Brand Certified
Lowe's Home Improvement
4.1(2247 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
1640 West Broad Street, Richmond, VA
23220, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(804) 219-0640
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/VA-Richmond/1037
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Richmond, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.1
2,247 reviews
5 stars
1,198
4 stars
541
3 stars
237
2 stars
79
1 star
192
- RGRaul GutierrezMar 10, 20265.0Employees friendly and helpfull
- JBJill Kristin BerkanaFeb 23, 20265.0They have a big heart for their cat.
- ABAllison BFeb 22, 20265.0Clean store, friendly staff, and overall a wonderful experience! They have DIY kits for kids once a month, and while they can be difficult, the staff were engaged and supportive. Bonus points for the store cat, Francine.
- EHEve HFeb 5, 20264.0Was able to find what I needed, fairly easy, & it was cheaper than other local hardware stores! 🤯
- WWWolfnotsheepFeb 1, 20261.0I have purchased a wash machine which was supposed to be delivered at a specific date. Do through the machine being damaged they had to come back out the next day for a redelivery off a new machine. I have lost a second day of work and they offered me a compensation off only fifty dollars. I would think if you lose a day's full of work they would at least accommodate with a little more at least something that I can work with. They not even meeting you halfway.In addition, they only give you a lowe's gift card. I have purchased many appliances over the years from Lowe's in the past. But this will from now on, no longer be the case.I will purchase my appliances from somewhere else. It's not only about the money.It is also about owning up to their mistakes and respect to the customer. I am very disappointed and they have lost a good customer. In addition to this, it is extremely difficult to communicate with the delivery personnel if they do not speak fluent english. The first day, I had two people attempting to deliver with limited english and the second day another two with the same issue being forced to use google translate. This is unacceptable.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Richmond, VA offer?
Lowe's offers a wide range of products including hardware, tools, paint, appliances, flooring, outdoor and gardening equipment, and more. Services include installation for appliances, flooring, lighting, and home accessibility among others.
What are the store hours for Lowe's Home Improvement in Richmond, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary with some days closed or reduced hours.
Does Lowe's in Richmond offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Richmond?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Can I return or exchange items at Lowe's in Richmond, VA?
Most items can be returned within 90 days. Online purchases can be returned via the Order History section on their website, and in-store returns require proof of purchase at the customer service desk.
Are there any special community associations or initiatives supported by Lowe's?
Yes, Lowe's supports initiatives such as Lowe's Toolbox for Education, SkillsUSA, Boys & Girls Clubs of America, Habitat for Humanity, and Keep America Beautiful among others.
Which nearby dining options are available near Lowe's Home Improvement in Richmond?
Nearby dining options include Taqueria Morelos, a Mexican restaurant and food truck, as well as Pizza Nostra RVA, which offers pizza and food delivery services, and Four Brothers Bistro And Grill serving comfort food.
How can nearby transportation and services help customers visiting Lowe's in Richmond?
Nearby gas stations like Sunoco and bp allow for convenient fueling during visits. Additionally, nearby locksmith Minute Key can assist with key services, making your visit to Lowe's more convenient.
What nearby local entertainment or community venues can customers explore when visiting Lowe's in Richmond?
Customers can explore nearby venues such as Radio One and Richmond Indie Radio for broadcasting media experiences, WRIR radio station, and The Camel music venue and bar, enhancing their visit to the area.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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