Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Salem, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,278 reviews
5 stars
730
4 stars
319
3 stars
105
2 stars
43
1 star
81
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers generally praised the staff for being friendly and helpful, with specific mentions of individual employees providing excellent service.
Customer Service Issues
Several reviews highlighted significant issues with customer service, particularly regarding management and the handling of pricing discrepancies and warranty claims.
Product Availability
The store is noted for having a wide selection of products, but some customers experienced difficulties finding assistance or locating items.
Delivery and Installation
Mixed feedback on delivery and installation services, with some customers reporting excellent experiences while others faced issues with delays and poor service.
Store Environment
The store is described as clean and well-organized, contributing to a generally positive shopping experience.
- BJBillie Jones-GreenNov 16, 20255.0This Lowes has a Super Staff. They are very friendly and helpful. I stopped in for some paint, but I didn't know where to start. That's when I met Skylar in the paint department. She was like an Angel😇 with a red vest on. I promise if there's a Lowe's in Heaven, Skylar will be the Manager😂. She got me right, and in professional and timely manner. Every Lowes needs a Skylar. Then I went to checkout and Celia was so friendly and helpful. I would go back to Salem Lowes every time I need something, just to get that same great Customer Service again.You can't find that type of Service these days. Thanks Ladies.
- BWBen WolferNov 16, 20253.0They usually don't have everything you are looking for and half the staff can't answer questions.
- RHRich HOct 17, 20251.0Not sure why anyone would shop at this store. I was at the store and attempted to purchase a can of paint that was a lowes.com "daily deal". Deal price was $1.50 less than register value. Requested that price. Confusion with cashier who called over the "head cashier" who refused to honor the lowes.com price and said I needed to order online and pickup. Noted I was at store and that was ridiculous! Asked to speak to a manager. She said she was a "manager". Then asked for her manager. She left and after five minutes of waiting and seeing no one, I walked out of the store. So, beware they apparently won't honor their own online pricing. Will be shopping at Home Depot in the future.
- KBKacey BrownOct 8, 20255.0Unfortunately, I took too long, didn't get the survey from the receipt done and my code expired. I wanted to take a moment to give a shout out to Raymond, from lumber. He was in the middle of doing another task but took the time to stop and assist me with my appliance purchase. He was very friendly and helpful. Signing up for a credit card was quick and easy. I have worked and shopped at several different Lowes. I like the staff, organization and set up of this store the most in Roanoke Valley. In appliance sales, I had gotten mixed feedback about the delivery service. My experience was excellent. They were very careful and efficient. I ordered multiple items at once, including a ladder. I was grateful and surprised that it was one delivery fee and came all together.
- HKHany KamalOct 6, 20255.0whatever you think of four, Constructions is there with New and the latest tools and latest answers for most constructions problems. People are friendly and stuff is very helpful.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Salem, VA offer?
Lowe's Home Improvement offers products including appliances, bathroom supplies, building materials, flooring, tools, outdoor furniture, gardening equipment, and more to support home improvement and DIY projects.
What are the operating hours of Lowe's Home Improvement in Salem, VA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on specific dates.
Does Lowe's in Salem provide delivery and in-store pickup options?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online. For in-store returns, bring proof of purchase to the customer service desk.
Are installation services available at Lowe's Salem store?
Yes, Lowe's offers various installation services including appliances, flooring, cabinetry, lighting, and roofing installation among others.
What nearby places can I visit around Lowe's Home Improvement in Salem?
Nearby places include Minute Key for key and locksmith services, Blue Rhino Propane Exchange for propane needs, and Salem Paving for contracting and therapy services, convenient for complementing your home improvement needs.
Are there restaurants close to Lowe's Home Improvement in Salem where customers can dine?
Yes, nearby dining options include Sonic for burgers, Moe's Southwest Grill for Mexican cuisine, and Zaxby's Chicken Fingers & Buffalo Wings for casual dining.
What nearby businesses can help with automotive and car care needs near Lowe's in Salem?
Nearby automotive services include Take 5 Oil Change, SpeeDee Oil Change & Auto Service, and O'Reilly Auto Parts for vehicle maintenance and supplies.