Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Ruckersville, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
385 Stoneridge Drive North, Ruckersville, VA
22968, United States
Hours
Reviews
4.2
892 reviews
5 stars
524
4 stars
208
3 stars
75
2 stars
24
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for rudeness and lack of knowledge.
Order Fulfillment
Frequent complaints about delays and issues with online orders and curbside pickup, leading to customer frustration.
Stock Availability
Customers reported inconsistent stock levels, with many items being out of stock or inventory discrepancies.
Store Cleanliness
Generally positive feedback on store cleanliness and organization, although some locations were noted as disorganized.
Product Pricing
Customers expressed concerns about high prices compared to competitors, particularly Home Depot.
- BRBryan RichtersJan 5, 20261.0It is ridiculous to go to a chain home improvement store for materials needed for an important project only to find that they don’t have them in stock. How many times do I have to visit and be told, “I’m sorry, we don’t have this,” when the website clearly shows it as available? I have to send my wife to get things because we don’t have anyone to watch our kids, leaving me free to continue fixing things around the house. She goes to the Lowe’s in Ruckersville, sits in an aisle with two screaming kids, and waits for an employee—often for 30 minutes or more—with no one in sight. It is a gross understatement to say I am appalled by how Lowe’s treats its customers. The inconsistency between online inventory and in-store availability, combined with the complete lack of staff support, makes the experience infuriating and unacceptable. Also I called corporate and they said “your complaint will be documented”.
- JJJDec 21, 20251.0I ordered materials hours in advance for curbside pickup at Lowe’s Home Improvement because I was short on time today. Four hours later, I called to check status. Lowe’s AI phone system explicitly said my order was ready and instructed me to park in curbside pickup and wait for the items to be brought out. I waited 30 minutes in curbside with no one coming out. I finally went inside, only to be told they hadn’t even started pulling the order yet, and that it would be another hour to pull what amounted to about 10 minutes worth of materials. At that point, I left—after wasting about an hour and a half of my limited time. To make it worse, an employee later called and told me this was somehow my fault for trusting the AI system Lowe’s uses. That is unacceptable. If your systems say an order is ready when it clearly isn’t, and customers are blamed for believing the information Lowe’s provides, then curbside pickup is meaningless. Experiences like this are exactly why Lowe’s is losing customers.
- KLKaitlynn LloydNov 11, 20251.0I absolutely hate this store. The stock is NEVER updated. You check online, drive down there, the shelf is empty. Finally find someone to help you and they confirm it's in stock. Long searches you end up with nothing. Its disappointing when every project ends with having to order something online and wait. This store is useless.
- MTMaher TayaraNov 6, 20255.0Another good store to shop at...
- MWMike WalkerOct 23, 20255.0During my recent visit to Lowe’s for an appliance pick up, Amanda in customer service was very helpful in making this an easy task. Thanks, Amanda. Great customer service still exist!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Ruckersville, VA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, lighting, outdoor equipment, and garden supplies. Services include appliance installation, flooring installation, door installation, and more.
What are the store hours for Lowe's Home Improvement in Ruckersville, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and some days with reduced hours.
Does Lowe's Home Improvement in Ruckersville provide delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also notify you of any order status changes.
What payment methods are accepted at Lowe's Home Improvement in Ruckersville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your order history. In-store returns require proof of purchase at the customer service desk.
Are there any nearby dining options if I visit Lowe's Home Improvement in Ruckersville?
Yes, nearby dining options include Domino's pizza restaurant, The Wolf's Fixins Barbecue, Starbucks coffee shop, and El Jaripeo Mexican restaurant. You can enjoy a meal or coffee before or after shopping.
What nearby services might be helpful when visiting Lowe's Home Improvement?
Nearby services include Minute Key for locksmith needs, Blue Rhino Propane Exchange for propane supplies, and Western Union for money transfer services, providing convenience during your visit.
Are there any retail or specialty shops near Lowe's in Ruckersville?
Yes, nearby retail options include Mattress Firm for furniture and mattresses, Gateway Antique Center and Lost History Antiques & Collectibles for antiques, and Dollar Tree for discount shopping.
Does Lowe's Home Improvement in Ruckersville offer language support for customers?
Lowe's staff primarily speak English and Spanish, with in-store translation services available for other languages to assist customers.