smooth shopping experience. I would confidently recommend this location to anyone looking for quality flooring and helpful, professional assistance.
- JBJamz BanronDec 9, 20251.0I ordered 4 items, one of those items was delivered to my home and the others were shipped to a store across the country and then I was messaged to come pick them up. Wow Lowe's, your system is a train wreck. Your management really needs to get their act together. What a joke.
- MEMJ EashumDec 5, 20255.0Shout out to Amber and the appliance team being prompt, friendly, and helpful with our search for a fridge with very limited specifications! I heard how her team interacted with other customers and the courtesy was given to everyone.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Sterling, VA offer?
Lowe's offers a wide range of home improvement products including appliances, flooring, paint, tools, plumbing, garden equipment, and installation services such as appliance installation and flooring installation.
What are the store hours for Lowe's Home Improvement in Sterling, VA?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary, with the store closed on November 27, 2025 and December 25, 2025.
Does Lowe's in Sterling provide pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Sterling?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Online orders can be returned starting from your Order History online, and in-store returns are handled at the customer service desk.
Are there any nearby key and locksmith services close to Lowe's?
Yes, there are several nearby key and locksmith services including minuteKEY, Minute Key, and KeyMe Locksmiths, which can be convenient if you need locksmith assistance before or after shopping at Lowe's.
What dining options are available near Lowe's Home Improvement in Sterling?
Nearby dining options include Chick-fil-A, McDonald's, TCBY (frozen yogurt shop), and Raising Cane's, offering a variety of fast food and dessert options to enjoy during your visit.
Where can I shop for clothing and furniture near Lowe's in Sterling?
Dulles Town Crossing is a nearby shopping center offering women's clothing, while Men's Wearhouse is available for men's clothing needs. For furniture and lighting, Ethan Allen is also close by.
How can nearby financial services support my visit to Lowe's Home Improvement?
Nearby banks such as Bank of America and Capital One Bank offer ATM and financial services that can assist you with your purchase or payment needs when shopping at Lowe's.