Business Details
About
Home Goods StoreHome FurnitureOutdoor Furniture StoreRug StorePicture Frame ShopBedding Store
Discover At Home in Richmond, VA. Your destination for affordable home décor, furniture, and seasonal decorations. Explore stylish indoor and outdoor collections that make it easy to refresh every room and celebrate every season. From modern and farmhouse to classic and coastal, find unique pieces that bring your personal style to life. Shop home goods, furniture, lighting, wall art, and holiday décor — all in one place. Design your life, At Home.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,180 reviews
5 stars
618
4 stars
319
3 stars
147
2 stars
42
1 star
54
What are people saying?
AI-generated from recent customer reviews
Selection Variety
Customers appreciate the wide variety of home decor items, especially seasonal decorations for Halloween and Christmas.
Customer Service
Feedback on staff is mixed; while some employees are praised for their helpfulness, others are reported as unfriendly or unhelpful.
Store Organization
The store is noted for being clean and well-organized, but some customers find it disorganized and stressful to navigate.
Pricing Issues
Many customers feel that prices are high for the quality of items, with some expressing disappointment over misleading sales and pricing discrepancies.
Shopping Experience
Overall, customers enjoy the shopping experience, citing it as a fun place to explore, though some report long wait times and issues with curbside pickup.
- CFCris FontanezNov 16, 20255.0Offers 10% military/veterans discount
- MWMelissa “Star Moon” Thompson WoodsNov 1, 20255.0Lots of different goodies here. Store is clean,organized,and items are reasonably priced. Love the holiday items. Always a great variety of things there.
- CBCarla BrownOct 30, 20255.0At Home is the best place to shop for decor to design every room of your home. There are tons of inventory, including seasonal items. Also, you’ll find good, quality stuff at affordable prices.
- ACA A CCOct 6, 20254.0I love this store for its quality and variety of items. I’ve furnished a lot of my apartment from the items from this store. They have the best wreath selections I’ve ever seen, their kitchen and furniture section is pretty promising too. I love their fall, Halloween and Christmas selection the most. I cannot vouch for the pickup service or shipping or gift card redeeming services. The staff is very gracious and kind, at least with our kids, we had a good experience.
- JTJoe Kelley TompkinsOct 1, 20255.0Huge selection! Everything you need for your home in one store!
Frequently Asked Questions About At Home
What is Insider Perks?
The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks and more!
What is the At Home return policy?
No receipt? No problem!* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).
Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
We do not provide exchanges. You're welcome to return any unwanted product and purchase new items.
We are unable to accept returns on mattresses.
We are unable to accept returns of pillows and cushions without all of their tags.
We are unable to accept returns of items marked “All Sales Final”.
Products delivered by one of our local delivery partners, including PICKUP, Roadie, and Door Dash, must be returned in-store.
If an item you purchased is damaged or defective, please return it within 60 days to your nearest store for a refund.
While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items.
*we allow up to 3 returns without a receipt.
Does At Home have delivery service?
At Home offers delivery through an independent, third-party service. Visit our website for more information. Please note, options and costs vary by store.
What are the At Home store hours?
Store hours vary by location. Use the Store Locator on our site to find your local store hours. All At Home locations are open every day of the year except Thanksgiving, Christmas, and Easter.
Does At Home offer online shopping?
You can shop on our website, via our app, or in one of our stores.
What forms of payment does At Home accept?
In stores, we can accept:
Visa, MasterCard, Discover, and American Express credit and debit cards
Cash
Apple Pay
Gift cards
At Home Insider Perks reward certificates
Coupons: one per order. Can be used on all items, including clearance and sale items.
Prepaid Visa, Mastercard, and American Express gift cards
Online and on our app:
Visa, MasterCard, Discover, and American Express credit and debit cards
At Home Insider Perks reward certificates
Prepaid Visa, Mastercard, and American Express gift cards (you must register your billing address before using the card online; call the number on the back of your card or go to the card's website to get started.
PayPal
Coupons: one per order. Can be used on all items, including clearance and sale items. Occasionally, we may issue coupons that can only be redeemed in stores. When this happens, the email will indicate this. Input the numerical portion of the barcode into the promo box area and the discount will be applied.
Where is the At Home corporate office located?
At Home's corporate office is located in Plano, Texas.
Does At Home carry gift cards?
You can purchase At Home Gift Cards online or in-store. Here's how it works:
Types of cards:
Physical Gift Cards are available for in-store purchase during checkout in any denomination between $1 - $500. Additional funds can be added to the card in any value up to $500.
E-Gift Cards can be purchased on our websit in any amount between $1 -$500. Additional funds can be added to the card in any value up to $500. Your recipient will receive the electronic Gift Card within 12-24 hours after the order is placed.
Is At Home hiring?
We're looking for talented people to join our growing team. Visit our website to find open positions.
Does At Home have a layaway program?
We don't offer layaway. You can shop in-store or online. Orders placed online can be picked up from your local store for no fee or shipped to your home.
Does At Home offer tax-exempt purchases?
In order to make a tax-exempt purchase, present your exemption documentation and valid government-issued ID to the cashier before completing your transaction.
We are currently unable to process tax-exempt purchases online.
Does At Home offer Free Shipping?
Due to the ever-increasing cost of shipping, we have no plans to offer free shipping. Did you know that you can order online and choose to pick up your order in the store for no additional charge? Visit our website for more details.
Does At Home have a loyalty program?
Yes! The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks, and more!
What's the nearest At Home store to me?
You may locate the At Home store nearest you by using the Store Locator on our website.
What types of products can I find at At Home in Richmond, VA?
At Home offers affordable home décor, furniture, and seasonal decorations in styles such as modern, farmhouse, classic, and coastal. You can shop indoor and outdoor collections including home goods, lighting, wall art, and holiday décor.
What are the store hours for At Home in Richmond, VA?
This At Home location is open daily from 9:00 AM to 9:00 PM, with holiday exceptions such as being closed on Thanksgiving, Christmas, and Easter, and adjusted hours on certain holidays.
Does At Home in Richmond offer delivery and in-store pickup options?
Yes, At Home offers in-store pickup as well as delivery through an independent third-party service, with availability and costs varying by store.
How does the At Home Insider Perks program work?
Insider Perks is a free program that offers benefits like a 10% off welcome offer, Birthday Bonus gifts, receiptless returns, early notice of new products and markdowns, plus decorating tips.
What payment methods are accepted at At Home Richmond?
At Home accepts Visa, MasterCard, Discover, American Express, Apple Pay, cash, gift cards, prepaid cards, and PayPal online. Coupons and Insider Perks reward certificates are also accepted.
Where is At Home located in Richmond, VA?
At Home is located at 11500 Midlothian Turnpike, Richmond, VA 23235, United States.
What nearby stores can I visit when shopping at At Home Richmond?
Nearby you can find major stores like JCPenney, Sears, and specialty shops such as Hot Topic and Claire's, making it convenient to combine shopping trips.
Are there dining options close to At Home in Richmond?
Yes, nearby eateries include Burger King, Chick-fil-A, and Auntie Anne's Pretzels, perfect for grabbing a quick meal before or after your shopping trip.
What recreational or health options are available near At Home Richmond?
Nearby, you'll find Crunch Fitness for workouts, GNC Live Well for health supplements, and medical services like Michael Smith, PhD.
Does At Home Richmond support tax-exempt purchases?
Yes, tax-exempt purchases are available in-store when presenting valid exemption documentation and ID; however, tax-exempt purchases cannot be processed online.