Business Details
About
Home Goods StoreHome FurnitureOutdoor Furniture StoreRug StorePicture Frame ShopBedding StoreAt Home
Discover At Home in Richmond, VA. Your destination for affordable home décor, furniture, and seasonal decorations. Explore stylish indoor and outdoor collections that make it easy to refresh every room and celebrate every season. From modern and farmhouse to classic and coastal, find unique pieces that bring your personal style to life. Shop home goods, furniture, lighting, wall art, and holiday décor — all in one place. Design your life, At Home.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,190 reviews
5 stars
622
4 stars
321
3 stars
147
2 stars
43
1 star
57
What are people saying?
AI-generated from recent customer reviews
Selection
Customers appreciate the wide variety of home decor and seasonal items available in the store.
Customer Service
Mixed feedback on staff friendliness; some customers had positive experiences with helpful employees, while others reported unprofessional behavior and lack of assistance.
Pricing
Prices are viewed as high by some customers, particularly for the quality of items, while others find them reasonable or appreciate discounts.
Order Pickup Issues
Several customers experienced inefficiencies and frustrations with the online order pickup process.
Store Organization
Feedback indicates that the store can be disorganized and cluttered, leading to a stressful shopping experience for some customers.
- RRrelaxing in the rainJan 3, 20261.0Roadie delivery drivers beware, this places wants your phone number outside of the app for pickup. They do not care that you have a protected private number through roadie and only require an ID per their own contract with roadie, do not fall for it, do not give them your personal number, they can call you through the roadie app per the contract. They do not need your private number. I called roadie and confirmed it with the manager. These people suck!
- MDMegan DeLucciaJan 2, 20261.0I usually love this store and their employees, however, even when you have a receipt they don’t give you your money back on holiday items. Absolutely unacceptable - if I spend the money and have a receipt and it’s within the 60 days I should be fully refunded. Manager and cashier were very helpful and nice- just a ridiculous policy.
- TDThe Lion and The DevilsDec 23, 20255.0Went to pickup a Xmas gift for someone. First time ever being in the store and the selection was awesome. Staff were very friendly prompt when it was time to get my online order pickup.
- TYTyler YungmannDec 10, 20251.0Overpriced cheap dropshipped AI slop garbage. Half of this store now is overpriced AI generated artwork, and they STILL charge over competitors. Also, they make you feel bad for not signing up for the credit card or rewards any time you make a purchase.
- UTUneak TershaiDec 3, 20252.0Inefficient online order pickup process. Greeted by multiple associates at the register who announced to the online order pick up associate that a customer needed assistance. A young lady came over who was very polite and courteous and began collecting my information, she was told by Kim to do another task instead which was off putting for me since I had been standing there for a while already. Kim came to the pick up area, attention divided not acknowledging me nor what I what I needed. Upon return the second time, she finally asked for my information. Once given to her she asked for a photo ID and I had to go back to my car for it. The purpose of online pickup is to be faster than an in store shopping experience. The time it took standing around, getting the run around and interacting with the unprofessional associate… I could have walked in the store found my item and checked out at the register way faster as that was the only line moving efficiently with ample help. I do not plan to return to this location due to her negative attitude around me questioning why I needed an ID after presenting the name, having a barcode ready (that was never asked for) considering my name is very unique and the chances of anyone coming to get the order, on this specific day/time/at that very location, who wasn’t myself or spouse, would be very random and unlikely to happen. Horrible interaction with this person. Truly lacked communication and customer service skills especially for someone in leadership. She could learn a great deal from her employees who set a way better example than she did.
Frequently Asked Questions About At Home
What is Insider Perks?
The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks and more!
What is the At Home return policy?
No receipt? No problem!* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).
Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
We do not provide exchanges. You're welcome to return any unwanted product and purchase new items.
We are unable to accept returns on mattresses.
We are unable to accept returns of pillows and cushions without all of their tags.
We are unable to accept returns of items marked “All Sales Final”.
Products delivered by one of our local delivery partners, including PICKUP, Roadie, and Door Dash, must be returned in-store.
If an item you purchased is damaged or defective, please return it within 60 days to your nearest store for a refund.
While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items.
*we allow up to 3 returns without a receipt.
Does At Home have delivery service?
At Home offers delivery through an independent, third-party service. Visit our website for more information. Please note, options and costs vary by store.
What are the At Home store hours?
