Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Richmond, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,729 reviews
5 stars
873
4 stars
411
3 stars
167
2 stars
82
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rude or unhelpful staff.
Product Availability
Customers expressed frustration over poor inventory management, with many items out of stock or not found despite being listed as available.
Store Cleanliness
The store is generally noted for being clean and well-organized, making it easier for customers to find items.
Checkout Experience
There is significant dissatisfaction with the self-checkout system, with many customers preferring traditional cashier service.
Staff Knowledge
While some employees were recognized for their product knowledge, many customers reported a lack of assistance and knowledge among staff.
- SSSaeedNov 15, 20255.0well organized and well equipped
- JWJoseph WilsonNov 8, 20255.0I had a great experience great customer service from Lachelle
- MKM KOct 25, 20254.0They had what I needed, and it was a quick, easy process.
- NTNaaz TaticOct 23, 20251.0This store got some really rude associates, but this is not my concern. My problem is that they used to have two rental pickup trucks. Now they have just one, and even that one is broken and out of the service. It is happening in over 3 months now. They do not know, do not like to fix, or do not like to know what time it will be available. Today is 10/23/2025, 11:12am. I tried to talk to its store manager, but he or she is not available either today. Associate told me that nobody knows what time a manager will be there, but he or she is out today. I was visiting a few Lowes stores before, but this one seems to be the worst in the chain. I will not come over there anymore. Good luck. ---------------------------------- Updating: I have received the message below without introduction and nobody's name under. Gave me some number to call them to "resolve problem." I have called that 1-800.....number and was 20 min on hold. Nobody answered but I had listened to some music. :(
- BGBenjamin GallagherOct 19, 20252.0mediocre hardware selection with poor attention to restocking. the specialty drawers are half empty. very few coupling nuts and none in 1/4-20. What’s the point of paying high prices for small quantities if they don’t keep items in stock to be ready when needed.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Richmond, VA?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Richmond, VA?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some days closed or reduced hours.
Does Lowe's in Richmond offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account; you will also receive email updates.
What payment methods are accepted at Lowe's Home Improvement in Richmond?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I find installation services at Lowe's Richmond store?
Yes, Lowe's provides various installation services including appliances, flooring, blinds, cabinets, and many more.
Where is Lowe's Home Improvement located in Richmond, VA?
Lowe's is located at 8001 Brook Road, Richmond, VA 23227, USA.
Are there any nearby places where I can exchange propane near Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, making it convenient to exchange propane tanks when visiting Lowe's.
What are some nearby options for locksmith services around Lowe's Home Improvement?
There are several locksmith services nearby including minuteKEY, Minute Key, and KeyMe Locksmiths, useful if you need key or lock assistance while shopping.
Where can I grab a quick bite or coffee near Lowe's in Richmond?
You can visit nearby places like Dominic's of New York sandwich shop or Starbucks coffee shop for a quick meal or coffee before or after shopping at Lowe's.