Brand Certified
Lowe's Home Improvement
4.2(2337 reviews)
Certified by Lowe's Home Improvement • Apr 05, 2026
Business Details
5040 Rutgers Street., NW, Roanoke, VA
24012, United States
Certified by Lowe's Home Improvement • Apr 05, 2026
(540) 366-3838
Certified by Lowe's Home Improvement • Apr 05, 2026
https://www.lowes.com/store/VA-Roanoke/0419
Certified by Lowe's Home Improvement • Apr 05, 2026
About
Certified by Lowe's Home Improvement • Apr 05, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Roanoke, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 05, 2026
Hours
Certified by Lowe's Home Improvement • Apr 05, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.2
2,337 reviews
5 stars
1,254
4 stars
599
3 stars
233
2 stars
85
1 star
166
- TKthomas karethApr 4, 20261.0I’ll never go to this store again. I ordered an item online and received a text that I could pick it up at a locker, but when I got there the item wasn’t there. Nowhere in the store did they have the item I ordered. One employee was very rude and tried to blame me, but another employee was very nice and helpful. I had to get the item at Home Depot instead.
- PCPatrick ClimerMar 30, 20265.0Salesperson easy to find. Knowledgeable.
- MPM PMar 25, 20265.0Lisa has helped me so much with ordering and delivery. I am not so good at building things but she has taken the time my past 2 visits to go threw all my needs and help me figure out the best wood and material to get the job done. She really is so great and saved me so much time and headache. Thank you Lowes and thank you Miss Lisa
- ADAmber DavisMar 10, 20263.0Good luck finding help
- KGKarl GarstMar 6, 20261.0On 2/25/26 bought a maytag washing machine and 1st run it took over hour half to wash small load. At end of cycle machine ran over and lid lock was extremely hard to open. I called for plumber in to check lines on 3/6/26 was fastest time i xould get him here. Plumber fix sewer line and preceded to use washer machine for the second time and that load took 1 and have hour and again hood lock was extremely hard to open. Ran 2rd wash andwashing machine took 2 hours for this load and hood lock refuses to open at all . I paid 840.29 for a defective machine and Lowe's refuses to give me a refund or store credit. Lowe's stated I only had 24 hours on any appliances. DO NOT BUY FROM LOWE'S THEY DONT HONOR WARRANTIES.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Roanoke, VA?
You can find hardware, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Roanoke, VA.
What are the operating hours for Lowe's Home Improvement in Roanoke?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours noted.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I find a product online at Lowe's?
You can search by keyword, Lowe’s item number, brand, or manufacturer’s model number, or browse by department to explore their selection.
What payment options does Lowe's in Roanoke accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What installation services are available at Lowe's Home Improvement?
Lowe's offers a wide range of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decking, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, siding, sinks & faucets, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers & dryers, water filters, windows, roofing, fences, and flooring.
What should I do if my order from Lowe's is ready for pickup?
You will receive an email with pickup instructions and store location when your order is ready. Bring your order confirmation or number along with a photo ID to the designated pickup area during store hours.
What nearby dining options are available around Lowe's Home Improvement?
Nearby dining options include Sonic Drive-In, known for burgers and fast food, and Firehouse Subs, a sandwich shop and delicatessen. Customers can enjoy a meal before or after shopping at Lowe's.
Are there any nearby services to help with key and locksmith needs near Lowe's Home Improvement?
Yes, nearby services include KeyMe Locksmiths and Minute Key, which can assist with key copying and locksmith needs conveniently close to Lowe's.
What nearby places can I visit for car care when shopping at Lowe's?
Ultimate Shine Car Wash offers car wash and auto detailing services near Lowe's, making it easy to take care of your vehicle while completing your home improvement shopping.
Brand Certified Facts from Lowe's Home Improvement
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Certified April 05, 2026Yext Knowledge Graph
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