Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Richmond, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1512 West Koger Center Drive, Richmond, VA
23235, United States
Hours
Reviews
3.9
1,905 reviews
5 stars
910
4 stars
472
3 stars
195
2 stars
77
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful employees while others report rudeness and unhelpfulness.
Inventory Issues
Customers frequently experience discrepancies between online inventory and in-store availability, leading to frustration.
Store Cleanliness
The store is generally reported as clean and well-organized, although some customers noted issues with specific areas.
Checkout Experience
Many customers expressed dissatisfaction with the self-checkout system and the lack of staffed registers.
Product Availability
While many customers found what they needed, others reported difficulties in locating items and receiving assistance.
- CECathy EschbachNov 12, 20252.0The lack of assistance is always a problem but today above all other issues is the lack of respect on VETERANS DAY. Check out employees did not thank Veterans for their service. Shameful and not acceptable! Get your Managers to school their employees (if that’s what it takes).
- CHc hizalanNov 9, 20255.0Best customer service specialy assistant manager mark another assistant manager logan Help experience peoples I m very happy excellent service thanks to All
- MAMike AcostaNov 3, 20251.0I assume that the corporate greed has taken over Lowe's. because you can never get a register open unless you go to the contractors desk and people at the contractor's desk usually has a whole bunch of stuff. they're pushing you to use self-checkout and the community that they service is losing money from not having the proper amount of employees me personally have walked out three times in the last week trying to buy something but never can find a register open unless I go to the contractors area
- TKTerry KefalasOct 18, 20255.0Actually got help as soon as I went in the store, got right to what I needed and got right out.
- GSGlenn Witherspoon (Spoon)Oct 14, 20255.0Good. The Mum flowers are fresh and ready to bloom in few days. The plants 🪴 and flowers 💐 are beautiful 😍.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Richmond, VA offer?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment. They provide services such as installation for appliances, flooring, doors, lighting, and more, along with free delivery and easy returns.
What are the Richmond Lowe's store hours?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or shorter hours.
Does Lowe's in Richmond offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's Richmond store?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. You'll also receive email updates regarding your order status.
What payment options are accepted at Lowe's Home Improvement in Richmond?
The store accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I return or exchange items purchased at Lowe's Richmond location?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places to visit before or after shopping at Lowe’s Richmond store?
Nearby places include Dominic's of New York for sandwiches, Chick-fil-A for fast food, and Bangers and Dinks Indoor Pickleball for active recreation, providing options to eat or relax around your shopping trip.
Where can I get car maintenance near Lowe's Home Improvement in Richmond?
Nearby automotive services include Express Oil Change & Tire Engineers and Discount Tire, offering oil change, tire repair, and other automotive services.
Are there nearby financial services when visiting Lowe's Richmond location?
Yes, nearby financial services include Truist bank and LibertyX Bitcoin ATM for banking and currency exchange needs.
How can I find Lowe’s coupons and deals for the Richmond store?
You can access coupons and savings by visiting Lowe's savings page online or by downloading their app via the Apple App Store or Google Play Store.