Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 385 Naval Base Rd in Norfolk, VA today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, RV parking, drive up climate controlled units, golf carts available, military discount, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
752 reviews
5 stars
688
4 stars
33
3 stars10
2 stars4
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Yolanda and Bacu, received high praise for their friendliness, helpfulness, and professionalism, making the rental process easy and enjoyable.
Cleanliness and Security
The facility is noted for being clean and well-maintained, with customers feeling secure due to the gated access and surveillance.
Mixed Experiences
While many reviews highlight excellent service, there are some complaints regarding communication issues and security concerns related to theft.
Efficiency
Customers appreciated the quick and seamless process of renting units, often completing transactions in under 20 minutes.
- CCCarlito Chappa3 days ago5.0Yolanda is definitely a great help
- MMManny5 days ago1.0If you’re military do not rent here they did not apply our discount for months, raised our rent out of the blue and lied about notifying us, changed our due date for payment without consent and continued to charge us the same insurance price despite us requesting it to be lowered via live chat and on a recorded line with the manager Yolanda. I will be talking to my chain of command to see what can be done to get them blacklisted and a lawyer Update: The owner wants to comments and pretend that they didn’t know … we have evidence that you did know of all our concerns and have contradicted yourselves many times. We have already tried to be reasonable and handle it with you all. If YOU want to make it right then YOU need to reach out to us.
- WGWanda GunnoeDec 29, 20255.0Yolanda Bacu, have been great over the years, Ryan is a great addition and he smells good and is cute.
- CVChanel VautourDec 23, 20255.0I had a great experience at Extra Space Storage in Norfolk. The entire property was very clean, including the bathroom in office. The roads were well maintained. I also appreciated that it was gated and the many cameras around the facility, which made me feel safe while on site. Yolanda and Ryan were amazing and super friendly, welcoming, and extremely helpful. Ryan even had a fresh fragrance that added to the positive impression. Their customer service really stood out and made the visit easy and enjoyable. I would definitely recommend this location to anyone looking for secure and well kept storage with outstanding staff!
- CPCourtney PockatDec 23, 20255.0Yolanda has been so easy to work with in helping me store my motorhome!!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves the Norfolk community, including Partra, Glenwood Park, Lakewood, and Aragona Village.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Naval Base Rd and E Little Creek Rd.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer RV storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for RVs of all sizes. Whether you’re leaving an RV in storage long term or simply need a place to park an RV between uses, we offer a flexible option with month-to-month leases so you can store for as long as you need.
What are the gate access hours at Extra Space Storage?
The gate access hours at Extra Space Storage are from 6:00 AM to 10:00 PM, seven days a week.
Does Extra Space Storage offer climate-controlled units?
Yes, Extra Space Storage offers climate-controlled storage units suitable for temperature-sensitive belongings.
Can I purchase packing supplies at Extra Space Storage?
Yes, Extra Space Storage sells a variety of moving and packing supplies both online and at their local facilities.
Is there drive-up access available for storage units at Extra Space Storage?
Yes, drive-up storage units are available, making it easy to move large or heavy items directly in and out of your unit.
What payment methods does Extra Space Storage accept?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa for payments.
Where is Extra Space Storage located?
Extra Space Storage is located at 385 Naval Base Rd, Norfolk, VA 23505.
What nearby storage facilities are close to Extra Space Storage?
Near Extra Space Storage, you'll find Life Storage and Extra Space Self Storage Units, offering additional storage and truck rental options.
Are there any schools near Extra Space Storage?
Parkdale Private School and Parkdale Preschool & Daycare are nearby, helpful for families in the area.
What notable places can I visit near Extra Space Storage?
You can visit the USS Arlington (LPD 24) and the Navy Base, Virginia, both close to Extra Space Storage, ideal for those interested in military history.
How can nearby businesses like Commonwealth Building Materials benefit Extra Space Storage customers?
Customers can conveniently purchase home improvement and building supplies at Commonwealth Building Materials nearby, which complements their storage and moving needs.