Brand Certified
Lowe's Home Improvement
4.0(3478 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1081 North Military Highway, Norfolk, VA
23502, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(757) 455-5205
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/VA-Norfolk/1065
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Norfolk, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
3,478 reviews
5 stars
1,755
4 stars
787
3 stars
348
2 stars
192
1 star
396
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and unhelpfulness from associates.
Product Availability
Customers frequently noted issues with product availability and stock levels, leading to dissatisfaction.
Store Experience
Many reviews highlight a chaotic store environment, with blocked aisles and difficulty finding assistance.
Installation Services
Numerous complaints were made regarding poor experiences with installation services and delivery issues.
Positive Staff Interactions
Despite negative experiences, several customers recognized specific employees for their exceptional service.
- JDJoseph “Mrincredable09” Delahanty6 days ago5.0The staff was very friendly and helpful
- EWEarl WorkmanFeb 25, 20261.0Don't buy big ticket items or apply for Lowe's synchrony credit card from this store. I bought a John Deere riding mower in May 2024, the price Lowe's gave me and the price they sent to Synchrony Bank was $245.03 more. It took me 5 months of disputes with Lowe's and Synchrony to get it settled. This Lowe's was at fault. They paid the 245.03 and never apologized to me.
- SMSonja McClainFeb 23, 20261.0Don’t buy the protection plan!!! You’ll be made into a lollipop (sucker). Bought a refrigerator with protection 2 years ago and for the last six months have had continuous issues. Lowe’s has washed their hands of selling faulty goods and the warranty company is crap. Says you have to have someone come out at least three times and they still do NOTHING. Oh and by the way if your a business owner you loose a half of a days /business/work income waiting on said repair person to visit (and they don’t offer reimbursement for that). What a gimmick they have going, these are the kind of swindlers that need to go under.
- MCMarissa CifuentesJan 31, 20261.0I normally have no issues with this location, but tonight was a different story and it left me speechless. I want to start off by making sure others know, you do NOT have to physically scan your drivers license to get your military discount. No matter the attitude or push back that you get from the employees, even if the associate lies straight to your face saying the policy changed months ago, you absolutely do not have to provide your drivers license to be scanned. We had no other choice but to come here because the Home Depot down the street was closed due to snow. Everything was going well until we went to self checkout. The amount of attitude I got from Kaleema for simply saying I didn’t feel comfortable scanning my ID is crazy. After I read the screen saying that it states I can either provide proof or scan my ID, she refused to help at all while shrugging her shoulders and continued to stand with her arms folded in the aisle while I just stood there wondering why I was getting this hostility in the first place. Honestly, I considered just leaving everything there at the register for being treated like that for no reason other than being a customer. I decided to back out and tried scanning my Lowe’s QR code in the app, and it worked. I didn’t have to provide any ID. I really recommend that management goes back and reviews the footage to see how their employees are talking and treating their customers, because no one wants to shop in a rude and hostile environment.
- AEAbe EgleyJan 31, 20261.0Went to the storeI went to Lowe’s because I had a gift card and needed to purchase a paint sprayer. Home Depot had the same item on sale, while Lowe’s did not. Based on Lowe’s advertised price match guarantee, I requested a price match. Unfortunately, this location would not honor the price match, despite it being within Lowe’s stated policy. It was disappointing to be told that the policy would not be followed at this store, especially when choosing to shop there specifically because of the gift card.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Norfolk, VA?
You can find products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many more trusted brands.
What are the store hours for Lowe's Home Improvement in Norfolk?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with adjusted hours on some holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there installation services available at Lowe's?
Yes, Lowe's offers a wide range of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, flooring, HVAC, lighting, roofing, and more.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby, you can visit Dominic’s of New York - Norfolk VA for food, or get key and locksmith services at Minute Key. There are also dining options like Sal's Famous NY Pizza and Chipotle Mexican Grill.
Which nearby transit or service locations can help me access Lowe's Home Improvement?
Nearby services such as minuteKEY locksmiths and Blue Rhino Propane Exchange can assist customers. Also, the proximity to mobile phone stores like T-Mobile can help you stay connected while visiting.
Are there healthcare and other essential services near Lowe's Home Improvement?
Yes, Aspen Dental and Motto Clear Aligners are nearby for dental care, as well as Always Best Senior Home Care and New Life Wellness Center offering various medical services.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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