Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Newport News, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,804 reviews
5 stars
1,474
4 stars
754
3 stars
226
2 stars
107
1 star
243
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for their helpfulness, while others are reported as rude or unprofessional.
Stock Availability
Frequent complaints about items being out of stock or not properly organized on shelves.
Checkout Experience
Long wait times at checkout, particularly with self-service options being limited.
Product Quality
Customers appreciate the quality of products but express frustration over delivery issues and return policies.
Store Layout
Store organization and layout are criticized for being chaotic, making it difficult for customers to find items.
- TITorres Home Improvement1 day ago2.0I have been visiting this store for many years and I know most of the staff very well. However, I have noticed that the quality of customer service has declined significantly lately. Several employees have been treating customers poorly, and I believe this is an issue that should be addressed, as it negatively affects the overall experience in the store.
- BHBrenda HollowayNov 16, 20255.0Looking for discount flowers.
- SDSchmadintz DesignNov 5, 20255.0Came to Lowes to get stuff for a remodel project. Chris S. Was very helpful and nice. He let me know where everything i needed was located, even made sure i had the right stuff. His knowledge of the merchandise in the store and how to do electrical properly was very impressive. When leaving, I had problems with the machine at self checkout, the cashier working the machines named Jamal came over and straightened it out fast. He was very courteous and professional. Both of these employees made my experience great and I will definitely shop here again.
- RRRobinNov 4, 20255.0We had our dog class here and it was a lot of fun
- MMMosesNov 4, 20255.0Great staff. Isaiah and the guys outside are super helpful! Plus they laughed at my jokes so that’s a 10/5 in my book lol. I love my pet mum and milf lol
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Newport News, VA?
You can find products including appliances, bathroom supplies, building supplies, electrical, plumbing, flooring, tools, outdoor furniture, grills, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in Newport News?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Returns can be started online or at the customer service desk in store.
What services does Lowe's Home Improvement provide?
Lowe's offers a range of installation services including appliances, flooring, doors, roofing, HVAC, cabinetry, lighting, and more, as well as assembly and repair services.
Are there any nearby restaurants where I can eat before or after visiting Lowe's in Newport News?
Yes, nearby restaurants include Dominic's of New York, Golden Corral Buffet & Grill, Cook Out, Ur Pizzeria, and Sunrise Pizzeria Family Restaurant where you can enjoy various dining options.
If I need auto-related services, are there places near Lowe's Home Improvement?
Yes, you can find nearby places like Precision Auto Glass Repair, AAMCO Transmissions and Total Car Care, and Precision Tune Auto Care for your automotive repair and maintenance needs.
What nearby stores can I visit to complement my shopping at Lowe's Home Improvement?
Nearby stores include Habitat ReStore for thrift and furniture needs, Grand Mart International Food for groceries, and Miller's Neighborhood Market convenience store.
How can nearby public venues enhance my visit to Lowe's Home Improvement?
You can visit nearby places like Radius, a historical landmark and accommodation, or The Iron Asylum gym for fitness, making your visit to Lowe's part of a fulfilling day in Newport News.