Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Richmond, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,084 reviews
5 stars
1,095
4 stars
516
3 stars
228
2 stars
76
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Inconsistent Experiences
While some reviews highlighted excellent service, others reported poor customer service and a lack of available staff when needed.
Product Quality Issues
Several customers expressed dissatisfaction with product quality and issues with returns, particularly regarding appliances and tools.
Store Environment
The store was noted for being clean and well-organized, but some customers mentioned concerns about the presence of pets and the overall atmosphere.
Pricing and Selection
Customers appreciated the variety of products and competitive pricing, although some felt prices were high compared to competitors.
- RCRona Crandall4 days ago1.0Used to take military id in store for discount and was stopped saying that they don’t do in person verification and we need to go through the id website. Uploaded the information to the id website successfully. Go in store today to buy tools for my husband with his discount. Left my wallet bc I have apple pay and already did the online id verification. Well turns out you still have to bring it with you to scan it. So no military discount for us today.
- THTony Hunt5 days ago4.0They have everything a home or business could need. Prices are competitive. Military service us honored from parking spaces to discounts.
- RDRaymond DoggettNov 9, 20255.0Great place, great prices. Got to meet the store manager Francine. She does a great job.
- HFHeather FredricksonOct 28, 20255.0Nick in hardware helped me fix my bike!!! He got very hands on. He was very knowledgeable and patient. All I needed was a couple of washers. But he didn't care how little money I was spending. Hes awesome. Everytime I go into this Lowe's every single employee helps, they stop and ask if I need help. Plus Francine is always there for the pets and cuddles
- PMPablo MartoneOct 27, 20255.0Love it!! I went to buy some season plants and a cashier, Jeannette, gave me a lot ideas on how to fix my garden, so I bought all the tools, dirt and plants and now my garden looks so great!! Also I saw Francine, Richmond famous cat!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Richmond, VA offer?
Lowe's offers a wide range of products including hardware, tools, paint, appliances, flooring, outdoor and gardening equipment, and more. Services include installation for appliances, flooring, lighting, and home accessibility among others.
What are the store hours for Lowe's Home Improvement in Richmond, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary with some days closed or reduced hours.
Does Lowe's in Richmond offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Richmond?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Can I return or exchange items at Lowe's in Richmond, VA?
Most items can be returned within 90 days. Online purchases can be returned via the Order History section on their website, and in-store returns require proof of purchase at the customer service desk.
Are there any special community associations or initiatives supported by Lowe's?
Yes, Lowe's supports initiatives such as Lowe's Toolbox for Education, SkillsUSA, Boys & Girls Clubs of America, Habitat for Humanity, and Keep America Beautiful among others.
Which nearby dining options are available near Lowe's Home Improvement in Richmond?
Nearby dining options include Taqueria Morelos, a Mexican restaurant and food truck, as well as Pizza Nostra RVA, which offers pizza and food delivery services, and Four Brothers Bistro And Grill serving comfort food.
How can nearby transportation and services help customers visiting Lowe's in Richmond?
Nearby gas stations like Sunoco and bp allow for convenient fueling during visits. Additionally, nearby locksmith Minute Key can assist with key services, making your visit to Lowe's more convenient.
What nearby local entertainment or community venues can customers explore when visiting Lowe's in Richmond?
Customers can explore nearby venues such as Radio One and Richmond Indie Radio for broadcasting media experiences, WRIR radio station, and The Camel music venue and bar, enhancing their visit to the area.