Extra Space Storage

4.6
500 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 1108 Tidewater Dr in Norfolk, VA today! Our large selection of storage units, climate controlled units, exceptional security, ADA compliant, covered loading bay, deliveries accepted, parking spaces, elevator access, military discount, wide drive isles, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1108 Tidewater Dr, Norfolk, VA
23504, United States

Hours

Reviews

4.6
500 reviews
5 stars
426
4 stars
31
3 stars
9
2 stars
5
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted exceptional customer service, particularly praising staff members like Keione and Jada for their professionalism and attentiveness.

Facility Cleanliness

Many customers noted that the storage facility was clean and well-maintained, contributing to a positive overall experience.

Pricing Concerns

Several reviews expressed dissatisfaction with sudden price increases and unclear pricing policies, indicating a need for better communication regarding costs.

Security Issues

A few customers reported security concerns, including incidents of tampering with locks and rodent problems, which raised doubts about the safety of stored items.
  • JB
    Jaslan bouton
    Jan 5, 2026
    4.0
    Staff are friendly and very helpful!! There was traces of rats or mouses in another man's unit while we were moving in but other then that it looks exactly like you would expect this type of storage unit place. The staff definitely is the highlight of this place
  • AM
    Angelique Mason
    Jan 5, 2026
    5.0
    Jada is an excellent customer service specialist and acting manager! Love her beautiful smile and spirit!
  • JM
    James Mendez
    Dec 26, 2025
    5.0
    I had an amazing experience thanks to this team member while getting help with a storage unit. Jada’s customer service was truly outstanding—something that’s hard to come by these days. She was professional, attentive, and genuinely cared about making the process smooth and stress-free. It was a breath of fresh air to work with someone who clearly takes pride in their work and goes above and beyond. She absolutely has a manager’s mindset and is someone you definitely want to keep on your team. Highly recommend!
  • KH
    K H
    Dec 26, 2025
    5.0
    I loveeee this location. It’s a convenient location for my commute to work and home and they’ve finally hired a really nice manager as well, Jada! I appreciate the phenomenal customer service.
  • TT
    Tnyka Thomas
    Dec 18, 2025
    5.0
    Jada took such good care of me!! I was stressing out needing a storage space quick right before my deployment in 2 days and she was soo sweet to me and got me a great price with just enough space for me and my car. Thankyou Jada and thankyou storage space:)

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.