Business Details
About
Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Details
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,287 reviews
5 stars
1,081
4 stars
101
3 stars
37
2 stars16
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, knowledge, and patience of the sales staff, highlighting their ability to assist without being pushy.
Product Quality
While many customers expressed satisfaction with the quality and comfort of the furniture, there were notable complaints regarding issues with specific items, including delivery problems and product defects.
Delivery Experience
The delivery service received mixed reviews; while some customers reported excellent and careful delivery, others experienced significant issues, including damaged items and poor communication.
Shopping Experience
Overall, customers enjoyed a pleasant shopping environment with a wide selection of products, although some reported slow service during order changes.
- BWBobbi Waugh1 day ago4.0Very good customer service. Gave us time to look without pressuring us. Was very informative and took the time to educate us on things.
- JSJeanne SobolJan 4, 20265.0Lindsey was friendly, knowledable and efficient. Love the Lazy Boy product and quality. Thanks
- SGStewart GoodwinJan 3, 20263.0I wasn't shown all the available colors for the chair I chose. Because of that I had to make a second 60 mile round trip to choose another color after I found the available colors on the webpage. Not pleased. When I went back the second time, the sales person I had worked with was with a customer so I waited. In the mean time another sales person offered to assist and had gotten a couple of other colors for me to look at. Then some customers she had worked with the day before came in the store. She abandoned me and greeted them without a second thought about me. Did not excuse herself or anything. How rude. I imagine they work on commission but that is no reason to be rude and not use manners. Lindsey finished with the other customer and helped me. She was a pleasure to work with other than the not showing me all the colors available.
- ANAelise NoonanJan 2, 20265.0The sales person, Lindsey, was very knowledgeable and very helpful. Explained everything too me in order for me to choose the correct chair for me. She is an asset to LazyBoy.
- NMNeva MorrisonDec 28, 20255.0Shopping was easy. Our salesman, Steve, was good. He gave us space to wonder around and would find us periodically to ask if we had questions. I like to shop without a hovering salesperson so this was perfect for us. Great floor room selection for us to sit and try all the furniture before purchasing.
Frequently Asked Questions About La-Z-Boy Richmond
What types of furniture does La-Z-Boy Richmond offer?
La-Z-Boy Richmond offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers, all customizable to match your unique style.
What are the store hours of La-Z-Boy Richmond?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM. Holiday hours vary, with some days closed or having modified hours.
Does La-Z-Boy Richmond offer delivery services?
Yes, La-Z-Boy Richmond provides delivery services for customers.
Is professional assembly service available for purchases at La-Z-Boy Richmond?
Yes, professional assembly services are offered to help you set up your new furniture.
What payment methods are accepted at La-Z-Boy Richmond?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Is La-Z-Boy Richmond wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Do I need to show proof of vaccination to enter La-Z-Boy Richmond?
No, La-Z-Boy Richmond does not require proof of COVID-19 vaccination for entry.
Where is La-Z-Boy Richmond located?
It is located at 11541 W Broad Street, Richmond, VA 23233, USA.
What nearby places can be visited when shopping at La-Z-Boy Richmond?
Nearby, you can enjoy dining at Rise Richmond-Short Pump for breakfast and brunch, or relax at Taiwan Spa for massage and reflexology after shopping.
Are there any nearby stores for mobile phone accessories when visiting La-Z-Boy Richmond?
Yes, AT&T Store and Sprint Store are nearby for mobile phone accessories and services, which can be convenient to visit alongside La-Z-Boy Richmond.
What dining options are available near La-Z-Boy Richmond?
You can find various dining options nearby including Dave's Hot Chicken for chicken dishes, Rusty Taco for Mexican food, and Metro Diner for classic American meals.