Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Radford, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,021 reviews
5 stars
566
4 stars
244
3 stars
88
2 stars
45
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report poor service and untrained employees.
Product Availability
Customers frequently mention that Lowe's has a wide selection of products, but there are complaints about items being out of stock.
Store Cleanliness
Several reviews highlight issues with cleanliness, particularly in the parking lot, while others note that the store is generally well-maintained.
Delivery Issues
Numerous customers express frustration with delivery services, citing poor communication and delays.
Employee Knowledge
While some employees are praised for their knowledge and assistance, many customers report a lack of knowledgeable staff, particularly in specialized areas.
- BDBobby DavisOct 21, 20253.0I have mixed feelings about Lowes, it's a 50/50 proposition regarding customer service. Sometimes great service, other times terrible service and then there's no service. Normally I can find a better price.
- DLDebbie Gallimore LockwoodOct 15, 20255.0I went in to get drawer handles for a couple of projects I was was working on. They have a large selection to pick from. Projects completed.
- JCJoe ChurchSep 19, 20251.0This Lowes has become a train wreck over the past six years. It used to be fairly decent but it's been a long slow ride downhill. Just a couple of examples from this week alone: My cashier was having difficultly applying a 10% off coupon (mailed to me by Lowes) - they called the manager for assistance. The manager replied "I'm at lunch, send them to customer service". So I drug all of my lumber, paint, etc to the opposite side of the store and customer service had to assist. Yesterday I asked for a common type of plywood to which they said "we don't have any I would go to Home Depot". I even asked them to check outside. The website said they had 700 in stock. Today I had to wait in line watching and listening to a cashier flirt with a customer for over seven minutes AFTER the transaction was complete. In addition, the parking lot is FULL of trash, cigarette butts, plastic, wood scraps, etc. constantly at all hours of every day. Lastly, it's not uncommon for them to open one minute after posted hours. A corporation as large as this should open on time every single day without exception. I am taking my business elsewhere.
- VBV BJul 23, 20251.0Terrible service. Every time I go and have a question I have to hunt somebody down. Ask them, and then they send me to somebody else who turns right around and sends me back to the original person. It's terrible!
- TRThomas RadfordJun 20, 20251.0If I bought my stuff on Amazon, I wouldn't have to deal with their 2 day return policy. Buy on Amazon. It should be largely printed on the website, the product, and when you receive it, big letters, so people know they have 2 days to check everything and return it. What happened to 30 days and why is it 3 months for craftsman and 2 days for everything else. Like they punish you for not buying the brand they want! Damn
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Radford, VA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What services does Lowe's Home Improvement provide?
Lowe's offers various installation services such as appliances, flooring, blinds, cabinets, countertops, decks, doors, garage doors, lighting, and more. They also provide free delivery, free haul away, easy returns, and easy exchanges.
What are the store hours for Lowe's Home Improvement in Radford, VA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and the store is closed on certain holidays like November 27 and December 25, 2025.
Does Lowe's Home Improvement offer in-store pickup and delivery?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I find a product or check my order status at Lowe's?
You can search for products online using keywords or item numbers and check your order status by logging into your MyLowe's account or entering your order number on their website.
What are the payment options available at Lowe's Home Improvement?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places of interest that customers can visit before or after shopping at Lowe's?
Nearby places include Pizza Hut for a meal, Boundless Brazilian Jiu-Jitsu for fitness, and Cut Hair Salon Radford VA for hair services, making it convenient for customers to combine errands with other activities.
How can the nearby Minute Key locksmiths be useful to Lowe's customers?
With several Minute Key locksmith locations nearby, customers can conveniently get key duplication or locksmith services when shopping or picking up items at Lowe's.
Are there any financial services near Lowe's Home Improvement in Radford?
Yes, Member One Federal Credit Union and insurance agencies like Nationwide Mutual Insurance Company and Ridpath Insurance Agency are close by, offering financial and insurance services to customers in the area.
Does Lowe's provide assistance in multiple languages?
Lowe's offers services in English and Spanish, with in-store translation services available for other languages to accommodate diverse customers.