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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Richmond, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,741 reviews
5 stars
921
4 stars
414
3 stars
189
2 stars
63
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were described as rude or unprofessional.
Product Availability
Customers frequently reported issues with product availability, including out-of-stock items and problems with deliveries.
Store Experience
While some customers appreciated the store's organization and selection, others expressed frustration over long wait times and inadequate staffing.
Checkout Process
Many reviews highlighted dissatisfaction with the self-checkout system and the lack of cashiers, leading to longer wait times.
- RMRobert MillerDec 24, 20251.0ZERO cashiers at check with an old, antiquated self-pay system which rarely works correctly. Terrible customer service. Poorly trained associates. Go to Home Depot.
- ATAlvin TrentDec 13, 20255.0The Broad Street store and the Forest Hill Store are the two best stores I have gone in for Lowe's!
- EEElenfromArmeniaDec 12, 20254.0One of my favorite stores to get lost in. The selection of home, improvement, tools, decor, and general DIY utilities fully satisfies my needs and tastes. The staff is usually knowledgeable and helpful except for very few individuals who seem to work backwards.
- NLNohely LemusDec 3, 20253.0Deberían de rentar herramienta en esta ubicación
- CCC. CherryNov 19, 20255.0Ms Cindy in inside lawn and garden and Tae in customer service, Thank you so much for helping me in the store today. Your kindness, patience, and willingness to go the extra mile truly meant a lot. It wasn’t just great service — it was genuine care, and I appreciate you more than you two know. Thank you for making my day a little easier. Both of you assisted me with making sure I found what I needed and it's employees like you that make shopping amazing. Have an amazing day and thank you again...
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Richmond, VA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, gardening equipment, and more from trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, and Kobalt.
What are the operating hours for Lowe's Home Improvement in Richmond, VA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary and some days may be closed.
Does Lowe's provide pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What installation services are available at Lowe's Home Improvement?
Installation services include appliances, blinds, cabinets, countertops, decks, doors, garage doors, flooring, lighting, HVAC, roofing, and many more home improvement installations.
How can I find a product or check the status of my order at Lowe's?
You can search for products online using keywords or item numbers. Order status can be checked online by entering your order number or logging into your MyLowe's account.
What payment options are accepted at Lowe's?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby dining options around Lowe's Home Improvement in Richmond, VA?
Yes, nearby you can enjoy meals at Mission Tacos and Mommas Barbecue, perfect spots to grab a bite before or after shopping for home improvement needs.
What other services or shops are close to Lowe's for added convenience?
Near Lowe's, you'll find services like Minute Key key and locksmith, Blue Rhino Propane Exchange, and retail stores such as Walmart and GameStop for additional shopping and services.
How can public transportation help me reach Lowe's Home Improvement in Richmond?
While specific transit stations are not listed, nearby key locations like Western Union and T-Mobile stores suggest good connectivity options in the area, aiding customers in locating Lowe's easily.
What are some community initiatives associated with Lowe's Home Improvement?
Lowe's supports programs like Lowe's Toolbox for Education, SkillsUSA, Boys & Girls Clubs of America, Habitat for Humanity, and Keep America Beautiful, demonstrating their commitment to community development.