Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Roanoke, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,540 reviews
5 stars
808
4 stars
372
3 stars
148
2 stars
49
1 star
163
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff and rude interactions.
Product Availability
Customers noted that while the store often has a wide selection, there are frequent issues with stock levels and product availability.
Delivery Issues
Numerous complaints were made regarding the third-party delivery service, highlighting unprofessional behavior and failure to fulfill delivery promises.
Staff Knowledge
Feedback indicated that staff knowledge varies significantly, with some employees providing excellent assistance while others were inexperienced or unhelpful.
Store Environment
The store environment received mixed reviews, with some customers enjoying the layout and selection, while others found it unorganized and difficult to navigate.
- RCrobert clark4 days ago5.0Very clean and well stocked store. Friendly and helpful employees.
- LCLeks Charles6 days ago3.0decent place whenever the employees know what to look for
- SHStan HodgdonNov 10, 20253.0Good selection, poor service. I had to wait over a half hour for someone to unlock merchandise
- SGSuper serious guyNov 5, 20254.0Had a messed up odor, after speaking with multiple representatives. None of them were helpful or even close to being as helpful as Travis. Appreciate your help
- LWLisa WidenerNov 1, 20251.0Purchased a new washer and paid for delivery and removal of old broken washer, when they arrived to deliver, they were refusing to remove the old washer because there were some residual Gain beads still inside. NOT alot a FEW. Can you say LAZY? My husband, who, mind you, has Parkinson's, had to go up and down the stairs with a vacuum to get them out because I was working. I will start shopping at HOME DEPOT RIGHT ACROSS THE STREET!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Roanoke, VA?
You can find a variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Roanoke, VA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some days closed or reduced hours.
Does Lowe's in Roanoke offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for their customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided if your order status changes.
What brands does Lowe's in Roanoke, VA carry?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Kohler, Weber, and many more.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Where is Lowe's Home Improvement located in Roanoke, VA?
Lowe's is located at 4224 Valley Avenue, Roanoke, VA 24018.
What are the nearby places of interest around Lowe's Home Improvement in Roanoke?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and Rent-A-Space for storage solutions.
Can I grab a coffee near Lowe's Home Improvement in Roanoke?
Yes, there are Starbucks locations near Lowe's where you can enjoy coffee before or after your visit.
Are there dining options close to Lowe's Home Improvement in Roanoke?
You can find dining options nearby such as Frank's Pizza & Subs for Italian and pizza, Taco Bell for fast Mexican food, and Ivy Rehab Physical Therapy which also includes a pizza restaurant.