Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Ruckersville, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
385 Stoneridge Drive North, Ruckersville, VA
22968, United States
Hours
Reviews
4.3
890 reviews
5 stars
525
4 stars
208
3 stars
74
2 stars
24
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Product Availability
Customers expressed frustration with stock issues, including items being out of stock or mismanaged inventory.
Store Cleanliness
The store is generally noted as clean and well-organized, contributing positively to the shopping experience.
Delivery Issues
Several reviews highlighted significant problems with delivery logistics, including missed deliveries and poor communication.
Helpful Staff
Many customers appreciated the friendly and knowledgeable staff, particularly in the Ruckersville location.
- KLKaitlynn LloydNov 11, 20251.0I absolutely hate this store. The stock is NEVER updated. You check online, drive down there, the shelf is empty. Finally find someone to help you and they confirm it's in stock. Long searches you end up with nothing. Its disappointing when every project ends with having to order something online and wait. This store is useless.
- MTMaher TayaraNov 6, 20255.0Another good store to shop at...
- MWMike WalkerOct 23, 20255.0During my recent visit to Lowe’s for an appliance pick up, Amanda in customer service was very helpful in making this an easy task. Thanks, Amanda. Great customer service still exist!
- JPJosh PhillipsSep 25, 20251.0Don't get anything delivered same day from this location! If the "3rd party" delivery person doesn't deliver to the requested location the assistant manager here straight up tell you that's not their problem because you chose same day delivery. Even though you pay Lowe's directly and they chose to "sub contract" the delivery it's not their problem, the snooty attitude having assistant manager lady up front will gladly tell you to kick rocks! Whoever promoted that person is a real smart one....do better Lowe's
- VRV.A. ReviewerSep 20, 20251.0Absolutely terrible service. Brought my kid to a building activity where the kids get kits and parents help them build toys. I arrived 15 minutes after it started for the day. I watched as two employees argued, one upset she had to help the other employee set it up. To help it get set up quicker, another parent helped an employee build tables out of buckets and wooden sheets. When it came time to check in, the staff couldn’t locate any of the guests who registered for it… My wife and I picked out some flooring for our home. The one we picked was on display. We placed our order and they came out to measure. The individual who measured didn’t measure under the dishwasher. He told us when he finished. When we explained we wanted new flooring under the dishwasher. He said they won’t do that. From the time we picked out our flooring, until we cancelled the order, it was a nightmare. First we were told that the flooring isn’t in stock. We were advised, heavily, and multiple times through phone calls and emails, to go pick new flooring. We did. But by the time we did (a week or two later), the flooring we had originally picked was in stock. We were then told that it would be a while before it was shipped to us. We were later told the installers wouldn’t be able to install it. During this process, to get a better deal, we applied for a Lowes credit card. Learning that the installation date would be two months after we originally picked out our flooring, we cancelled the order. We’ll be using Home Depot to do the job. Very disappointing in the service here, both in person, on the phone, and email. Terrible logistics for order completion. We were overwhelmed with phone calls before the ordering and had to call constantly after we ordered, which shows their priority: money, not the customer.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Ruckersville, VA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, lighting, outdoor equipment, and garden supplies. Services include appliance installation, flooring installation, door installation, and more.
What are the store hours for Lowe's Home Improvement in Ruckersville, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and some days with reduced hours.
Does Lowe's Home Improvement in Ruckersville provide delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also notify you of any order status changes.
What payment methods are accepted at Lowe's Home Improvement in Ruckersville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your order history. In-store returns require proof of purchase at the customer service desk.
Are there any nearby dining options if I visit Lowe's Home Improvement in Ruckersville?
Yes, nearby dining options include Domino's pizza restaurant, The Wolf's Fixins Barbecue, Starbucks coffee shop, and El Jaripeo Mexican restaurant. You can enjoy a meal or coffee before or after shopping.
What nearby services might be helpful when visiting Lowe's Home Improvement?
Nearby services include Minute Key for locksmith needs, Blue Rhino Propane Exchange for propane supplies, and Western Union for money transfer services, providing convenience during your visit.
Are there any retail or specialty shops near Lowe's in Ruckersville?
Yes, nearby retail options include Mattress Firm for furniture and mattresses, Gateway Antique Center and Lost History Antiques & Collectibles for antiques, and Dollar Tree for discount shopping.
Does Lowe's Home Improvement in Ruckersville offer language support for customers?
Lowe's staff primarily speak English and Spanish, with in-store translation services available for other languages to assist customers.