Lowe's Home Improvement

Reviews

• RA

  RODRIGO VENTURA ANDRADE

  5 days ago
  5.0
  The best place for those looking for quality and efficiency, educated employees and always ready to help
• GM

  greg mcleod

  Mar 27, 2026
  1.0
  I returned a window ac unit that was obviously damaged before purchasing. Had the misfortune of dealing with Toni who stated that it was impossible for the unit to have been damaged prior to purchasing and accused me of damaging the unit in a roundabout way. The return was made but not without a lot of negative attitude on her part. I wonder how many more times her name comes up in these less than favorable reviews before this corporation gets the picture? Seems like a good chunk of the problem with the store is based right at the return counter.
• GG

  Guy

  Mar 22, 2026
  1.0
  Do not come here on the weekends if you need help. The customer service is incredibly poor—staff appear disengaged, unhelpful, and unwilling to assist with even basic requests. One person literally kept walking away from me as he was answering my question, with the incorrect answer.
• RD

  Ryan Duphorn

  Mar 20, 2026
  5.0
  I’m a local contractor who deals with every Lowes in and around the city depending on our project location and this is by far the best one I’ve worked with. Friendly helpful employees and the pro team here are top notch
• DS

  Debbie Slater

  Mar 6, 2026
  1.0
  We wanted to return a night light we had purchased 6 days before that quit working. We had the receipt but not original package. We were told because we did not have original package, they could not take it back. We asked for a manager, she repeated the same thing. Neither employee even looked at receipt, stating they needed original package. Pointing to return policy, stating that is their policy. We read the policy,and told them that is not what it said. She told us to read the first line again, that is what it said. We read it outloud to her. It says you need receipt not original package. To which she responded, well it use to say that, that's our policy. She said we could go on line and look at corporate policy and see for ourselves. We went home and indeed looked it up. It said the same thing the store policy did. We called corporate and they confirmed the same. They called the store and that same person was dishonest and said that we had purchased a multiple pack and was trying to return just one. She never even looked at the receipt, which clearly showed item number . Corporate looked up item and verified it was one item to us. Corporate stated they would send dispute to store manager. At this point we are not sure if store manager would receive it, or if it would be intercepted by return manager. We called store to speak to store manager, unfortunately we got the person at the return desk, who was very rude and stated the store manager was not available, then stated he was not there at all. Totally frustrated my husband went up there so he could get the store manager's name off the wall.At that time an employee asked if he needed help , he said he wanted to talk to store manager. He was told the manager's were all in there usual Monday afternoon meeting. My husband said he would wait. The employee very politely asked what was wrong. My husband explained everything to her. She took down all his info. and a picture of receipt and said she would see that store manager got it. It has been 4 days and we have heard nothing. We disputed the charge with credit card service and got credited back to our account. The product was faulty in less than a week. Customer service and management at this store obviously could care less. We have been loyal Lowe's customers for years, but not anymore. Amazon works just fine for day to day products. Home Depot will now be our lumber and appliance store.

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