Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Norfolk, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
3,262 reviews
5 stars
1,653
4 stars
758
3 stars
326
2 stars
177
1 star
348
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for being unresponsive or rude.
Product Availability
Customers frequently reported issues with stock availability and incorrect information about product locations.
Checkout Experience
Self-checkout and long wait times at the register were common complaints, with some customers expressing frustration over the lack of assistance.
Installation Services
Numerous negative experiences with installation services, including delays, poor communication, and unsatisfactory results.
Store Organization
Store layout and organization received criticism, with customers noting blocked aisles and difficulty finding items.
- JHJihad Hammad1 day ago5.0Amy in the home Appliance Department was exceptional ☆☆☆☆☆ customer service !!! She is knowledgeable and very helpful. Amy made it so easy to purchase big items what's short time.
- JOJohn O'NealNov 13, 20251.0Lots of people working until they see you standing in the middle of an aisle, clearly looking around for help, and divert their stride as to avoid you. Going to Home Depot now; hopefully they'll get my business otherwise I'll have to find somewhere else.
- CLCorey LeFebvreNov 12, 20251.0My contractor was in your store this evening looking for materials to finish my project and was followed by your staff who seemed to be concerned about something, possibly theft? These intimidation tactics are not only unprofessional they are potentially illegal. How dare you! In addition if your store manager cannot handle security professionally, you should consider firing every last one of your current employees until you feel like you can manage your inventory. You are truly pathetic.
- MSmegan sOct 25, 20251.0Do not do floor install with Lowe’s. The company that they use is legacy Flooring based out of Raleigh, North Carolina. What an absolute nightmare contracting with them. After 6 week delay I find out the store sold my pallet of Flooring and didn’t tell me that they had to re-order it. Then I had scope slip for issues that could’ve been addressed when the person who was measuring came out, could have addressed at the time. Then there were other issues with the quote and materials not being in the quote. I wasted over 24 hours of my time, waiting for contractor to show up that never showed up and I wasted several more hours because the people who were doing self leveling had no idea what they were doing, and I questioned their approach to it and so we had to wait for the general manager of Legacy to show up and that guy had no idea what he was doing with Flooring either he had to call back to the office to ask questions. The guy who did self leveler was over an inch off. Once I went to install the cabinets, I had to put almost an inch worth of shims on one side of the floor. I have hundreds of dollars of material that they allegedly were required to use on my floor and when I had a small smaller company come in and do it. They advise me that none of that material was needed. So now I have to go back to the store to go get a refund for all of this material. I’ve waited over a week for refunds for some of this material that I’ve called corporate about that never showed up to my house and I have yet to get any resolution. I was advised I have to go into the store with all my materials, including bringing the partial material orders. To prove to them that I only received half of the materials. When asking the manager on duty tonight (CJ), who the manager for tomorrow is going to be he told me he can’t give out schedules. I asked for a name and not a schedule and he refused to give me the name of the manager on duty tomorrow morning because he just didn’t want to give out a schedule not because of a policy. I was not asking for a schedule. I was asking for a first name. He refused. But I’m gonna know who it is tomorrow morning when I show up so now I’m gonna know their schedule… I will not be going back to this location or Lowe’s at all. Their competitor Home Depot now has my complete and sole business for my company and private purchases. Don’t waste your time here. I wish I could give 0 stars.
- GSgeorge schoolfieldOct 24, 20252.0The military highway Lowes was a mess today. Last isle was so full of carts with orders that I could not use the isle. I asked 2 associates where I could find 4x8’ pvc sheets— both told me different incorrect locations—- turns out they were sold out. Neither bothered to look. Went to get guttering and it was low on stock and much of what there was bent. So I only ended up with some 2x4’s—— the checkout lady was very pleasant, however.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Norfolk, VA?
You can find products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many more trusted brands.
What are the store hours for Lowe's Home Improvement in Norfolk?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with adjusted hours on some holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there installation services available at Lowe's?
Yes, Lowe's offers a wide range of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, flooring, HVAC, lighting, roofing, and more.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby, you can visit Dominic’s of New York - Norfolk VA for food, or get key and locksmith services at Minute Key. There are also dining options like Sal's Famous NY Pizza and Chipotle Mexican Grill.
Which nearby transit or service locations can help me access Lowe's Home Improvement?
Nearby services such as minuteKEY locksmiths and Blue Rhino Propane Exchange can assist customers. Also, the proximity to mobile phone stores like T-Mobile can help you stay connected while visiting.
Are there healthcare and other essential services near Lowe's Home Improvement?
Yes, Aspen Dental and Motto Clear Aligners are nearby for dental care, as well as Always Best Senior Home Care and New Life Wellness Center offering various medical services.