Store hours vary by location. Use the Store Locator on our site to find your local store hours. All At Home locations are open every day of the year except Thanksgiving, Christmas, and Easter.
Does At Home offer online shopping?
You can shop on our website, via our app, or in one of our stores.
What forms of payment does At Home accept?
In stores, we can accept:
Visa, MasterCard, Discover, and American Express credit and debit cards
Cash
Apple Pay
Gift cards
At Home Insider Perks reward certificates
Coupons: one per order. Can be used on all items, including clearance and sale items.
Prepaid Visa, Mastercard, and American Express gift cards
Online and on our app:
Visa, MasterCard, Discover, and American Express credit and debit cards
At Home Insider Perks reward certificates
Prepaid Visa, Mastercard, and American Express gift cards (you must register your billing address before using the card online; call the number on the back of your card or go to the card's website to get started.
PayPal
Coupons: one per order. Can be used on all items, including clearance and sale items. Occasionally, we may issue coupons that can only be redeemed in stores. When this happens, the email will indicate this. Input the numerical portion of the barcode into the promo box area and the discount will be applied.
Where is the At Home corporate office located?
At Home's corporate office is located in Plano, Texas.
Does At Home carry gift cards?
You can purchase At Home Gift Cards online or in-store. Here's how it works:
Types of cards:
Physical Gift Cards are available for in-store purchase during checkout in any denomination between $1 - $500. Additional funds can be added to the card in any value up to $500.
E-Gift Cards can be purchased on our websit in any amount between $1 -$500. Additional funds can be added to the card in any value up to $500. Your recipient will receive the electronic Gift Card within 12-24 hours after the order is placed.
Is At Home hiring?
We're looking for talented people to join our growing team. Visit our website to find open positions.
Does At Home have a layaway program?
We don't offer layaway. You can shop in-store or online. Orders placed online can be picked up from your local store for no fee or shipped to your home.
Does At Home offer tax-exempt purchases?
In order to make a tax-exempt purchase, present your exemption documentation and valid government-issued ID to the cashier before completing your transaction.
We are currently unable to process tax-exempt purchases online.
Does At Home offer Free Shipping?
Due to the ever-increasing cost of shipping, we have no plans to offer free shipping. Did you know that you can order online and choose to pick up your order in the store for no additional charge? Visit our website for more details.
Does At Home have a loyalty program?
Yes! The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks, and more!
What's the nearest At Home store to me?
You may locate the At Home store nearest you by using the Store Locator on our website.
What types of products can I find at At Home in Richmond, VA?
At Home offers affordable home décor, furniture, and seasonal decorations in styles such as modern, farmhouse, classic, and coastal. You can shop indoor and outdoor collections including home goods, lighting, wall art, and holiday décor.
What are the store hours for At Home in Richmond, VA?
This At Home location is open daily from 9:00 AM to 9:00 PM, with holiday exceptions such as being closed on Thanksgiving, Christmas, and Easter, and adjusted hours on certain holidays.
Does At Home in Richmond offer delivery and in-store pickup options?
Yes, At Home offers in-store pickup as well as delivery through an independent third-party service, with availability and costs varying by store.
How does the At Home Insider Perks program work?
Insider Perks is a free program that offers benefits like a 10% off welcome offer, Birthday Bonus gifts, receiptless returns, early notice of new products and markdowns, plus decorating tips.
What payment methods are accepted at At Home Richmond?
At Home accepts Visa, MasterCard, Discover, American Express, Apple Pay, cash, gift cards, prepaid cards, and PayPal online. Coupons and Insider Perks reward certificates are also accepted.
Where is At Home located in Richmond, VA?
At Home is located at 11500 Midlothian Turnpike, Richmond, VA 23235, United States.
What nearby stores can I visit when shopping at At Home Richmond?
Nearby you can find major stores like JCPenney, Sears, and specialty shops such as Hot Topic and Claire's, making it convenient to combine shopping trips.
Are there dining options close to At Home in Richmond?
Yes, nearby eateries include Burger King, Chick-fil-A, and Auntie Anne's Pretzels, perfect for grabbing a quick meal before or after your shopping trip.
What recreational or health options are available near At Home Richmond?
Nearby, you'll find Crunch Fitness for workouts, GNC Live Well for health supplements, and medical services like Michael Smith, PhD.
Does At Home Richmond support tax-exempt purchases?
Yes, tax-exempt purchases are available in-store when presenting valid exemption documentation and ID; however, tax-exempt purchases cannot be processed online.