Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Stafford, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,174 reviews
5 stars
712
4 stars
252
3 stars
77
2 stars
27
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some employees received high praise for their helpfulness, while others were criticized for being unhelpful or unprofessional.
Product Quality
Concerns raised about the quality of products, particularly regarding carpet installation and appliance delivery.
Store Organization
Generally positive feedback on store cleanliness and organization, making it easy for customers to find items.
Checkout Experience
Frustration expressed over self-checkout only options and issues with cashiers not processing discounts correctly.
Delivery Issues
Multiple complaints about delivery problems, including incorrect items and poor communication regarding delivery schedules.
- BCBob Clark3 days ago4.0Very helpful finding the insulation ni needed.
- CCCH “CH”Oct 23, 20255.0Just visited Lowes. I was in the self checkout line. My cart was overflowing plus I had a couple of 84 inch shelf brackets. They were sliding out of my cart, hitting the floor. It was a bit chaotic! Mel- the employee overseeing the self check out was my hero! Mel didn't hesitate to help me wrangle the long brackets... PLUS was kind enough to scan in all my items and make sure I got out the door with the brackets firmly positioned in my cart!!! Thanks Mel, you are a gem!!!!
- JCJill CowsertOct 19, 20251.0After shopping and filling my cart with items that I can get elsewhere, the person at the self- checkout was less than helpful. He sent me to the long line at customer service to verify that the item I selected from the 50% off fall section was really 50% off. I was willing to walk over and show someone, but no, I was sent to customer service. I elected to purchase nothing from my cart and head to another store that can help me with fall decor, cleaning supplies, and entry way rugs. Do better Lowe’s! I tried to call and let the store manager know they have N area needing improvement and I was left on hold for 10 minutes. I guess they really aren’t interested in Improvement.
- EJEddie JavierOct 7, 20255.0Lily at customer service was great. She assisted me with exchanging a tool. Between answering customer phone calls and helping in person, this Lowe’s in Stafford should recognize her for her outstanding customer service.
- ACAmirah ClowersSep 24, 20251.0I am beyond disappointed with my experience. I had carpet installed by Lowe’s in August of last year and after spending over $3,000, the seam is already unraveling in less than a year. When I reached out to Lowe’s, I was told I’m “out of warranty” and to call Stair Master. Stair Master also refused to help. So now I’m stuck with terrible quality carpet that didn’t even last a year, no support from Lowe’s, and no accountability from the manufacturer. This is unacceptable. When customers spend thousands of dollars, they expect quality and at the very least, a company that stands behind their product. If you are considering carpet installation through Lowe’s, please think twice. The quality is poor, and once they’ve made the sale, they do not stand behind their product.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Stafford, VA?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Stafford, VA?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday and from 8:00 AM to 8:00 PM on Sunday. Holiday hours vary; for example, it's closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement in Stafford offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You will also receive email updates if your order status changes.
What are the payment options available at Lowe's Home Improvement in Stafford?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as forms of payment.
Are installation services available at Lowe's Home Improvement in Stafford?
Yes, Lowe's offers a variety of installation services such as appliances, blinds, cabinets, carpet, countertops, decks, doors, flooring, lighting, water heaters, windows, and more.
Are there recycling services at Lowe's in Stafford?
Yes, Lowe's provides recycling services for electronics, light bulbs, and batteries.
What nearby places can help with propane exchange near Lowe's Home Improvement in Stafford?
Blue Rhino Propane Exchange is located nearby and is a convenient option for customers needing propane services close to Lowe's.
Where can I find clothing stores near Lowe's Home Improvement in Stafford?
Nearby clothing stores include T.J.Maxx, Old Navy, and Mattress Firm which also offers furniture.
What dining options are available near Lowe's in Stafford?
Nearby dining options include Super Rico Stafford, Kabob Corner of Stafford, Firehouse Subs, and HoneyBaked Ham Company, all within close proximity for convenient meals before or after your visit to Lowe's.