Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Rocky Mount, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
800 Old Franklin Turnpike, Rocky Mount, VA
24151, United States
Hours
Reviews
4.1
1,114 reviews
5 stars
596
4 stars
272
3 stars
96
2 stars
37
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were reported as rude or unhelpful.
Store Cleanliness
The store is generally noted for being clean and well-organized, although some customers reported issues with product availability and disarray.
Staff Training
There are concerns about staff training and knowledge, with several reviews mentioning that employees often lack the necessary expertise to assist customers effectively.
Delivery Issues
Numerous complaints were made regarding delivery services, including damaged items and poor communication about delivery schedules.
Product Availability
While many customers found the store stocked with necessary items, others expressed frustration over the lack of specific products and issues with online inventory accuracy.
- AHA HawnNov 2, 20253.0Sunday 11/2. Many indoor plants were extremely thirsty. They had one of those little misters sitting on an unattended watering cart. I used what little was left in the mister on the on a tiny dry fern. I went out to garden center to alert employees. There were 3 standing around the register complaining (one on break). I was the only customer in sight, so I walked around for a few minutes waiting for them to finish their conversation, because I didn't want to interrupt. After several minutes, I went to interrupt. I was told the staff who maintains the houseplants was off on Sundays, & the outdoor garden staff are "not allowed" to water indoor plants because they flooded it once. Other than them standing around complaining, they really didn't seem like incompetent staff... it doesnt make sense that they were "not allowed" to use a mister to save the plants, at the very least. That's quite ridiculous. There are going to be many neglected plants put out to discount when the houseplant staff returns.
- AUAshley UnderwoodOct 1, 20255.0excellent service and clean store every single time I visit here.
- SPSeemran PatelSep 5, 20255.0Lowe’s is great but Keona is truly the QUEEN of the Lowe’s Garden Center !! She doesn’t just work there; she brings it to life with her vibrant energy, kindness, and expertise. Honestly, she’s the reason I started visiting every day for plants, every time I walked in, she made the experience fun, welcoming, and inspiring. Her energy is unmatched. She has this incredible ability to make every customer feel special. No one else does it quite like her. I genuinely miss seeing Keona at Lowe’s; it just doesn’t feel the same without her around. She’s helped me more than any other employee ever has. She offered me the best advice, took the time to explain what would thrive in my garden, and made sure I left feeling confident. Once, she even drove to my garden after work, walked through it with me, pointed out what colors I was missing, and because of her, I went back and bought even more plants. She even watered the ones I brought home from Lowe’s!… she does these kind acts bc she cares truly even if she’s not paid for it! She’s just too good at what she does. She’s rare, her energy is a need in every business. As a garden center employee, why is she putting in so much effort to boost sales? I literally returned and bought thousands of plants thanks to her guidance. That’s how exceptional she is. Keona isn’t just great at her job, she’s the reason people keep coming back to Lowe’s. She’s going to be a big boss someday!
- NRNancy RobertsonAug 12, 20251.0Associates are rude ask girl at return desk if she could ring me up she said can't you see im on phone and I don't like self serve check outs
- LNLoren NewmanAug 9, 20255.0I was pleasantly surprised by the number of employees offering assistance. Everyone was friendly and happy to be there.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Rocky Mount, VA offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more for DIY and professional needs.
What are the operating hours of Lowe's Home Improvement in Rocky Mount?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so it's best to check in advance.
Does Lowe's Home Improvement in Rocky Mount offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or by logging in to your MyLowe's account, where you'll also receive email updates on any changes.
What payment options are accepted at Lowe's Home Improvement in Rocky Mount?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Are installation services available at this Lowe's Home Improvement location?
Yes, Lowe's offers a variety of installation services including appliances, flooring, doors, windows, blinds, roofing, and more to assist with your home improvement projects.
What nearby healthcare facilities are close to Lowe's Home Improvement in Rocky Mount?
Nearby healthcare options include Carilion Clinic Family Medicine, Dr. Elias Sanie DDS, Fallon S. Hayes, James A. Maxey, and Rocky Mount Family Dentistry, providing convenient medical and dental care options.
Where can I find nearby financial services near Lowe's Home Improvement?
First Bank and Trust Company - Loan Production Office and Farm Credit of the Virginias are nearby financial service providers for your banking and loan needs.
What nearby mobile phone stores can I visit after shopping at Lowe's?
Verizon and Cellular Sales are close by for any mobile phone or electronics needs you may have after visiting Lowe's.
How can nearby businesses like Minute Key be useful when I shop at Lowe's Home Improvement?
Minute Key, a key and locksmith service located nearby, offers convenient access to key duplication or lock services, which can be helpful if you need them while working on home improvement projects from Lowe's.