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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Prince George, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,115 reviews
5 stars
1,164
4 stars
547
3 stars
152
2 stars
66
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Product Availability
Customers expressed frustration with product availability and order fulfillment, citing issues with online orders and in-store stock discrepancies.
Store Cleanliness
The store is generally reported as clean and well-organized, although some reviews noted specific areas needing attention.
Checkout Experience
Many customers experienced long wait times at checkout, particularly with self-checkout issues and insufficient staff at registers.
Employee Recognition
Several customers highlighted specific employees for their exceptional service, suggesting a need for better recognition of staff contributions.
- NCNick Carrick6 days ago4.0This is my go-to local Lowe’s. Pretty standard for a big-box home improvement center. Nice selection of products to choose from. The store is kept reasonably well stocked and clean. Most employees are friendly and knowledgeable, customer service desk is usually very good and easy to work with. Will most certainly return again soon!
- WHWilliam HillJan 4, 20261.0I was there and waited for assistance, no help whatsoever
- SJShaab JavedDec 26, 20255.0Good deals on boxing day
- RRRyanDec 12, 20255.0Visited this Lowes to get some glass cut for a job I was doing in Petersburg, it was a tricky cut with the sizes available but Trenden pulled it off with a level of skill and professionalism I have rarely encountered in the big box stores during my 20 years in the contracting businuess. Give this man a raise!!
- LLLostn88Dec 5, 20251.0I ordered an EGO POWER+ Leaf Blower, Cordless Electric 756 CFM, Includes 56V 5.0Ah Battery and Charger - LB7654 online for $299.00. I added another 56V 5.0Ah battery for $200 more.(See attachments). I was told there were no available batteries, so I canceled the order. I ordered an alternative, but canceled the order when it said due to staff shortages it could be days before pickup. I went to the store on December 1st, and magically, there were 3 batteries in inventory. I had the battery and the blower, but it was not ringing up the price I was quoted online. The battery was like $325. The customer service representative asked if she could honor the price. One supervisor said no, while another said yes. I was given the option of getting the EGO POWER+ Leaf Blower, Cordless Electric 880 CFM, Includes (2) 56V 4.0Ah Batteries and Charger - LB8803-2. The batteries were weaker. I tried to buy another battery. However, as I said, the battery was coming up as $325, not $200 as it was online. The price was lower, but unavailable. I had a 20% coupon. I didn't get to use it. The reason was because I didn't put it on my Lowe's card. I didn't know. I wanted it fixed. I asked for a manager. However, I overheard the manager didn't want to be bothered. All I wanted was the online price with the Cyber Monday discount of $60 off the regular price. With my 20% off, I could have saved an additional $90. Instead, I saved $45 and got 2 cheaper batteries. You have to ask yourself why it was out of stock when there were 3 locked up? BTW, the original online order, I was messaged that due to short staff, it could be days before I got my order. What? How hard is it for a person to gather two items and bring them to customer service? So I got something I didn't want, no manager to override the price change, didn't honor the online price, and someone who didn't want to void the ticket and place it on my Lowe's card. I will be contacting the corporate office. I will ask why the battery said unavailable when 3 were on site. I called the number below. When I said my peace, on a recorded line. After waiting, I decided I wanted to tape their response. It clearly said I was going to record. The explanation was stopped. I heard music for a minute or two, and the call ended. Lowe's can record my statement. Unfortunately, I can't record your answer. Why? What are they scared of? I realized by the conversation it was scripted. I knew by intuition that the representative would tell me that Lowe's did me a favor by giving me the online price. I came in the store on December 1st, and I counted (3) 56 V5 A batteries at the end of the aisle, locked up. The gentleman took what I wanted to customer service. I tried again, to place an order online and again it said it was unavailable. Tina, at customer services tried without success. She actually put in the item number and it was the same as scanning to check the price. The price for the blower was the same in store as it was online. Lowe's didn't give me anything. It was a mistake to even call. All I wanted was the battery for $200.00 minus the 20%. Even with this gesture, I still didn't save my full potential. I was curious, so I went online and now there are (4) 56V 5 A on the locked endcap. The price is $329. 12/9/25.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Prince George, VA?
Lowe's offers a wide range of products including appliances, tools, paint, patio furniture, home décor, flooring, plumbing supplies, outdoor and gardening equipment, and more.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides various installation services such as appliances, flooring, cabinetry, doors, windows, HVAC, and more.
What are the store hours for Lowe's Home Improvement in Prince George?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sundays, with special holiday hours on certain dates.
Does Lowe's offer online shopping and order pickup options?
Yes, customers can shop online at lowes.com and choose in-store pickup or delivery services available at the Prince George location.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment options.
How can I find or track my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account to receive updates.
Are there any nearby services or stores that could complement a visit to Lowe's in Prince George?
Yes, Minute Key and minuteKEY locksmith services, as well as Blue Rhino Propane Exchange, are nearby, offering convenient solutions for key duplication and propane needs when visiting Lowe's.
What nearby dining options are convenient if I visit Lowe's Home Improvement in Prince George?
Tilted Kilt Pub and Eatery is a nearby American restaurant and bar, perfect for a meal or drinks before or after shopping at Lowe's.
Are there nearby medical facilities close to Lowe's for urgent or health-related needs?
Yes, nearby medical facilities include Virginia Urology, Pulmonary Associates of Richmond, VCU Health at Temple Avenue, and the Virginia Eye Institute.
How does Lowe's support sustainability and recycling?
Lowe’s offers recycling services for electronics, light bulbs, and batteries and provides free haul away for certain items to support environmentally friendly practices.