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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Portsmouth, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,101 reviews
5 stars
1,124
4 stars
481
3 stars
202
2 stars
88
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting unhelpful or rude staff, while others praised specific employees for their exceptional service.
Store Organization
Several reviews mention issues with store organization and cleanliness, with customers expressing frustration over disorganized aisles and difficulty finding items.
Product Availability
Customers frequently noted that the store often lacks sufficient stock of items, leading to disappointment and the decision to shop elsewhere.
Delivery Issues
Multiple reviews highlighted problems with delivery services, including delays and poor communication regarding delivery times.
Positive Employee Interactions
Despite the negative feedback, many customers acknowledged friendly and helpful staff members who provided good service during their visits.
- PSPaula Smith3 days ago1.0Service is terrible or should I say NON-EXISTENT!!!I literally had someone to call for help 3 times this morning in plumbing and no one showed. Imagine me going into a hardware store with a faucet needing help... I guess that's unheard of. I am NEVER coming here again. I can go anywhere and GUESS... Next time I'll just go to Chesapeake.
- DGDiego gutierrezDec 9, 20251.0The service is terrible, way too bad. I'm losing money on damaged items, customer service is incredibly slow, and the delivery of materials is incredibly slow. The staff is always in a bad mood, and I've lost over £2,000 with this store in Portsmouth and Suffolk. Awful service.
- CRCorey (RoxDrop)Dec 7, 20253.0If it wasnt for the help of two young gentlemen employees I'd give it 1 star.. not the best lowes but we were in the area and they had whay we wanted in stock.
- HHHollyDec 6, 20251.0The experience I had at Lowe’s store was absolutely unacceptable. The employees we dealt with — Angela and Tamala — showed extremely unprofessional conduct Their rude behavior and lack of customer service were shocking. This needs to be handled by management right away.
- MBMs. BDec 6, 20251.0Very disappointed with the service at this Lowe’s store number 1593 terminal 17 this was on Saturday dec 6 2025 good thing we got their names, Angela and Tamala very unprofessional behavior very !
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Portsmouth, VA?
You can find products such as appliances, bathroom supplies, building materials, electrical items, flooring, paint, patio furniture, power tools, and more at Lowe's Home Improvement in Portsmouth, VA.
What are the store hours for Lowe's Home Improvement in Portsmouth?
Lowe's in Portsmouth is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinetry, lighting, HVAC, roofing, and more.
Does Lowe's Home Improvement in Portsmouth provide order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging in to your MyLowe's account to receive updates.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places to visit around Lowe's Home Improvement in Portsmouth?
Nearby places include Victory Events for concerts, Tropical Smoothie Cafe for refreshments, and Pizza Hut for casual dining, making it convenient to plan your visit with dining or entertainment options.
Is there a propane exchange service near Lowe's in Portsmouth?
Yes, Blue Rhino Propane Exchange is nearby, allowing customers to conveniently exchange propane tanks when shopping at Lowe's.
Where can I find car care services near Lowe's Home Improvement?
George Farish Collision Center and Canady & Branch Complete Car Care are nearby auto body and repair shops, providing convenient vehicle services close to Lowe's.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Weber, and many more.