Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Roanoke, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,227 reviews
5 stars
1,183
4 stars
589
3 stars
226
2 stars
80
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff helpfulness; some employees are praised for going above and beyond, while others are reported as rude or unhelpful.
Product Availability
Generally, customers find a wide variety of items available, but there are complaints about inventory control and out-of-stock items.
Store Cleanliness
The store is often noted for being clean and well-organized, although some customers reported issues with restroom cleanliness.
Checkout Experience
Customers expressed frustration with the checkout process, particularly with self-checkout and issues related to discounts and pricing.
Employee Knowledge
While some employees are recognized for their knowledge and assistance, others are criticized for lacking product knowledge and not providing adequate help.
- DBDonna Brown3 days ago5.0Household otems
- WGWanda GravesNov 9, 20251.0Oh how I wish I could give a less than one. Asking for help is an exercise in futility. Want to return something you bought online? Good luck. These people will put you through heck and gone and in the end, you're still the loser. They absolutely do not care. WORST WORST AWFUL. My experience was , as it usually is at Lowe's, horrible. I surely do not understand how they have a 4.0 rating when all the reviews are so awful. Opinion: maybe they rate themselves to counteract the negativity. Just a thought
- JCJoseph CaroNov 8, 20255.0Tyler in paint was fantastic
- WMWanda MartiNov 5, 20255.0Found what we needed
- THTonny HOct 31, 20255.0It's a really great business, they have good service and the quality is the best.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Roanoke, VA?
You can find hardware, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Roanoke, VA.
What are the operating hours for Lowe's Home Improvement in Roanoke?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours noted.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I find a product online at Lowe's?
You can search by keyword, Lowe’s item number, brand, or manufacturer’s model number, or browse by department to explore their selection.
What payment options does Lowe's in Roanoke accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What installation services are available at Lowe's Home Improvement?
Lowe's offers a wide range of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decking, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, siding, sinks & faucets, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers & dryers, water filters, windows, roofing, fences, and flooring.
What should I do if my order from Lowe's is ready for pickup?
You will receive an email with pickup instructions and store location when your order is ready. Bring your order confirmation or number along with a photo ID to the designated pickup area during store hours.
What nearby dining options are available around Lowe's Home Improvement?
Nearby dining options include Sonic Drive-In, known for burgers and fast food, and Firehouse Subs, a sandwich shop and delicatessen. Customers can enjoy a meal before or after shopping at Lowe's.
Are there any nearby services to help with key and locksmith needs near Lowe's Home Improvement?
Yes, nearby services include KeyMe Locksmiths and Minute Key, which can assist with key copying and locksmith needs conveniently close to Lowe's.
What nearby places can I visit for car care when shopping at Lowe's?
Ultimate Shine Car Wash offers car wash and auto detailing services near Lowe's, making it easy to take care of your vehicle while completing your home improvement shopping.