This profile is uncertified and using publicly sourced data
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Business Details
About
Hot Tub StoreSauna StoreSwimming Pool Contractor
Serving southwest Virginia since 1984, Water by Design has grown to be a premier Hot Spring Spas & Caldera Spas dealer through service and integrity. Water by Design is a family owned and operated business that still believes in old fashioned customer care. Our customers tell us we are a breath of fresh air.
In addition to our wonderful line of Hot Spring and Caldera Hot tubs, we also offer an affordable Plug’n’Play Spa: Freeflow Spas and a complete line of Endless Pools. Also a wide selection of Custom Saunas, Spa Parts, Water Care, and Accessories for all of our products.
Location
Hours
Monday10:00 AM - 6:00 PM
Tuesday10:00 AM - 6:00 PM
Wednesday10:00 AM - 6:00 PM
Thursday10:00 AM - 6:00 PM
Friday10:00 AM - 6:00 PM
Saturday10:00 AM - 3:00 PM
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.