Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a South Boston, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
882 reviews
5 stars
507
4 stars
207
3 stars
73
2 stars
28
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers received excellent service while others reported rudeness and lack of assistance.
Store Cleanliness
Generally noted as clean and well-organized, contributing positively to the shopping experience.
Product Availability
Frequent issues with inventory accuracy and product availability, leading to customer frustration.
Employee Helpfulness
While some employees were praised for being helpful and knowledgeable, many customers struggled to find assistance when needed.
Delivery Issues
Numerous complaints regarding delivery service, including incorrect orders and poor communication.
- APAndy PopeNov 17, 20254.0Make sure you know what you're looking for. Hard to find anyone to help you find items.
- SBSydney BNov 15, 20255.0Nothing but good things to say! Logan helped me make sure the batteries and charger I was getting for my saw were correct, price checked them to make sure I was getting the best deal, and carried my items to the checkout for me! 10/10 service by Logan!
- LRLinda RulliNov 8, 20252.0Not happy that I have to use self checkout while employees stand around on their phones!!!!
- PBPete BrownSep 30, 20251.0This is my home town store went in there today me and my wife looking for a toilet found where they where looked for help none to be found so we looked for a buggy for about 15 minutes got it finily got it on the cart then got to the lover doors we wanted looked for someone again once again no one to be found loaded them ourselves went to the tile setion look for more help none to be found went to check out 4 employees standing in a huddle talking went past not one asked could they help us so we went all the way from the 1st register and went all the way to contractor sales desk only one person working there go get my truck to get it loaded and just about had everything loaded when someone ask coud they help me .but i know why its like this its because your store is the only lumber place in this town so you dont have to give a dam. Will i can tell you i will drive alot futher for services.and we stated our shoping at around 415 in the afternoon. Im guessing lack of management i hope some other company comes to this little town and put you out of business.
- DKDylan KlipschSep 14, 20252.0Very disrespectful employees today. I’ve been here a few times, and today was just another level. The guy over electrical (aisle 13?) kept talking over me and assuming what I needed rather than listen to anything I was saying—David—I think was his name. Then other customer was asking an employee who was walking by for help. The employee stopped, looked at what the customer was asking about and just walked off. It was such bad customer service that the customer and I just stopped and stared at each other for a moment. Then at checkout, one of my items didn’t have a barcode on it, and when the employee tried to look up the item, she was selecting a random item that was double the cost. I had to go myself and grab another one off the shelf (which wouldn’t be a huge deal if she wasn’t just assuming that the item was another cost). Overall, it felt like I was an inconvenience when I needed help.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in South Boston, VA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, gardening equipment, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and many others.
What are the store hours for Lowe's Home Improvement in South Boston?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement in South Boston offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. You will also receive email updates about your order status.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's Home Improvement?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, windows, doors, HVAC, and many more to support your home improvement projects.
Where can I find propane exchange services near Lowe's Home Improvement in South Boston?
Blue Rhino Propane Exchange is nearby and provides propane exchange services conveniently located close to Lowe's.
Are there dining options close to Lowe's Home Improvement in South Boston?
Yes, nearby dining options include Bojangles', Applebee's Grill + Bar, Jersey Mike's Subs, and Pizza Hut, great for grabbing a meal before or after your shopping trip.
Where can customers get locksmith services near Lowe's store?
Minute Key and KeyMe Locksmiths are nearby and provide key and locksmith services that might be helpful if you need assistance during your visit.
Does Lowe's Home Improvement support any community or charitable associations?
Yes, Lowe's partners with associations like Habitat for Humanity, Boys & Girls Clubs of America, SkillsUSA, and the Lowe's Toolbox for Education to support local communities.