Lowe's Home Improvement

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Visit the customer service desk in store to apply for a tax-exempt account.

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Lowe's offers a wide range of products including hardware, tools, paint, appliances, flooring, outdoor and gardening equipment, and more. Services include installation for appliances, flooring, lighting, and home accessibility among others.

The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary with some days closed or reduced hours.

Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.

You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.

Most items can be returned within 90 days. Online purchases can be returned via the Order History section on their website, and in-store returns require proof of purchase at the customer service desk.

Yes, Lowe's supports initiatives such as Lowe's Toolbox for Education, SkillsUSA, Boys & Girls Clubs of America, Habitat for Humanity, and Keep America Beautiful among others.

Nearby dining options include Taqueria Morelos, a Mexican restaurant and food truck, as well as Pizza Nostra RVA, which offers pizza and food delivery services, and Four Brothers Bistro And Grill serving comfort food.

Nearby gas stations like Sunoco and bp allow for convenient fueling during visits. Additionally, nearby locksmith Minute Key can assist with key services, making your visit to Lowe's more convenient.

Customers can explore nearby venues such as Radio One and Richmond Indie Radio for broadcasting media experiences, WRIR radio station, and The Camel music venue and bar, enhancing their visit to the area.