Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Staunton, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,342 reviews
5 stars
754
4 stars
313
3 stars
125
2 stars
45
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, highlighting specific employees who went above and beyond.
Delivery Issues
Several reviews mentioned significant problems with delivery and installation services, including damaged items and lack of accountability from third-party installers.
Product Availability
Customers frequently reported issues with product availability and stock discrepancies, leading to frustration during shopping.
Checkout Experience
There were complaints about the self-checkout system being the only option available, which was particularly challenging for elderly customers.
Mixed Experiences
While some customers had positive experiences, others reported poor service and unhelpful staff, indicating inconsistency in service quality.
- CGcesar ignacio arreola garciaJan 2, 20265.0Muy bien
- SSsyxtoe70Dec 28, 20255.0Received great service tonight from multiple employees!
- BFBuckeye FranzDec 8, 20254.0Nice store - friendly employees
- YNYAZZ WIZZ StreetBeefs NOWNov 29, 20255.0I would like to share my recent experience with your store. The selection of items available was quite impressive, and I found exactly what I was looking for. The staff members were very helpful and provided excellent assistance throughout my visit. I appreciate the pleasant atmosphere and the overall efficiency of the shopping process. Thank you for a positive and productive shopping trip.
- MTMartha TobiasNov 7, 20254.0Went to pick up a Carbonmonoxide detector my daughter in NJ ordered for me and the process was very easy for both of us. Easy for her to find the nearest store here in Virginia and for me to run over to pick it up a few minutes later. The whole process was convenient and manageable being in different states.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Staunton, VA?
You can find appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hand tools, hardware, heating & cooling, home décor, kitchen items, lighting, lumber, paint, patio furniture, plumbing, storage, tools, washers & dryers, windows & doors, and more at Lowe's in Staunton.
What are the store hours for Lowe's Home Improvement in Staunton, VA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's in Staunton offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
Which payment methods are accepted at the Staunton Lowe's store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment options.
Who can I contact for customer service inquiries at Lowe's Staunton?
You can reach customer service at Lowe's Staunton via the main phone number +1 540-886-7874 or by email at customercare@lowes.com.
What brands does Lowe's Home Improvement in Staunton carry?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, Weber, and many others.
Are there any nearby hotels if I am traveling to Lowe's in Staunton?
Yes, the Clarion Pointe Staunton East and Quality Inn & Suites are nearby hotels where visitors can stay conveniently close to Lowe's.
Where can I exchange propane near Lowe's Home Improvement in Staunton?
Blue Rhino Propane Exchange is nearby for your propane exchange needs, making it easy to pick up propane while visiting Lowe's.
What other services are available near Lowe's if I need to get keys made or repaired?
Minute Key and KeyMe Locksmiths are nearby locksmith services that offer key making and repair near Lowe's in Staunton.
Can I grab a quick meal near Lowe's Home Improvement in Staunton?
Yes, fast food and restaurants such as Subway, Burger King, Firehouse Subs, and Dunkin' are located nearby for convenient dining options.