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Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 5202 W Broad St in Richmond, VA today! Our large selection of storage units, drive up access, drive up units, all-hours access, climate controlled units, electronic gate access, manager living on site, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, personal access hour, golf carts available, military discount, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
944 reviews
5 stars
876
4 stars
33
3 stars13
2 stars2
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting individuals like Shalawnda and Alex.
Cleanliness
While some customers reported clean and well-maintained facilities, others experienced issues with pests and mold, particularly in outdoor units.
Pricing Issues
Numerous reviews mentioned significant and unexpected price increases shortly after renting, leading to dissatisfaction and cancellations.
Accessibility
Customers found the booking process easy and appreciated the convenience of the location, though some noted issues with construction affecting access.
Safety Concerns
Several reviews raised concerns about rodent infestations and the condition of storage units, impacting customer trust in the facility.
- SSSandy Schafer2 days ago5.0Extraspace is in a great location, which was why i tried them in the first place. As time passed, i came to appreciate the staff and their friendly help, whether it was to locate my unit or to discuss my needs. Also, the rate was budget friendly. I appreciate Extraspace and their help when my plans were vague. I will definitely recommend this company to my friends.
- HEHugh Edmunds2 days ago5.0New clean well lit secure well located fair price
- KMkurtz mcfaddenNov 15, 20255.0Great people working there, Steven was particularly helpful. Facility is clean, secure, and easily accessed.
- DJDana JonesNov 12, 20251.0This company is a complete waste of time! They inconvenienced me several times and now that it is time to refund me my money they don't have an answer. They were the ones that said I would get my money back in 7 days and now it's been 3 weeks. I didn't ask them for those lies. They volunteered the lies. I NEED MY MONEY!
- AHA HutchisonOct 24, 20255.0We are loving ExtraStorage since we moved out of our home and needed a safe and clean climate controlled space to store its contents. The store managers are super helpful and accommodating! Today, Shalawnda Henry was immensely helpful and understood our needs right away and helped to facilitate our storage needs. Thank you so much Shalawnda! 👍👍
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Richmond near Dumbarton, Scott's Addition, and Near West End.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located at the corner of W Broad St and Staples Mill Rd
What is the closest landmark to Extra Space Storage?
Extra Space Storage is next to Target across the street from Willow Lawn.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to University of Richmond.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
What are the operating hours for Extra Space Storage?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including Sundays.
Where is Extra Space Storage located?
Extra Space Storage is located at 5202 W Broad St, Richmond, VA 23230, USA, at the corner of W Broad St and Staples Mill Rd.
What types of storage units does Extra Space Storage offer?
They offer a large selection of storage units including drive-up units, climate controlled and non-climate controlled options, and vehicle storage units.
Does Extra Space Storage provide packing and moving supplies?
Yes, Extra Space Storage offers a variety of moving and packing supplies such as boxes, available online and at the facility.
How can I reserve a storage unit at Extra Space Storage?
You can reserve a storage unit online through their website reservation link at https://www.extraspace.com/storage/facilities/us/virginia/richmond/501618/.
What payment options are accepted at Extra Space Storage?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa payments.
Does Extra Space Storage offer any discounts?
Yes, extra space offers a military discount for qualifying customers.
Is Extra Space Storage located near any colleges?
Yes, Extra Space Storage is close to the University of Richmond, a convenient location for college students needing storage.
What nearby amenities can I visit before or after using Extra Space Storage?
Nearby you can find places like Target near Willow Lawn for shopping, Family Dollar for discount goods, and First Watch for breakfast and brunch options, making it easy to run errands or dine around your storage visit.
Are there any nearby transportation or service facilities that assist in accessing Extra Space Storage?
Extra Space Storage is near several automotive services like Meineke Car Care and S & S Auto Body Shop, and banks such as Bank of America Financial Center and ATM, which can be convenient for customers handling related errands.