Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Portsmouth, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,086 reviews
5 stars
1,116
4 stars
479
3 stars
201
2 stars
88
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences vary widely; some employees are praised for their helpfulness, while others are criticized for being unresponsive or rude.
Store Organization
The store is often reported as disorganized and messy, leading to customer frustration when trying to find items.
Product Availability
Customers frequently mention that the store has a good selection of products, but there are complaints about stock issues and missing items.
Staff Knowledge
While some staff members are noted for their knowledge and assistance, others are described as unhelpful or lacking product knowledge.
Cleanliness
The store is generally described as clean and well-maintained, contributing positively to the shopping experience.
- SGShelby Gregory1 day ago5.0Kudos to Arthur in the appliance department at the Portsmouth store. He was so kind to try helping us with an installation issue. Even though the situation worked itself out, he really went above and beyond to try to help us with the issue.
- SIson irvNov 11, 20255.0I had a great experience with Matt at Lowe’s. He was patient, kind, and had a good sense of humor while helping me choose materials for my bathroom renovation. Even though he’s part-time, he brings full-time commitment and care. Thanks, Matt, for making the process easy and stress-free!
- THTrey HarrellOct 27, 20255.0Great place, great service. Good deals. Quick and easy. Great staff. Alot of parking. Store is always clean and organized. Great atmosphere
- BBBig BearOct 25, 20253.0I just came here because it was convenient. Sometimes the staff is cool and professional, sometimes they walk past you 10 times without asking if you need help. Standard in Victory Crossing, however....do better.
- VRViewer ReviewOct 11, 20251.0I forgot to get my paint tinted. I returned to the store and went to customer service where she told me to go to the paint department and have it tinted once I got there. Isaiah begin to question me about when I was at the store and who helped me and because nobody assisted me he refused to give me my paint back and begin to go and get a supervisor who came back and proved that I did pay for my things very unprofessional and racist.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Portsmouth, VA?
You can find products such as appliances, bathroom supplies, building materials, electrical items, flooring, paint, patio furniture, power tools, and more at Lowe's Home Improvement in Portsmouth, VA.
What are the store hours for Lowe's Home Improvement in Portsmouth?
Lowe's in Portsmouth is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinetry, lighting, HVAC, roofing, and more.
Does Lowe's Home Improvement in Portsmouth provide order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging in to your MyLowe's account to receive updates.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places to visit around Lowe's Home Improvement in Portsmouth?
Nearby places include Victory Events for concerts, Tropical Smoothie Cafe for refreshments, and Pizza Hut for casual dining, making it convenient to plan your visit with dining or entertainment options.
Is there a propane exchange service near Lowe's in Portsmouth?
Yes, Blue Rhino Propane Exchange is nearby, allowing customers to conveniently exchange propane tanks when shopping at Lowe's.
Where can I find car care services near Lowe's Home Improvement?
George Farish Collision Center and Canady & Branch Complete Car Care are nearby auto body and repair shops, providing convenient vehicle services close to Lowe's.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Weber, and many more.