Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Pounding Mill, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
920 reviews
5 stars
516
4 stars
212
3 stars
100
2 stars
29
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with staff, citing rudeness, lack of assistance, and long wait times for help.
Product Availability
Customers appreciated the wide variety of products available, but some noted issues with stock levels and quality, particularly with lumber.
Store Cleanliness
Feedback indicated that the store cleanliness was inconsistent, with some customers mentioning trash and disorganization.
Checkout Experience
Several reviews expressed frustration with the self-checkout system being the only option, leading to dissatisfaction among customers.
Staff Friendliness
While many customers found staff to be friendly and helpful, others experienced the opposite, highlighting a lack of consistent service.
- JJJamesNov 14, 20251.0I googled Kilz primer near me and the price listed at 32.48 available for in store pickup. When I got there the sticker price was 35.68, so I went to customer service and showed them their own website and they would not adjust the price. They said it was online only, but it said nothing about ordering online only. They said it was member price, but it didn't say member price. They even said I screenshot the ad until I showed them it was live feed. These people are using false advertising for financial gain due to not having competition in this area from another vendor. They also do not like veterans since lumber, plumbing, electrical, appliances, and more are not eligible for military discount. The explanation was that these items have no mark up on them. They claim to be selling them at cost!
- JDJOSEPH DOWDNov 2, 20255.0Tons of clearance items got a display model dewalt drill for 50
- TITim IsraelSep 16, 20251.0Impossible to speak to a human being by calling . I’ve tried different days and times and it’s extremely frustrating! When you finally speak to someone they can’t help and your back on hold untill you give up and hang up Update: Thanks for the response and the request to call. For the record I tried to call back, I was put on hold for 23 minutes untill I gave up and hung up.
- JSJennifer ShortridgeSep 4, 20253.0While visiting your store today I found you associate to be simply rude. I have spent more money at hour store this year than I care to mention however when asking for help looking for a specific item your associate was just rude. While I didnt catch his name (good thing I didn't) he said you all no longer carry the bulb I need and when I ask if it cpuld be ordered he said I could check the internet and see. An then proceeded to keep talking about things I could do. I wish there was other options in our area that Lowes
- KBKenneth BaileyAug 13, 20255.0Has everything you need to get a job done
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Pounding Mill, VA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building and electrical materials, flooring, garden tools, hardware, kitchen items, lighting, plumbing supplies, tools, and outdoor furniture among others.
What are the operating hours for Lowe's Home Improvement in Pounding Mill, VA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, plumbing fixtures, and more to help you complete your projects.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and for in-store returns, you need to provide proof of purchase at the customer service desk.
What nearby places are close to Lowe's Home Improvement in Pounding Mill, VA that customers might find useful?
Nearby places include the Post Office-Pounding Mill for mailing needs, Hardee’s and McDonald's for dining options, and AutoZone Auto Parts for automotive supplies, which customers might visit before or after shopping at Lowe's.
Are there any nearby motels or hotels close to Lowe's Home Improvement?
Yes, nearby accommodations include Timberline Lodge and Budget Inn, which may be convenient for customers traveling to Pounding Mill, VA for their home improvement needs.
How can nearby gas stations help customers visiting Lowe's Home Improvement?
Nearby gas stations such as Exxon, Marathon, Fas Mart, and Shell provide convenient fuel stops for customers while shopping or traveling to and from Lowe's in Pounding Mill, VA.