Extra Space Storage

4.9
767 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 6100 W Broad St in Richmond, VA today! Our large selection of storage units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, parking spaces, elevator access, personal access hour, RV parking, security access to your floor only, wide drive isles, commercial tenants, retail space available, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
6100 W Broad St, Richmond, VA
23230, United States

Hours

Reviews

4.9
767 reviews
5 stars
735
4 stars
19
3 stars
4
2 stars
5
1 star
4

What are people saying?

AI-generated from recent customer reviews

Customer Service

Leanna and other staff members received high praise for their helpfulness, professionalism, and friendly demeanor, making the storage experience enjoyable for customers.

Cleanliness

The facilities were consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.

Pricing Concerns

Some customers expressed dissatisfaction with sudden price increases and lack of communication regarding these changes, indicating a need for better transparency from corporate.

Overall Experience

Many customers reported a positive overall experience, highlighting the ease of the rental process and the quality of service provided.
  • ID
    It’s Dat
    Dec 17, 2025
    5.0
    This is truly an amazing place to store. The facilities are clean, safe and Leanna is so wonderful to work with!
  • MF
    Moses Farley
    Nov 28, 2025
    2.0
    No issues with this particular facility or its employees - this review more so reflects what I believe to be corporate mischief. My unit price spiked from $46 to $83 this month, and luckily I caught it on my credit card before it cleared. Other than being shady and extractive behavior, there is another reasons why it sits poorly with me. Essentially all account management and site access is done digitally through their app and via email, but informing us of this price hike happened via physical mail alone. The employee I spoke to at this location (very nice and helpful) told me corporate uses “metrics” to determine unit prices every so often and many people don’t get the informing letter and, like myself, are shocked by the steep price hike. I think this is a deliberate ploy by corporate, as they can technically cover their tracks by saying “we informed you by snail mail” even though all prior communication has been digital…
  • BB
    Brennan Battle
    Nov 25, 2025
    5.0
    Great staff, well organized and nice facilities. Would recommend
  • JR
    Josh Rempfer
    Nov 25, 2025
    5.0
    Leanna is great, would do 6 stars if I could
  • TR
    Tyawana Robbins
    Nov 10, 2025
    5.0
    Leanna really helped me with getting in my unit fast and cheap.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.