Lowe’s in Rocky Mount, VA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being rude or unhelpful.
Product Availability
Customers frequently noted that the store has a good selection of items, but there are complaints about missing stock and issues with online orders not matching in-store availability.
Store Cleanliness
The store is generally reported as clean and well-organized, although some customers mentioned issues with product condition and maintenance.
Staff Training
There are concerns about staff training and knowledge, with some employees being described as unhelpful or lacking expertise in their departments.
NE
Nancy Evans
Dec 20, 2025
5.0
They had my treasure I was looking for. A well liked ceiling fan
MN
Marilyn Nichols
Dec 13, 2025
5.0
Always have what I'm looking for
JK
James “Jim” Keith
Dec 11, 2025
5.0
As expected
GC
George Conklin
Dec 2, 2025
3.0
It's hit or miss with getting help at Martinsville Lowes, some employees smell like weed and don't know where anything is. LOWES need to train better.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Rocky Mount, VA offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more for DIY and professional needs.
What are the operating hours of Lowe's Home Improvement in Rocky Mount?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so it's best to check in advance.
Does Lowe's Home Improvement in Rocky Mount offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or by logging in to your MyLowe's account, where you'll also receive email updates on any changes.
What payment options are accepted at Lowe's Home Improvement in Rocky Mount?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Are installation services available at this Lowe's Home Improvement location?
Yes, Lowe's offers a variety of installation services including appliances, flooring, doors, windows, blinds, roofing, and more to assist with your home improvement projects.
What nearby healthcare facilities are close to Lowe's Home Improvement in Rocky Mount?
Nearby healthcare options include Carilion Clinic Family Medicine, Dr. Elias Sanie DDS, Fallon S. Hayes, James A. Maxey, and Rocky Mount Family Dentistry, providing convenient medical and dental care options.
Where can I find nearby financial services near Lowe's Home Improvement?
First Bank and Trust Company - Loan Production Office and Farm Credit of the Virginias are nearby financial service providers for your banking and loan needs.
What nearby mobile phone stores can I visit after shopping at Lowe's?
Verizon and Cellular Sales are close by for any mobile phone or electronics needs you may have after visiting Lowe's.
How can nearby businesses like Minute Key be useful when I shop at Lowe's Home Improvement?
Minute Key, a key and locksmith service located nearby, offers convenient access to key duplication or lock services, which can be helpful if you need them while working on home improvement projects from Lowe's.