Brand Certified
Lowe's Home Improvement
4.1(2206 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
4040 Victory Boulevard, Portsmouth, VA
23701, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(757) 405-9980
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/VA-Portsmouth/1593
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Portsmouth, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,206 reviews
5 stars
1,183
4 stars
497
3 stars
216
2 stars
91
1 star
219
- GSGwen Saunders6 days ago1.0My husband and I visited Lowe’s today prepared to spend over $500 on lumber for a home project. Unfortunately, the associate in the lumber department refused to assist us, which resulted in us leaving without making a purchase. The only boards available on the floor were severely warped, had raw edges, and were clearly defective and unusable. We noticed new, usable inventory stored overhead and asked if he could bring down approximately 16–18 boards so we could buy them. He refused and told us he could not move the inventory unless all of the defective material on the floor was sold first. At no point did he offer to ask for help, call another associate, or suggest a solution. He did not ask us to wait or attempt to assist in any way. Instead, he insisted that we purchase the damaged and unusable boards. Because of this refusal to provide basic customer service, Lowe’s lost a sale of over $500 and likely future business as well. As customers ready and willing to make a significant purchase, we expected reasonable assistance and access to quality merchandise. This experience was unprofessional and disappointing, and it has seriously impacted our trust in Lowe’s. We hope management addresses this issue so that other customers do not encounter the same situation.
- SWSharon WilliamsJan 29, 20261.0No service
- R8Reese&son 87Jan 26, 20264.0Lowe's is great when you know what your looking for just not every isle you need help on and phone sales line went really quick this time so that was nice
- PSPaula SmithJan 10, 20261.0Service is terrible or should I say NON-EXISTENT!!!I literally had someone to call for help 3 times this morning in plumbing and no one showed. Imagine me going into a hardware store with a faucet needing help... I guess that's unheard of. I am NEVER coming here again. I can go anywhere and GUESS... Next time I'll just go to Chesapeake.
- DGDiego gutierrezDec 9, 20251.0The service is terrible, way too bad. I'm losing money on damaged items, customer service is incredibly slow, and the delivery of materials is incredibly slow. The staff is always in a bad mood, and I've lost over £2,000 with this store in Portsmouth and Suffolk. Awful service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Portsmouth, VA?
You can find products such as appliances, bathroom supplies, building materials, electrical items, flooring, paint, patio furniture, power tools, and more at Lowe's Home Improvement in Portsmouth, VA.
What are the store hours for Lowe's Home Improvement in Portsmouth?
Lowe's in Portsmouth is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinetry, lighting, HVAC, roofing, and more.
Does Lowe's Home Improvement in Portsmouth provide order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging in to your MyLowe's account to receive updates.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places to visit around Lowe's Home Improvement in Portsmouth?
Nearby places include Victory Events for concerts, Tropical Smoothie Cafe for refreshments, and Pizza Hut for casual dining, making it convenient to plan your visit with dining or entertainment options.
Is there a propane exchange service near Lowe's in Portsmouth?
Yes, Blue Rhino Propane Exchange is nearby, allowing customers to conveniently exchange propane tanks when shopping at Lowe's.
Where can I find car care services near Lowe's Home Improvement?
George Farish Collision Center and Canady & Branch Complete Car Care are nearby auto body and repair shops, providing convenient vehicle services close to Lowe's.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Weber, and many more.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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