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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Newport News, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,815 reviews
5 stars
1,481
4 stars
757
3 stars
226
2 stars
107
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unprofessional behavior from management.
Product Availability
Customers frequently mention issues with stock levels and organization, often finding items out of stock or difficult to locate.
Installation Issues
Numerous reviews highlight significant problems with installation services, including incorrect measurements and poor communication.
Checkout Experience
Many customers express frustration with long wait times at checkout, particularly with self-service options being limited.
Staff Knowledge
While some employees are noted for their helpfulness and knowledge, others are criticized for being unhelpful or lacking product knowledge.
- SMShawn Mccoy3 days ago1.0This store has become a complete clown show. Nobody at the registers only four self-checkouts operational and align 20 deep and it's the middle of the day nothing special Time to start shopping at Home Depot.
- GKGeorge KeenanDec 20, 20255.0Hello, my name is George so I come to Lowe’s all the time here in Newport News, Virginia and it always seems that every staff is extremely helpful but the other day I was in here getting a bunch of supplies for a plumbing job that I’m putting in my new house. I couldn’t find a bunch of the fittings cause they were all mixed up or up top and I needed more 20 feet three-quarter inch blue. Pex so Carlos, who had been helping me since he seen I couldn’t figure out where everything was at went and found me not only every single fitting that I needed, but he found me in the back the three-quarter inch. Pex I need it and I just believe that this guy is a fabulous worker just a willingness to sheer humbleness. This gentleman displayed is wonderful. I definitely know that if I ever needed help I could count on him no matter what department it was he would help shout out to you my guy sorry I seen you last night and called you, Marcus lol
- JCJENNIFER CiminoDec 1, 20251.0NEVER will I have anything installed by Lowes! Ordered exterior doors back at the beginning of July, had installers come out the beginning of August to find out the measurements of my doors were incorrect. Lowes had to reorder my door because they went by the SALESMAN's measurements, instead of the contractor. So fast forward to the beginning of NOVEMBER, new door came in, and I have an appointment to get the doors installed. Received a text from the installer that Lowes didn't have all of my supplies and they were scrambling around the store trying to find it. Now, mind you, a few days prior, I received a call from a Lowes associate to come pick up my materials. I explained to the rep that my doors are being installed and I shouldn't have to pick anything up. He said, well I'm glad I called because the order was going to be returned tomorrow. So they had my materials when they were going to return them, but dont have them the day of install. So AGAIN my installation had to be rescheduled. 11/26 is when the appt was rescheduled to. I received an automated message saying my install date and time from 8 to 12. I didn't receive any confirmation from Lowes or the installation company the day prior, like I had the previous two times. I called the installer, thinking it was going to be the same person the first two times. He said I dont have you on my schedule, SO now I call Lowes and they have the installation company call me to confirm that someone was coming out. Around 9:30 a.m. two installers come out, and proceed to take out my front door. They entire frame is out and I am told that I needed a piece of wood to put under the threshold "if I want it done right". The installation process stopped.i finally told the guy to just put the old piece of wood back in there. He decided to go get wood, and Lowes would reimburse him. Fast forward. My door is installed, but a piece of wood on top of the frame had fallen out of place. I was told the trim and my storm door couldn't be put on until I get that fixed because "they couldn't do that". The guys gave me a number to a guy he knows, the guy came out and haven't heard from anyone since. So my front door has no trim, so I can see into the side of the house. I asked the installer if the wood is going to get damaged if it rains, he said it shouldn't....it SHOULDN'T! And I will need to caulk the gaps. Not finished yet, now onto the back door, long story short with this, the door is the wrong size, and has to be reordered AGAIN. I also ordered an outswing and they gave me an inswing. So, now I'm waiting for LOWES to reorder for the THIRD time a door to fit my home. The installers left my doors exactly how I described, wood exposed, gaps, so I had to stuff plastic bags into the gaps to help keep my home warm and hopefully bugs and critters out. The trim on the inside door also isn't flush against the frame, and I can put my fingers into the brick under the treshold. I spoke with a rep from Lowes Corp and she said she will.persianlly call me on Friday to update me on my order. Never heard from her, so I went to the Lowes yesterday and talked to a woman who was going on vacation but would let the asst manager know what was going on. I told her I want a call today or tomorrow, meaning today, no call as of yet. I had to call an outside handyman to come an assess what is needed for the front door. So not only did I have to pay for my doors up front, and have to wait going on over 5 months now for doors, now I have to pay a handyman to come and fix what has already been done. I told Lowes I will be giving them an honest review. I tried to wait until my doors were in because I dont trust them, but at this rate, I'm never getting my doors anyway. I will NEVER use LOWES for any type of installation again. This has been the WORST experience with having anything installed, and their customer service is just as bad.
- JDJamie Mac DonaldNov 29, 20254.0Got everything I needed for a good price, people were friendly and helpful as I could not find something. Some things not easily seen from app location and 1 was not in the correct spot and not labeled well but all around good
- TITorres Home ImprovementNov 23, 20252.0I have been visiting this store for many years and I know most of the staff very well. However, I have noticed that the quality of customer service has declined significantly lately. Several employees have been treating customers poorly, and I believe this is an issue that should be addressed, as it negatively affects the overall experience in the store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Newport News, VA?
You can find products including appliances, bathroom supplies, building supplies, electrical, plumbing, flooring, tools, outdoor furniture, grills, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in Newport News?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Returns can be started online or at the customer service desk in store.
What services does Lowe's Home Improvement provide?
Lowe's offers a range of installation services including appliances, flooring, doors, roofing, HVAC, cabinetry, lighting, and more, as well as assembly and repair services.
Are there any nearby restaurants where I can eat before or after visiting Lowe's in Newport News?
Yes, nearby restaurants include Dominic's of New York, Golden Corral Buffet & Grill, Cook Out, Ur Pizzeria, and Sunrise Pizzeria Family Restaurant where you can enjoy various dining options.
If I need auto-related services, are there places near Lowe's Home Improvement?
Yes, you can find nearby places like Precision Auto Glass Repair, AAMCO Transmissions and Total Car Care, and Precision Tune Auto Care for your automotive repair and maintenance needs.
What nearby stores can I visit to complement my shopping at Lowe's Home Improvement?
Nearby stores include Habitat ReStore for thrift and furniture needs, Grand Mart International Food for groceries, and Miller's Neighborhood Market convenience store.
How can nearby public venues enhance my visit to Lowe's Home Improvement?
You can visit nearby places like Radius, a historical landmark and accommodation, or The Iron Asylum gym for fitness, making your visit to Lowe's part of a fulfilling day in Newport News.