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Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 5202 W Broad St in Richmond, VA today! Our large selection of storage units, drive up access, drive up units, all-hours access, climate controlled units, electronic gate access, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, personal access hour, golf carts available, military discount, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
944 reviews
5 stars
874
4 stars
33
3 stars13
2 stars3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Shalawnda and Alex.
Cleanliness and Safety
While some reviews highlighted the cleanliness and safety of the facility, multiple customers reported issues with rodent infestations and unsanitary conditions in their storage units.
Pricing Issues
Numerous customers expressed dissatisfaction with sudden and significant price increases, often without prior notice, leading to frustration and cancellations.
Facility Condition
Several reviews mentioned problems with unit conditions, including leaks, pest infestations, and damage to stored items, raising concerns about the overall maintenance of the facility.
- HLHayden LisbonDec 28, 20252.0I’m either moving storage units or I’m getting a fat refund. There is blood splatter all over my storage unit and there are addicts living in their unit across from mine. Not to mention the gate to get in is always open and never closed for extra security. I dont feel safe having my belongings sold here. Clearly this extra space storage is not being monitored. We were even told no living in the unit. Stay far away from Extra Space Storage on 5202 W Broad Street. I’m worried not only about the safety of our things but how I even have to worry about our health. I’m appalled.
- GSGuy ShelbyDec 12, 20251.0I would avoid this place. Already overpriced and the price got raised without my knowledge. The gate is constantly broken limiting your access and I’ve had mice get into my unit and when I complained about it nothing was done.
- RMRichard MaysonDec 11, 20255.0Great service
- SSSandy SchaferNov 21, 20255.0Extraspace is in a great location, which was why i tried them in the first place. As time passed, i came to appreciate the staff and their friendly help, whether it was to locate my unit or to discuss my needs. Also, the rate was budget friendly. I appreciate Extraspace and their help when my plans were vague. I will definitely recommend this company to my friends.
- DJDana JonesNov 12, 20251.0This company is a complete waste of time! They inconvenienced me several times and now that it is time to refund me my money they don't have an answer. They were the ones that said I would get my money back in 7 days and now it's been 3 weeks. I didn't ask them for those lies. They volunteered the lies. I NEED MY MONEY!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Richmond near Dumbarton, Scott's Addition, and Near West End.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located at the corner of W Broad St and Staples Mill Rd
What is the closest landmark to Extra Space Storage?
Extra Space Storage is next to Target across the street from Willow Lawn.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to University of Richmond.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
What are the operating hours for Extra Space Storage?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including Sundays.
Where is Extra Space Storage located?
Extra Space Storage is located at 5202 W Broad St, Richmond, VA 23230, USA, at the corner of W Broad St and Staples Mill Rd.
What types of storage units does Extra Space Storage offer?
They offer a large selection of storage units including drive-up units, climate controlled and non-climate controlled options, and vehicle storage units.
Does Extra Space Storage provide packing and moving supplies?
Yes, Extra Space Storage offers a variety of moving and packing supplies such as boxes, available online and at the facility.
How can I reserve a storage unit at Extra Space Storage?
You can reserve a storage unit online through their website reservation link at https://www.extraspace.com/storage/facilities/us/virginia/richmond/501618/.
What payment options are accepted at Extra Space Storage?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa payments.
Does Extra Space Storage offer any discounts?
Yes, extra space offers a military discount for qualifying customers.
Is Extra Space Storage located near any colleges?
Yes, Extra Space Storage is close to the University of Richmond, a convenient location for college students needing storage.
What nearby amenities can I visit before or after using Extra Space Storage?
Nearby you can find places like Target near Willow Lawn for shopping, Family Dollar for discount goods, and First Watch for breakfast and brunch options, making it easy to run errands or dine around your storage visit.
Are there any nearby transportation or service facilities that assist in accessing Extra Space Storage?
Extra Space Storage is near several automotive services like Meineke Car Care and S & S Auto Body Shop, and banks such as Bank of America Financial Center and ATM, which can be convenient for customers handling related errands.