Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Richmond, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,383 reviews
5 stars
726
4 stars
325
3 stars
118
2 stars
61
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while a few praised specific employees for their assistance.
Store Organization
Customers frequently noted the store's disorganization and difficulty in finding items, leading to frustration during visits.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in restrooms, which detracted from the overall shopping experience.
Product Availability
Customers expressed dissatisfaction with inventory issues, including out-of-stock items and misleading inventory information.
Checkout Experience
Many customers were frustrated with the lack of cashiers and the prevalence of self-checkout, which they found inconvenient.
- MNMike & Kathy NicholasNov 15, 20251.0Recently I purchased a delta bathroom faucet from this location. I needed a 8 inch base and the one I picked out was smaller. I made the ungodly mistake of paying with cash. I tried to exchange it for the correct size and the female clerk at the return desk said it couldn't without a receipt .I had lost it and our home was almost destroyed due to a recent storm! I called and spoke with a manager named NICK. WHO I just explained that I only wanted to exchange the faucet but he said NO EXCEPTIONS! so I went to home depot and purchased the correct one! No wonder lowes has customer satisfaction issues
- EGElizabeth GibsonOct 30, 20251.0Went to purchase an item on sale/ marked down. When I went to check out was told I was not allowed to purchase the item. It had been “marked down too many times.” The item was stacked in 2 different places I. The store. Staff was kind . Management rude and indifferent. 0 eye contact. Clearly annoyed that I wanted to purchase the item they had on the floor, in 2 separate areas….
- WSWalker SensabaughOct 26, 20251.0I pointed out there is no product where inventory says there is. Asked for help to find it and never do. Came back a few weeks later and the product is still out of stock and inventory is still wrong even after pointing it out. This store is a waste of time.
- JMJim MahoneyOct 14, 20255.0Went I. To get keys made Lady that helped was very friendly and helpful
- AEAllen EdwardsOct 6, 20251.0Customer service is rude, unkind, and unhelpful.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Richmond, VA?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, tools, and more.
What are the store hours for Lowe's Home Improvement on West Broad Street in Richmond?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Note that holiday hours may vary.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to accommodate your shopping needs.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You'll also receive email updates regarding your order's status.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
What are some nearby places customers can visit close to Lowe's Home Improvement on West Broad Street?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key and KeyMe Locksmiths for key services, and several convenience stores such as 7-Eleven and West End Mini Mart.
Where can I find food and dining options near Lowe's Home Improvement?
Nearby dining options include SNOWFOX restaurant, Qdoba Mexican Grill for Latin American cuisine, Takara Ramen for Japanese food, and Pizza Hut for pizza lovers.
Are there any grocery stores near Lowe's Home Improvement for convenient shopping?
Yes, nearby grocery stores include Kroger supermarket, Kroger Fuel Center for gas and convenience items, and the Maharajah Indian Grocery store for specialty Indian foods.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers various installation services including appliances, blinds, cabinets, countertops, decking, flooring, HVAC, lighting, and more to help complete your projects.
Can I return or exchange items purchased at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns for online purchases can be started in your Order History online; in-store returns require proof of purchase at the customer service desk.