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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Norfolk, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
3,273 reviews
5 stars
1,659
4 stars
756
3 stars
327
2 stars
177
1 star
354
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences are inconsistent, with some employees providing excellent assistance while others are reported as rude or unhelpful.
Staff Availability
Many customers noted difficulty in finding staff for assistance, leading to frustration and negative shopping experiences.
Product Availability
While some customers found the store well-stocked, others reported issues with items being out of stock or incorrect inventory listings.
Store Environment
The store environment received mixed reviews, with some praising cleanliness and organization, while others noted cluttered aisles and blocked access.
Installation Services
Customers expressed dissatisfaction with installation services, citing delays and poor communication regarding appointments and quotes.
- SHSarah Ryan HudsonJan 2, 20261.0I recently placed 1 order for ~$3k from Lowes, after 2 months and 5 trucks…I do not have my complete order. I have spent countless hours on the phone being transferred around. I was given repeated offers of compensation on my order and it’s a gift card. No thank you, terrible.
- AKApril Dawn KorenDec 17, 20255.0Everyone at the pro desk is always at the top of their game. Michele, the supervisor always make sure that any issues or concerns get handled right away. All of the pros are very good at making sure customers receive exactly what they need in a timely manner in the pro cashiers are top-notch customer service! Having shopped at multiple locations, the Chesapeake location on Battlefield by far exceeds the others in all areas
- AGA GDec 5, 20251.0Absolutely the worst experience I’ve ever had. I honestly cannot believe this associate is allowed to work there. This is not the first time I’ve witnessed poor customer service from this individual, but this incident was so bad that I’m taking time out of my busy schedule to report it. I went into the store looking for galvanized hanger straps that I’ve purchased from Lowe’s before. I asked one associate if he could help me find them. He actually tried—he looked online and seemed new—so I appreciated his effort even though he couldn’t locate the item. He then asked another associate if he knew what aisle it was on. This is where everything went downhill. The second associate claimed he knew exactly what I was talking about but said the store didn’t sell it. I told him I had purchased it there previously. His response was unbelievable: “If you bought it here before, you’d know where it was.” My tone immediately shifted. I told him that if he didn’t know where it was or wasn’t willing to help, I would just find it myself. He then replied: “It’s not that I don’t know where it is, it’s you don’t know where it is.” At that point, I was furious. I told him he was the rudest associate I had ever encountered and needed training. As I walked away, he added: “You’re talking all that while you’re walking away.” I was shocked. I actually turned back and said, “I’m back—now what?” But I quickly gathered myself and realized he wasn’t worth it. I let him antagonize me into almost escalating a situation that could have gotten out of hand. While I would love to say I’ll never shop at this location again, that wouldn’t be true. I understand good companies sometimes have bad employees. But it is the company’s responsibility to ensure employees don’t feel comfortable displaying this kind of unprofessional behavior. What makes this worse is that just the previous week, I asked for a manager at this same location to compliment a paint-desk employee for going above and beyond. He was the best Lowe’s employee I’ve ever encountered. So the contrast is shocking. One very important detail: when I asked the rude associate for his name, he lied and said his name was “Byrd.” When I went to the customer service desk to file a complaint, the manager and three employees all said no one by that name worked there. Once I described him (not wearing a vest or any Lowe’s uniform), they chuckled like they already knew exactly who I was referring to—and were not surprised. His actual name is Carter. I will say this: the employees at the customer service desk were extremely apologetic and professional. Unfortunately, one employee like this can completely ruin the customer experience.
- MWMS. WalkerNov 28, 20255.0I'm a little late ,but I have to give kudos to Johnathan in Lawn and Garden and Fred inside Lawn and garden !!! They both gave EXCELLENT!!!! CUSTOMER SERVICE !!!! And they know their stuff too !!! Also today Lawrence on the inside assisted me and gave me pointers on a project !!! LOWE'S got a real good crew up in there !!!!!
- RSRebecca SNov 28, 20255.0Had a good time at the Black Friday event, kudos to the team for bringing out coffee and donuts for those of us who had been waiting in line for a while, that was unexpected and very welcomed in the cold. Decor was neat, staff was festive, got good deals 10/10 will be back.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Norfolk, VA?
You can find products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many more trusted brands.
What are the store hours for Lowe's Home Improvement in Norfolk?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with adjusted hours on some holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there installation services available at Lowe's?
Yes, Lowe's offers a wide range of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, flooring, HVAC, lighting, roofing, and more.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby, you can visit Dominic’s of New York - Norfolk VA for food, or get key and locksmith services at Minute Key. There are also dining options like Sal's Famous NY Pizza and Chipotle Mexican Grill.
Which nearby transit or service locations can help me access Lowe's Home Improvement?
Nearby services such as minuteKEY locksmiths and Blue Rhino Propane Exchange can assist customers. Also, the proximity to mobile phone stores like T-Mobile can help you stay connected while visiting.
Are there healthcare and other essential services near Lowe's Home Improvement?
Yes, Aspen Dental and Motto Clear Aligners are nearby for dental care, as well as Always Best Senior Home Care and New Life Wellness Center offering various medical services.