Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Details
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,254 reviews
5 stars
1,057
4 stars
97
3 stars
35
2 stars14
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with many highlighting specific salespeople for their exceptional service.
Product Quality
Overall, customers expressed satisfaction with the quality and comfort of the furniture, although there were some complaints regarding specific items and warranty service.
Shopping Experience
Many reviews noted a pleasant, low-pressure shopping environment, with staff providing helpful guidance and support throughout the selection process.
Delivery Service
Delivery personnel received positive feedback for their professionalism and care during setup, although there were some issues reported with scheduling and communication.
Design Assistance
Customers appreciated the design consultants' expertise in helping them choose fabrics and styles that fit their needs and home aesthetics.
- PSPhyllis Sisk1 day ago5.0The LaZBoy associate, Stephen Carey, assisted us in finding exactly what we we were looking for. We purchased two recliners and are looking forward to delivery. Mr. Carey handled our transaction in an expeditious manner. He is an asset to LaZBoy!
- DLDorothy Landi2 days ago5.0Alexxis, was very helpful and courteous! I hate being pushed by sales people . She let us look and ask when we needed help. Always appreciate that.
- CPCindy Pierce4 days ago5.0The staff are so helpful! They helped us choose chairs to complement our other furniture. We can be very indecisive so it was great to have the right amount of help at the right time. We chose the chair and the fabric fairly quickly without feeling rushed. We will definitely return for our next furniture purchase.
- JDJohn D4 days ago5.0Sales person was great. Personable and knowledgeable. She was not pushy in any way. Spent a long time with me answering questions. I got a really great deal on two sofas and a loveseat.
- RBRegina BrownOct 29, 20255.0Alexxis made my shopping experience! First she helped me over the phone and then she remembered me when I arrived at the store. I’ve been a lazy boy fan for years. Over 20 years ago my husband bought me a lazy boy glider recliner instead of the basic ones from the baby department. That recliner is still in great shape! Did you know that you can have a swivel base added to almost any recliner?? I didn’t either but thanks to Alexxis, I found the perfect recliner and added the swivel feature that I was looking for. It will be added and delivered to me soon!
Frequently Asked Questions About La-Z-Boy Richmond
What types of furniture does La-Z-Boy Richmond offer?
La-Z-Boy Richmond offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers, all customizable to match your unique style.
What are the store hours of La-Z-Boy Richmond?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM. Holiday hours vary, with some days closed or having modified hours.
Does La-Z-Boy Richmond offer delivery services?
Yes, La-Z-Boy Richmond provides delivery services for customers.
Is professional assembly service available for purchases at La-Z-Boy Richmond?
Yes, professional assembly services are offered to help you set up your new furniture.
What payment methods are accepted at La-Z-Boy Richmond?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Is La-Z-Boy Richmond wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Do I need to show proof of vaccination to enter La-Z-Boy Richmond?
No, La-Z-Boy Richmond does not require proof of COVID-19 vaccination for entry.
Where is La-Z-Boy Richmond located?
It is located at 11541 W Broad Street, Richmond, VA 23233, USA.
What nearby places can be visited when shopping at La-Z-Boy Richmond?
Nearby, you can enjoy dining at Rise Richmond-Short Pump for breakfast and brunch, or relax at Taiwan Spa for massage and reflexology after shopping.
Are there any nearby stores for mobile phone accessories when visiting La-Z-Boy Richmond?
Yes, AT&T Store and Sprint Store are nearby for mobile phone accessories and services, which can be convenient to visit alongside La-Z-Boy Richmond.
What dining options are available near La-Z-Boy Richmond?
You can find various dining options nearby including Dave's Hot Chicken for chicken dishes, Rusty Taco for Mexican food, and Metro Diner for classic American meals.