Lowe's Home Improvement

Reviews

• DH

  David Harris

  6 days ago
  1.0
  Bought lumber, was given same day delivery. That was a joke. The so called delivery is a door dash for construction supplies. I was told I was getting my supplies that day, after 8 pm I got an email saying my delivery date was changed to the next day between 8 am - 8 pm. So now that's 2 days I'm out from completing my project. I called the store 4 times before an actual person answered, just for them to pass the buck of to the 3rd party delivery agency. Come on Lowes, those folks represent your business, don't pass the buck and point fingers. Plain laziness. Just go to Home Depot at least they answer their phones. I hate to even leave one star with the amount of money I am now out for waiting on a delivery by the "door dash" of construction supplies, but the website won't let me post this review unless at least one star is clicked. Absolutely ridiculous. UPDATE........ 4days later, I am STILL waiting on the same day delivery order I placed 4 days ago. Apparently the "door dash of construction supplies" is having a hard time finding someone to deliver the products. Awesome.
• JP

  James Palmieri

  Mar 11, 2026
  5.0
  Always helpful staff. Their respect for those who have served is what keeps me going there rather than someplace else.
• CM

  Cameron McElwee

  Mar 5, 2026
  5.0
  This five star review comes as resolution to a horrible experience at the Rocky Mount Lowe’s. Several weeks ago I had a tremendously disappointing experience inside of the store, not on behalf of the Employees, but on behalf of corporate policies getting in the way of customer fairness. I just so happen to be there on a day that a regional manager was in store, and I ended up speaking with her about the problems I experienced. I assumed that was the end of it. A week later I was contacted by a manager from the Rocky Mount location who listened to what I had to say and asked how they could retain my business. There were a few back-and-forth, but I Eventually landed in the hands of Amber, who was absolutely amazing. Amber immediately recognized the situation, and was equipped and ready to come to resolution immediately. The process was long, and it sometimes quite frustrating, but in the end I was placed into the hands of a customer service representative that genuinely cares about customer service and experience. Lowe’s certainly retained my business, and they did so by acknowledging that they could have done better, listening to me air out my frustration with the entire situation, and then making sure they went above and beyond To find a resolution with me as a customer. Hard to find that these days, especially in a corporation. A shout out to Amber, well done, I hope your regionals read this.
• LH

  Latrivia Hopkins

  Feb 28, 2026
  1.0
  Poor customer service, The old lady in appliances today had a terrible attitude and didn’t want to be at her job today!! I rather not shop at the Lowe’s in Rocky Mount they should close!
• DR

  Dirt Road

  Feb 9, 2026
  5.0
  I had to return an item and the employee at the help desk was very kind when dealing with my particular situation. When the manager came worked with me, he was more than fair and had a good customer-first attitude.

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