Brand Certified
Lowe's Home Improvement
3.9(2121 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
1512 West Koger Center Drive, Richmond, VA
23235, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(804) 379-8500
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/VA-Richmond/0113
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Richmond, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Lowe's Home Improvement
1512 West Koger Center Drive, Richmond, VA
23235, United States
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
3.9
2,121 reviews
5 stars
1,019
4 stars
497
3 stars
220
2 stars
92
1 star
293
- JFJackson Forsythe1 day ago5.0Very informative and helpful customer service. Definitely recommend getting your carpet there.
- MRMithico ReddMar 4, 20264.0When I first started shopping at this store I did not have a good impression. Customer service was lacking. I made sure when I shopped I knew what I wanted got it and left. Didn’t ask any questions . Sometimes I needed to return items but would not because of the customer service. But lately it seems to be changing. The floor associates are helpful, they ask if you need help and they take their time with you. I want to give a shout out to Robert in plumbing!!! I have been in the store on two occasions and he has been more than helpful and very friendly.
- PPPaulMar 3, 20265.0Sales associates did all they could to help me find what I was looking for. If an associate didn't have an answer, they referred me to a more experienced sales associate. I was directed to all the products I needed. This was an enjoyable experience.
- LSLouis SpeedFeb 25, 20265.0Just had to go in to get one 2x4 for a shelf. I will say this, the store was very clean, and the staff was very helpful.
- MMMichael McDonaldFeb 13, 20265.0Lowes has the the best customer service! They are always helpful and will assist you in finding whatever you need. I only shop at Lowes!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Richmond, VA offer?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment. They provide services such as installation for appliances, flooring, doors, lighting, and more, along with free delivery and easy returns.
What are the Richmond Lowe's store hours?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or shorter hours.
Does Lowe's in Richmond offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's Richmond store?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. You'll also receive email updates regarding your order status.
What payment options are accepted at Lowe's Home Improvement in Richmond?
The store accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I return or exchange items purchased at Lowe's Richmond location?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places to visit before or after shopping at Lowe’s Richmond store?
Nearby places include Dominic's of New York for sandwiches, Chick-fil-A for fast food, and Bangers and Dinks Indoor Pickleball for active recreation, providing options to eat or relax around your shopping trip.
Where can I get car maintenance near Lowe's Home Improvement in Richmond?
Nearby automotive services include Express Oil Change & Tire Engineers and Discount Tire, offering oil change, tire repair, and other automotive services.
Are there nearby financial services when visiting Lowe's Richmond location?
Yes, nearby financial services include Truist bank and LibertyX Bitcoin ATM for banking and currency exchange needs.
How can I find Lowe’s coupons and deals for the Richmond store?
You can access coupons and savings by visiting Lowe's savings page online or by downloading their app via the Apple App Store or Google Play Store.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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